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Activity in English

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 4 replies
  • 2 kudos

Resolved! Samsung Galaxy S22

HI I have a Samsung Galaxy S22;  and videotron internet servicesThe Helix Fi installed without any issue; but the Helix TV app won't install.I've tried remove and re-installing several times.The error message says:"lets try that again: 500. We aren't...

fboffice by Initiate
  • 4 replies
  • 0 kudos

Government help for low cost plans

Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to Connect. I think the programme is called Connectin...

Resolved! Channel Description

Does anyone know what the channel ADSM is? It is showing on my invoice, but I can't find the channel listed in the lineup.

MelM by Initiate
  • 3 replies
  • 1 kudos

Recording sports

I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same iss...

DAL21 by Initiate
  • 1 replies
  • 0 kudos

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

jamesGH by Squire
  • 4 replies
  • 0 kudos

Humming noise from Helix gateway (black)

Hey all! I'm super sound sensitive and have noted a low humming noise from my black Helix internet gateway. On the back, I don't see any model identification, looks like this WiFi Bluetooth Gateway, Videotron Helix Fi Gateway ('ve had...

Resolved! wifi configuration

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...

potema by Initiate
  • 8 replies
  • 4 kudos

Wifi calling in Europe with esim

I'm heading to Portugal this summer (unlimited plan) and have wifi calling enabled.  From what I am reading when I am physically located in a free Wifi country such as Portugal,  Wifi calling includes free calls\sms with any Canadian phone number and...

Ronc by Initiate
  • 3 replies
  • 0 kudos

Resolved! Helix TV Blacks Out

Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continue...

ngraddon by Initiate
  • 7 replies
  • 1 kudos

Port Forwarding

Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...

rvferro1 by Initiate
  • 6 replies
  • 2 kudos

Resolved! Safari and

Hi,  Are any of you experiencing issues with viewing Helix on the safari browser? When I view the video is blank after 30 seconds and never comes back. Audio continues but no video. This is for all channels. Works fine with Firefox.

Resolved! Change my phone???

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle.  I use my phone for very little - just ordinary phon...

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