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TV Security and Parental Control: Setting up Your PIN
It can’t be stressed enough: securing all your devices is essential. I can already hear you asking: “But why would I need a PIN on my TV?” For one thing, to prevent unwanted or unexpected purchases that lead to eye-popping charges on your next invoice. Second, to keep your jaw from hitting the floor when you find your kids enthralled by content that is not appropriate or that does not communicate the same educational values as those you teach at home. Don’t worry—we’ve thought of everything you need to make sure your family’s TV experiences are always simple and fun. Purchase PIN and Parental Control PIN on Helix TV When enabled, any paid content orders must be confirmed using the Purchase PIN. Just press the HELIX key on your remote control, select Settings, then Purchase PIN. Enable it and create a four-digit PIN. Choose a PIN that you can easily remember, but that your kids won’t guess on the first try! Parental Control allows you to set restrictions on content access, channels, applications, and when the television can be watched. Use the “Parental Control” voice command and activate Parental Control by creating your four-digit PIN. Then set the parental control level and the restrictions you want. This Parental Control PIN will be required to change current settings and to access restricted content. Tip: Don’t struggle with the two PINs—you can use the same PIN for both features. This is convenient, since you need to configure them separately on each Helix TV terminal and mobile device with the Helix TV app. Learn more about how PINs work on Helix TV. Administrator and Parental Control PINs on illico TV The administrator PIN enables you to order content on channel 900, modify your services, and access Parental Control. Since the default PIN for all illico terminals is 0000 (and can’t be considered a well-kept secret), change it to make it more secure. For the illico New Generation terminal, press the A key on your remote control, select Settings, then Controls and Limits. Enter the current PIN and select Modify Your Admin PIN. You can then create your new four-digit PIN. Do you have a first-generation illico terminal? See these instructions. With your administrator PIN, you can activate Parental Control to filter certain content by age group or even hide adult content. On the illico New Generation terminal, press the A key on your remote control, select Settings, then Controls and Limits. Enter your PIN, select Edit Controls and Limits, then activate Parental Control. See the instructions for a first generation illico terminal. Tip: You can let family members order paid content without having to share your administrator PIN. The Order PIN is a second PIN created specifically for ordering paid content. Set it up. Learn more about how PINs work on illico TV. Since I began by telling you that security is important on all your devices, here are a few other useful reads about the various PINs you can use: For appropriate TV content on your mobile devices: Configure Parental Control on the Helix TV App For safe browsing and easy access management: Enable Helix Fi Parental Control For secure voicemail on your mobile phone: Set up your Mobile Voicemail PINSécurité et Contrôle parental sur la télé : comment configurer vos NIP
On ne le répétera jamais assez: vous devez sécuriser tous vos appareils. Je vous entends déjà dire: «Mais pourquoi j’aurais besoin d’un NIP sur la télé?» D’abord, pour éviter les achats involontaires ou imprévus entraînant une hausse de votre facture qui vous ferait sourciller. Ensuite, pour éviter de vous décrocher la mâchoire en trouvant vos jeunes captivés par un contenu inapproprié ou qui n’a, par exemple, pas les mêmes valeurs éducatives que celles que vous prônez à la maison. Ménagez-vous sur les émotions fortes. Nous avons tout prévu pour que le divertissement télé des membres de votre famille reste du plaisir tout simple. NIP d’achat et NIP de Contrôle parental sur Helix Télé Lorsque vous l’activez, le NIP d’achat vous est demandé pour confirmer toute commande de contenus payants. Il vous suffit d’appuyer sur la touche HELIX de votre télécommande et de sélectionner Paramètres, puis NIP d’achat. Activez l’option et entrez un NIP à quatre chiffres. Choisissez un NIP que vous retiendrez facilement, mais que vos enfants ne devineront pas au premier essai! Le Contrôle parental, quant à lui, vous permet d’appliquer des restrictions à l’accès aux contenus, aux chaînes et aux applications, ainsi qu’à l’horaire d’utilisation de la télé. Utilisez la commande vocale « Contrôle parental » et activez la fonction en choisissant votre NIP à quatre chiffres. Configurez ensuite le niveau de Contrôle parental et les verrouillages désirés. Vous aurez besoin du NIP de Contrôle parental pour modifier les paramètres et pour accéder à des contenus restreints. Astuce: Vos deux NIP peuvent être identiques, alors ne vous cassez pas trop la tête. C’est pratique, car vous devez les configurer séparément, sur chaque terminal HelixTV et chaque appareil mobile équipé de l’appli HelixTV. Découvrez plus de détails sur le fonctionnement des NIP sur HelixTélé. NIP administrateur et Contrôle parental sur illicoTélé Le NIP administrateur vous permet de commander du contenu au canal900, de modifier vos services et d’accéder au Contrôle parental. Comme le NIP par défaut est 0000 pour tous les terminaux illico et qu’il ne peut donc être considéré comme un secret bien gardé, modifiez-le pour lui donner son caractère sécuritaire. Pour le terminal illico nouvelle génération, appuyez sur la touche A de votre télécommande et sélectionnez Paramètres, puis Contrôles et limites. Entrez le NIP actuel et sélectionnez Modifier le NIP administrateur. Vous pourrez alors choisir votre nouveau NIP à quatre chiffres. Vous avez plutôt un terminal illico première génération? Consultez la procédure. Grâce à votre NIP administrateur, vous pouvez activer le Contrôle parental afin de filtrer certains contenus par groupe d’âge ou même masquer les contenus pour adultes. Pour le terminal illico nouvelle génération, appuyez sur la touche A de votre télécommande et sélectionnez Paramètres, puis Contrôles et limites. Entrez votre NIP, sélectionnez Modifier contrôles et limites, puis activez le Contrôle parental. Consultez la procédure pour un terminal illico première génération. Astuce: Vous pouvez laisser des membres de votre famille commander des contenus payants sans avoir à partager votre NIP administrateur ultrasecret. Le NIP de commande est un deuxième NIP créé exprès pour ça. Configurez-le! Découvrez plus de détails sur le fonctionnement des NIP sur illicoTélé. Je vous rappelle qu’il est essentiel de sécuriser tous vos appareils et je vous suggère d’autres lectures utiles, toujours sur les différents NIP mis à votre disposition: Pour des contenus télé appropriés sur vos appareils mobiles: Configurer le Contrôle parental sur l’appli HelixTV Pour une navigation sécuritaire sur Internet et une saine gestion des accès: Activer le Contrôle parental HelixFi Pour une boîte vocale sécurisée sur votre téléphone mobile: Configurer le NIP de la Messagerie vocale sur mobileYes, you can cut the coax cable of your modem: this is how to do so!
Moving and not sure how to disconnect your modem? You were told to cut the coax cable because you also have our phone service, and you’re wondering whether you heard right? You did hear right! All you need is the right tool, like a pair of crimping pliers, and simple instructions. We leave the tool up to you but we do provide the instructions in this brief explanatory video: Check out the Support section of the Videotron website for a wealth of useful info.Oui, c'est bien vrai: vous allez couper vous-même le câble coaxial de votre modem! Voici comment
Vous déménagez, et vous vous demandez comment débrancher votre modem?On vous a dit de couper le câble coaxialparce que vous disposez également de nos services de téléphonie, et vous pensez avoir mal entendu? C'est pourtant vrai: un bon outil (comme une pince coupe-câble), un bon mode d'emploi, et le tour est joué! On vous laisse vous occuper de la pince, de notre côté on a réalisé une vidéo explicative qui vous sera bien utile: Retrouvez toujours plus d'infos utiles dans la section Soutien du site de Vidéotron.On répond à la question : Comment faire pour avoir plus de données?
C’est un gros mois detéléchargement. Vous avez écouté beaucoup (peut-être même trop) de séries. Vos enfants, que vous aimez profondément, ont passé les dernières semaines à jouer en ligne autant sur leur console, leur ordinateur que leur cellulaire, en plus de diffuser leurs parties en streaming. Bref, vous avez besoin de données pour votre mobile et votre accès Internet. Voici la marche à suivre pour avoir temporairement plus de données: Téléphone cellulaire: comment ajouter des blocs de données Comment faire? Rendez-vous dans l’applicationEspace client +ou l’Espace client de Vidéotron, sur le Web. Allez dans la section «Gérer vos blocs de données mobiles», puis : Choisissez le numéro de téléphone pour lequel vous voulez ajouter un bloc de données, Cliquez sur Ajouter un bloc sur demande, Choisissez le Bloc de données qui correspond à vos besoins, Cliquez sur Confirmer. Utilisez votre nouveau bloc de données dès que vous recevez le numéro de confirmation; le bloc sera valide jusqu’à la fin du cycle de facturation en cours. Est-ce que l’ajout est ponctuel? Comment le rendre permanent? Les blocs sur demande s’ajoutent à vos données disponibles pour le cycle de facturation en cours uniquement, et ne se renouvellent pas automatiquement le mois suivant. Internet: comment ajouter des blocs de consommation supplémentaire Comment faire? Rendez-vous dans l’Espace clientde Vidéotron, sur le Web. Cliquez sur le lienGérer vos blocs de consommationdans la section Internet. Cliquez surAjouter un bloc, puis choisissez le bloc de consommation qui répond le mieux à vos besoins. Cliquez surConfirmerune fois les conditions d’utilisation acceptées. Est-ce que l’ajout est ponctuel? Comment le rendre permanent? De base, l’ajout d’un bloc de consommation est valide pour le cycle de facturation en cours uniquement. Cependant, vous pouvez l’ajouter de façon permanente si vous en avez besoin. Lorsque vous ajoutez le bloc de consommation via l’Espace Client, assurez-vous de cocher: « Je veux que ce bloc soit renouvelé automatiquement à chaque cycle de facturation » et le tour est joué. Deux choses à savoir en terminant Si vous avez déjà dépassé la capacité de votre forfait mobile et que vous ajoutez un bloc de consommation, il ne couvrira pas le dépassement effectué. Il sera par contre en fonction pour les données que vous utiliserez à partir du moment de l’ajout. Concernant votre accès Internet, si vous avez tendance à toujours être proche de votre limite de consommation, peut-être que vous devriez penser à disposer, de base, de davantagede capacité ? Via l’Espace client, comparez votre consommation mensuelle à nos choix d'accès Internet et choisissez le plus approprié pour vos besoins! D’autres questions? N’hésitez pas à commenter et nous y répondrons!Videotron puts its weight behind the startup ecosystem
The word “startup” is everywhere these days. You hear it being used by young entrepreneurs with world-changing ideas. You also hear it from large corporations that feel to winds of disruptive change blowing across the business landscape. The word has a romantic ring. It conjures up images of open workspaces filled with earnest, unconventional, visionary, creative young men and women who think outside the box and care more about turning their ideas into reality than anything else. But no matter how attractive and promising their ideas may be, they rarely come to fruition without some backing from the big guys. Players with deeper pockets have a vital role in the process. Where established businesses fit in So, in practical terms, how can large organizations help startups? That was the question of the day at the Startup Fest in Montréal on Wednesday, July 12, when three in-the-know corporate executives took the stage: Henri Dolino, Senior Director, Innovation & Digital Strategy, Desjardins; Francis Baillet, Vice President, Corporate Affairs, Ubisoft; and Serge Legris, Vice President and Chief Technology Planning Officer, Videotron. The discussion was moderated by Géraldine Martin, Director of Entrepreneurship with the City of Montréal. Videotron and the Open-Air Smart Living Lab Videotron has been quick to grasp the importance of helping startups. It is a leading partner in the Parcours Innovation PME Montréal program, Salon 1861, the OSEntreprendre Challenge and Notman House. And, in September 2016, it launched Canada’s first Open-Air Smart Living Laboratory, together with Ericsson, the Quartier de l’innovation and the École de technologie supérieure. As Serge Legris recounted at the Startup Fest, the idea behind the lab was to create an environment where startups can test their ideas. It lets them use state-of-the-art technology to which they wouldn’t otherwise have access. Inventive apps, wearables, connected street furniture, devices to regulate air quality or to control traffic can all be tested in a real-world environment. For startups, it’s a boon. “It’s like a playground,” says Serge Legris. It’s also a parallel universe, and it has to be: “With its millions of customers, Videotron can’t really allow a startup to begin testing a new technology on its system. With the lab, we have a parallel mini-network that is cordoned off from our clientsenvironment. It’s a sandbox where people can play, explore, try things out and work them out by trial and error.” The startup philosophy Startups hew to a lean-and-mean developmental model. In practical terms, that means progressing one step at a time by piling on enhancement layers: instead of waiting for a product to be totally ready for prime time before releasing it, they put out a barebones version with core features, get users’ comments, and then improve it by fixing bugs and enriching the experience. And then they do the same thing over again. “We want to give startups a chance to gather valuable user data,” says Serge Legris. “Information on satisfaction, usage, behaviours, preferences. When you’re developing a product, that kind of feedback is vital. The smart living lab makes it available.” Mentoring In addition to opening up technological possibilities, providing an incubator environment and of course extending financing, large companies can also help by mentoring. The experience of men and women who “have been there,” their networks of contacts, their advice and encouragement can make the difference between an idea that stays on the drawing board and one that turns into a business. “Videotron is a Québec leader and leaders help others move forward,” Serge Legris said at the Startup Fest. “At the end of the day, everyone benefits.” How to submit a project to the smart living lab A portal will go live in fall 2017 and will be the main gateway for startups that want to be part of the smart living lab. In the meantime, startups can submit a project through the Quartier de l’innovation website (http://quartierinnovationmontreal.com/fr/nos-projets/appel-de-projets-du-qi). Startups are transforming industries and changing our lives. Videotron is on board with the trend.WPA-compatible devices
This is the list ofconsumers’WPA-compatible wireless devicesusing Cell Broadcast distribution. Find all the details about the Alert Ready Service in our forum's article here. For an up-to-date list of consumers’WPA-compatible wireless devicesusing Cell Broadcast distribution, please visit our Alert Ready service page.Understand the Alert Ready service
Alert Ready is a service designed to deliver critical and potentially life-saving emergency alert messages to Canadians. The Alert Ready system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp., the broadcast industry, and wireless service providers to ensure you receive emergency alerts immediately and know when to take action to keep you and your family safe. Beginning in April 2018, all wireless service providers will have the capability to distribute emergency alerts received from alerting authorities directly to consumers’ WPA-compatible wireless devicesusing Cell Broadcast distribution. The list of the compatible devicesis constantly updated, and can be consulted here. Wireless service providers will only receive and relay messages that are issued for threat-to-life situations. Emergency alerts intended for wireless devices are issued to a defined geographic area, which can be as small as a few city blocks, so that only people in the defined area receive the emergency alerts. The defined area is selected by the alerting authorities. Compatible wireless devices in the targeted area will receive the emergency alerts within seconds of alert issuance, provided the phones are powered on and connected to the LTE cellular network. You cannot opt out of receiving threat-to-life emergency alerts. Emergency alerts begin with a distinct sound, known as the Canadian Alert Attention Signal. Emergency alerts sent to compatible wireless devices may also cause the phone to vibrate. On compatible wireless devices, the emergency alert will display an “EMERGENCY ALERT/ALERTE D’URGENCE” banner, followed by text that describes the situation and provides instructions on what actions to take and where to find more information. At the top of each emergency alert, the issuing government agency will be clearly indicated. The questions you may ask... Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by Environment and Climate Change Canada. Each provincial or territorial government decides who will have the authority to issue alerts within their jurisdictions. For example, emergency alerts could be issued by provincial or territorial emergency management offices or in some cases by municipal emergency management offices or local police and fire departments. Media companies, including television, radio stations, cable and satellite distributors, as well as websites receive these emergency alerts and relay them to their consumers. Beginning April 6 2018, wireless service providers will be capable of distributing emergency alerts received from alerting authorities directly to their consumers’ compatible wireless devices connected to LTE networks using Cell Broadcast distribution. What types of emergency alerts are issued via Alert Ready? The Alert Ready system allows alerting authorities from federal, provincial and territorial governments to issue a wide range of public safety messages. However, broadcasters and wireless service providers are only required to distribute emergency alerts for situations that pose an immediate threat-to-life. Government officials developed and agreed on a specific list of the types of alerts that are considered a threat-to-life and should be distributed immediately, interrupting radio and television broadcasts. These “Broadcast Immediately” emergency alerts have the highest level of severity, urgency and certainty. For a full list, visit the Alert Typessection of the website. Issuing alerts outside of this list (for example heavy rainfall or blizzard warnings) is at the discretion of each of the broadcasters. Wireless service providers will only receive and relay messages that are issued for threat-to-life situations. Will emergency alerts be for my specific area? Yes. The alerting authority determines what areas are affected by an incident, weather or environmental situation, and uses a standard system that will typically correspond with municipal, regional or provincial boundaries. The standardized system will allow participating radio, television, cable and satellite companies to broadcast the emergency alerts that are most relevant to the communities they serve. Emergency alerts intended for wireless devices are issued to a defined geographic area, which can be as small as a few city blocks, so that only people in the defined area receive the emergency alerts. Compatible wireless devices in the targeted area will receive the emergency alerts within seconds of being issued, provided the phones are powered on and connected to the LTE cellular network. Will all wireless devices receive emergency alerts? No. In order for emergency alerts to be received on a wireless device three conditions must be met. The wireless device must be: An LTE-device like a smartphone (LTE is commonly referred to as “4G LTE”); Wireless public alerting (WPA)-compatible- see question #5; Connected to an LTE cellular network at the time the emergency alert is issued, or joins the network while the alert is still active. What does it mean to have a wireless device that is WPA-compatible? A wireless device that is WPA-compatible is: an LTE-device, and has special software embedded in it which allows for messages sent by your service provider, via Cell Broadcast, to be received in the standard Alert Ready format. Emergency alerts that meet the Alert Ready format allow you to know when an alert is received (because of the sound and vibration), and also provides confirmation that it is issued by a legitimate sources. Visit the Wirelesssectionof AlertReady.ca to find a link to the section of your wireless service provider’s website that provides information on compatible devices. Are these emergency alerts sent as a text message? No. While the emergency alert may look like a text message it is not a text message. Emergency alerts are sent via Cell Broadcast distribution. Cell Broadcast is a mobile technology that allowsmessagesto bebroadcastto all compatible wireless devices within a designated geographical area.Cell Broadcastis designed for simultaneous message delivery to multiple users in a specified area, and is not affected by network congestion because it uses dedicated part of the network, different from that used for traditional voice and data traffic. Cell Broadcast can be compared to radio broadcast. Radio towers broadcast music to people in defined geographic areas as long as the individuals can pick-up the broadcast signal and have their radios turned on. Similarly, Cell Broadcast messages are delivered to those compatible wireless devices that are within range of cell towers and antennas in the designated area. Are other mobile devices (e.g. tablets) capable of receiving emergency alerts? Wireless service providers are required to distribute Emergency alerts to compatible smartphones that can access LTE (cellular) networks. Additional wireless devices – such as tablets and wearable accessories (e.g. smartwatches) – may be capable, from a technical perspective, to receive some form of the message, but it will not necessarily be received on the device in the Alert Ready format. For information on compatible wireless devices offered by your wireless service provider, visit the Wirelesssectionof AlertReady.ca. Will emergency alerts interrupt or end a voice-call or another activity in progress? Emergency alerts will not end or terminate a voice call or data session in progress. If you are on a voice call when the emergency alert is received, you will be made aware of the alert by a notification tone (similar to call waiting). When your call terminates the alert will be displayed on your wireless device. If you are on a data session, the emergency alert will briefly interrupt your data session will continue but it may be briefly interrupted by the emergency alert appearing on your wireless device screen. Will I receive an emergency alert if my wireless device is off or set to silent? A compatible wireless device that is turned off, or is in Airplane Mode, will not display an emergency alert. If the emergency alert is still active when the wireless device is powered on, and the user is still in the alert area, the wireless device will then display the alert. A compatible wireless device that is set to silent will display an emergency alert, but you might not hear the emergency alert sound. The emergency alert sound will usually play at whatever the current volume setting is on the wireless device, so if your wireless device is set to silent, no sound will accompany the emergency alert message. However, this behaviour can differ depending on your wireless device and in some instances the alert sound may override your user settings. If my wireless device is off for an extended period of time, will the emergency alert appear once I turn my phone back on? If the emergency alert is still active when the compatible wireless device is turned back on, and you are within the emergency alert area, the emergency alert will be displayed. If the emergency alert is no longer active or if you have travelled outside of the alert area, it will not be displayed. Will I receive an emergency alert if my phone is connected to Wi-Fi? While on Wi-Fi, if the compatible wireless device can still communicate with the LTE cellular network, it will receive emergency alerts. If the wireless device is not within reach of the LTE cellular network (or is set to Wi-Fi only) it will not receive an emergency alert. What should I do if I receive a test alert on my wireless device? Test alert messages will be identified as such. These messages are intended to “test” the functionality of the system, and inform consumer of wireless emergency alerts, and do not require the consumer to take steps to secure their safety. You may be required to acknowledge receipt of the emergency alert in order to allow for your wireless device to resume normal functioning. In the event that you cannot acknowledge the alert, the alert sound and vibration will continue for 8 seconds. Depending on your specific wireless device, additional reminders may occur. What should I do if I receive an emergency alert on my wireless device? Upon receiving the emergency alert it is important to take action safely. Stop what you are doing when it is safe to do so and read the emergency alert. Government officials will include, within the emergency alert, the information you need for any action you need to take. This could include but is not limited to: limit unnecessary travel, evacuate the areas, seek shelter, etc. What should I do if I receive an emergency alert on my wireless device while driving? It is important to take action safely, especially if the emergency alert is received while operating a vehicle. If you are driving, it is important to remain calm and pull over at your earliest opportunity to view the emergency alert. Will I be charged if I receive an emergency alert on my wireless device if I don’t have unlimited texting or data within my mobile plan? Wireless alerts are sent on a specific cellular channel that is separate from normal text and data traffic. While the alerts may look like text messages, they are not text messages and are not billed like text messages. Also, emergency alerts are sent to wireless devices in a specific geographic area and do not require the phone numbers of those devices. As such there is no ability to identify or bill for the messages that are received. Can I opt out of receiving emergency alerts on my wireless device? No. Emergency alerts received on your compatible wireless device are relevant to you and require immediate attention, and government regulations mandate that all compatible wireless devices receive all relevant alerts. Unlike radio and television broadcasting, which often has broad areas of coverage; wireless public alerting is geo-targeted and can be very specific to a limited area of coverage. As a result, if an emergency alert reaches your wireless device, you are located in an area where there is an imminent danger. Will I receive emergency alerts on my wireless device if I’m travelling to or from another province or jurisdiction within Canada? Yes. Emergency alerts are issued to a defined geographic area, such that only people in the defined area will receive the emergency alerts. If you are travelling and happen to be in another province when an emergency alert is issued, your compatible wireless device will receive the emergency alert within seconds of being issued, provided your phone is powered on and connected to the LTE cellular network. Will I receive emergency alerts on my wireless device relevant to where I live while I am travelling away from home? No. If you are travelling, you will only receive emergency alerts that occur where you are. Canadians can keep track of emergency alerts occurring in specific areas (e.g. where they or other family members live) through a number of available apps and online services. Will I still receive emergency alerts if wireless device towers are affected by the situation? Emergency alerts are broadcast from cellular towers and antennas within the area specified by the alert issuer. Compatible wireless devices connected to the specified towers/antennas will receive the emergency alert. The towers/antennas therefore must be operational to send emergency alerts. If you are in an affected area but your wireless device is unable to connect to any towers/antennas because of the situation, you will not receive the emergency alert on your wireless device. Will alerts sent to my wireless device be used to gather data about me? No. Emergency alerts are sent using Cell Broadcast distribution. Cell Broadcast can only transmit information to your wireless device. This means that no data is being gathered about you, your wireless device or your location when emergency alerts are sent out. More questions? Ask them on our forum, we will answer you!Appareils compatibles avec le service d'alertes sans fil au public (SASFP)
Voici la liste, constamment mise à jour, des appareils compatiblesavec le service d’alertes sans fil au public (SASFP). Pour plus d'informations sur le service En Alerte, consultez notre article sur le forum. Pour consulter la liste à jour des appareils compatiblesavec le service d’alertes sans fil au public (SASFP), rendez-vous sur notre page du service En Alerte.
