Go to the Videotron.com site
Help
FR
FAQ

Ask. Discuss. Discover.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
33.8K Members 140 Online 6,143 Discussions

Trending Topics

The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

Activity in English

Start a conversation

Helix Apps - not in US App Store - Apple

I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose ...

How do I increase the number of rings?

I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all!   Wished I'd stayed with Samsung!  Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told the...

Helix login

Foe several weeks I've been unable to login to my helix account. Different browsers, clear cache, mobile site, etc....nothing works. I can access my customer center for my mobile account, though. This message appears everytime. "Unexpected error when...

RichGee by • Initiate
  • 77 Views
  • 0 replies
  • 0 kudos

Resolved! How can I change the DNS servers used on my Helix Fi?

Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit t...

Resolved! wifi configuration

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...

potema by • Initiate
  • 9572 Views
  • 14 replies
  • 4 kudos

Can I manually change DNS configuration on Helix?

Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. Will Videotron provide users with this ability, or...

info about the iptv

<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSfkAOVraknKb7fhFp0pjdv87nUHzDhH_6eNV5hLRqX_4WclAw/viewform?embedded=true" width="640" height="3149" frameborder="0" marginheight="0" marginwidth="0">Loading…</iframe>

Asser by • Disciple
  • 94 Views
  • 1 replies
  • 0 kudos

IP already reserve for a different device

I have a device that require to always have the same IP, as such I did a reservation but I ended up reserving the IP for the wrong device by mistake. I removed the other device reserved IP and putting it back in DHCP mode but now I can't assign the r...

Streaming Spotify from Helix to a Yamaha RX-V4A

I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet.What I would like to do is "forward" Spotify from the H...

JohnG by • Initiate
  • 4490 Views
  • 8 replies
  • 5 kudos

Hélix in Florida

Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in t...

JAK by • Initiate
  • 120 Views
  • 0 replies
  • 0 kudos

Is Helix TV available when in Bridge Mode?

Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV?  It sounds like if i want to use my own router, i need to switch...

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by • Initiate
  • 2371 Views
  • 3 replies
  • 0 kudos

New Helix Customer

Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home miniBlink camerasSonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order t...

City tv

Why is videotron not a service provider for the citytv app? Will it be a service provider soon? There is a show I would like to watch on demand but can’t access it.

Kk13 by • Initiate
  • 1805 Views
  • 2 replies
  • 0 kudos

Cannot port forward using helix app

Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...

LordRat by • Initiate
  • 1601 Views
  • 2 replies
  • 0 kudos

Port Fowarding via Helix FI App

So I followed this...https://www.videotron.com/en/support/applications/mobile/helix-fi/port-forwardingbut I have "No Associated Device" listed in port forwarding and "delete this port forward" button does not work.   I tried waiting 5 minutes. https:...

Load more
Top Kudoed Authors
See all
Users online (140)

Latest from our Blog

How to clear your online search history

  Want to keep your Internet searches private? You’re able to clear the history of the websites you visited on all browsers. It’s really easy! Here’s the procedure for the most common browsers and so...

0 Comments

Fraudsters imitate the voice of your loved ones with AI

Artificial intelligence (AI) has taken a new step . . . and unfortunately, so have fraudsters. With AI, scammers can now realistically reproduce anyone’s voice: a friend, colleague, or even family ...

0 Comments

What to watch on illico+ this fall

  illico+ is now on your screens! illico+ is Club illico and Vrai rolled into one. The new subscription-based video-on-demand platform offers an impressive array of French-language content—original h...

0 Comments
See all
Copyright © 2024 Khoros, LLC