First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here! If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...
We did a cute video in order to introduce you to the Videotron Community ! Enjoy
My massage to Mr sylvain Brosseausinior vice president operation customer service Mr S Brosseau hopfully i could get a enswer from the satisfaction deppartentafter talking to 7 personal at customer and 4 supervisor no answer up this moment after 30...
the plans online have been the same for quiet some time, i no longer see the amazing plans like i used to, for example for 61$ i hve the 16 GB and my other line the 55$ for 9 GBmy parents and brother wants to change but plans have no changed
is Orleans going to get the high speed internet from Videotron?
I've just switched from Illico to Hélix. I also have my two cell phones with Videotron. Why is the billing for the two services separate? And how can I get automatic withdraw for payment on Hélix like I have for my phones on Videotron?
I received three calls from Quebecor. I thought that it might be someone trying to sell me a newspaper subscription or, to poll me about the upcoming election so, I did not answer the call and they did not leave a message.I have now come to realize t...
I'm now with Rogers my plan is canada wide call and text and 8 GB for 62$I'm thinking of going with videotron as i feel that their prices are cheaper, but I'm not sure how their network is doing.What's your experience and do you think i should go wit...
Possibility to pay with a credit card without it being a pre-authorized payment. Like my Rogers!!!Possibility to also remove channels in "à la carte" which permits to add channels.
possibility to pay my monthly account by credit card directly on the app or the web my account, so not to have to call by phone and wait 30 to 60 minutes on hold.No I don't want to do pre-authorized payments... I don't trust you having my CC info on ...
A warning to other customers, Videotron is playing games on agreed prices in contracts. I received a letter stating that the DUO offer discount of $20 on my internet package is apparantly an error, yet when I signed up for mobile service back in 2014...
Been trying for about 2 full days now to get a hold of Custoemr Support to clear up a billing issue with no success. All contact numbers that i have tried only bring me to a busy signal. Are they having issues with thier services or what?
How do I go about streaming via my computer.
INPUT button on my remote does not work, new service only 2 weeks new and this button never worked... can I just replace it at any videotron outlet ?
Can anyone tell me the brand name and product number of RG-6 coax cable that Videotron is using to install into people's homes? Or the performance specification of it?
I was having imap issues with Outlook 2010 as I hadn't used it for a long while. I looked on the community board here and found exactly what was going wrong in under 30 seconds. Awesome! Thanks for the great support!
I'm now with Rogers my plan is canada wide call and text and 8 GB for 62$I'm thinking of going with videotron as i feel that their prices are cheaper, but I'm not sure how their network is doing.What's your experience and do you think i should go wit...
10$ added to my bill that was supposed to b 126$ a month till October 2019. Not a happy customer again!!
Is it possible to stream videotron tv programming through my computer?
I guess you've all already bought your Christmas presents or, if you're like me, you're going to sprint a few hours before Santa's arrival. I would like to know: What are the technological gifts that will be found under (or in) your tree this yea...
If you follow @Videotron on Instagram, you've certainly noticed the hilarious stories featuring comedian Arnaud Soly, announcing the return of our Advent Calendar contest! It's not the case? Go and have a look, many exclusive contents are regularly...
Can you, Videotron stop sending same emails for 6 times? I thought Videotron have pro people working, but I see just kids. When you send an email regarding billing it is enough one time if is the same thing that you want to transmit, do not send 6 ti...
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