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Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

The Videotron forum is getting a makeover!

  Find out what’s in store for you.   Dear Member,    Good news! The platform powering the Community forum and our blog will be upgraded on December 9, 2024.    You’ll get an improved experience for discussing your Videotron products with your peers...

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SamuelPB by • Community Manager
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Helix login

Foe several weeks I've been unable to login to my helix account. Different browsers, clear cache, mobile site, etc....nothing works. I can access my customer center for my mobile account, though. This message appears everytime. "Unexpected error when...

RichGee by • Initiate
  • 268 Views
  • 1 replies
  • 0 kudos

Name Display for mobile

It seems most providers (Bell, Telus, Rogers) have Name display available for their customers. When is Videotron going to get this service already? I don't mean if the number is in your contacts, it will show when they call.

Really bad ping to Mihoyo Game servers

My ping to Mihoyo (Genshin Impact, Honkai: Star Rail, Zenless Zone Zero) servers went from 30ms to 120-150ms since 1 month ago. My friends who are with another provider have no problems. I already restarted the modem/router and it did not fix the pro...

Illico Multi-recorders

Hi there,We have two Illico 8642HD recorders - one in the basement and one in the living room.  We used to be able to watch recording on the other recorders.  Since this morning, I cannot.  Is this something that changed from Videotron did I lose a c...

Lehj16 by • Squire
  • 147 Views
  • 1 replies
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Mutli-recodred

Hi there,We have two Illico 8642HD recorders - one in the basement and one in the living room.  We used to be able to see the recordings on the living room recorder through the basement one.  This morning I cannot see the recordings on the other reco...

Lehj16 by • Squire
  • 138 Views
  • 0 replies
  • 0 kudos

Helix Apps - not in US App Store - Apple

I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose ...

How do I increase the number of rings?

I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all!   Wished I'd stayed with Samsung!  Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told the...

Resolved! How can I change the DNS servers used on my Helix Fi?

Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit t...

Resolved! wifi configuration

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...

potema by • Initiate
  • 10005 Views
  • 14 replies
  • 4 kudos

Can I manually change DNS configuration on Helix?

Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. Will Videotron provide users with this ability, or...

info about the iptv

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Asser by • Disciple
  • 244 Views
  • 1 replies
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IP already reserve for a different device

I have a device that require to always have the same IP, as such I did a reservation but I ended up reserving the IP for the wrong device by mistake. I removed the other device reserved IP and putting it back in DHCP mode but now I can't assign the r...

Hélix in Florida

Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in t...

JAK by • Initiate
  • 275 Views
  • 0 replies
  • 0 kudos

Is Helix TV available when in Bridge Mode?

Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV?  It sounds like if i want to use my own router, i need to switch...

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by • Initiate
  • 2549 Views
  • 3 replies
  • 0 kudos
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What to watch on illico+ this fall

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