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How do I do a factory reset on my Helix 2 device if I forgot the password?

I can no longer access 10.0.0.1 because I no longer have access to my password. I heard a factory reset would do, how would I do that?

Resolved! How do I change HDMI 1 input to HDMI 2?

The HDMI cord was unplugged (I’m in a rented space) — I plugged it in but cable still not connecting and the TV source button only toggles from HDMI 1 up to TV. How do I go DOWN the menu of inputs?

Resolved! Helix - MAC address filtering

Good morning, I recently upgraded to Helix. I have always used MAC address filtering on all of my previous routers. I cannot find it anywhere on the APP or via the web browser access. Does the Helix outer have this option? If so, where would I find ...

Incoming text messages abroad

I am currently abroad in France and was wondering if incoming text messages from Canada would cost me money. I found this support page that says that text messages are 30¢/message but doesn't specify if that also applies to incoming text massages lik...

Big Bill for Data Usage

Big Bill for data usage, want to make a complaint. Yves from Customer Service told me to write one here and somebody would get back to me within 24 hours. Matteo Trentadue.514-983-8588

BLOCKING EMAIL ADDRESSES

Hello, Is there a way to block an entire list of e-mail addresses on webmail? I've done searches and it seems so complicated. Add filters?! Thank you in advance.

Resolved! Amazon Firestick Date change on guide

Hi, I am using the Helix app on my fire stick nd everything works well except when changing the date in the guide. When I choose the date I can choose when and at what time except there is no way for me to click on OK.

Helix or nah?

I have an old plan with no Helix, 400g for 90$ and tv for 70$. My 70 yold mother lives with me and she watches TV while i am only on the internet. What are the pros and **blip** to switching to Helix and if i wanna change, how do i convince my mother...

Resolved! Where is the FOX channel...654? Now it shows "data not available".

Where is the FOX (654) channel...is there a new place?

How many mobile lines can my account have?

I’ve got 6 lines on my account (taking advantage of the multi-line discount). I read a couple years ago that 6 is the max amount of lines you can have in one account. I just want to check if that is still true? I have some family members that would l...

Resolved! Ok I do not understand why I can not access the CTV go app

I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico bo...

Pixelation and freezing of video on Sportsnet 4k channel 118 Helix

Why is this a constant problem. Switched to Helix mid July from Illico. Have had nothingbut issues with 4k video. Two visits by technicians, unable to solve the problem. Was told that a work order has been issued to resolve for “general” area. Very f...

Esim

Videotron needs to get going with ESIM. New phone just released & Samsung watch 5 released on 26th of August 2022. Thinking of porting my lines back to Rogers since they support it. Been loyal to Videotron for 10+ years but since they do not have a ...

Sim card was blocked

Hi ! I've bought Videotron in Montreal in June 1, then moved to Toronto.Today my and my girlfriend's aim card were locked. What's the problem and reason?How can we unlock themOur number are438 497 5062438 497 3957

Service

Hello,On the 23rd of August 2022, I received a Sales agent with her supervisor (I have her first name) for two hours of my time, waiting for her system to work and solving technical problems on her tablet; we discussed the service I needed. We conclu...

eSIM 2022?

Seriously? Almost everyone (worth mentioning) in Canada is doing it.Feels like videotron thinks they're the only game in town... CanadaBellFidoFreedomKoodoLucky MobileRogersShawTelusVirgin

Resolved! Fox channels

I'm subscribed to Fox but only get channel 29 and not channel 410. Why is that? And how can I get 410? The better football game is on 410

Resolved! Apple Watch eSIM 2020

I was wondering when Videotron would be supporting apple watch cellular? I checked with the customer center prior to purchasing my watch almost 2 years ago and was told it was coming so spent extra on my watch so that I could use that feature. Now ...

Samsung Z fold 4 & Samsung watch 5 LTE

Videotron needs to get going with ESIM. New phone just released & Samsung watch 5 released on 26th of August 2022. Thinking of porting my lines back to Rogers since they support it. Been loyal to Videotron for 10+ years but since they do not have a ...

Resolved! Helix fi channel

Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...

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How do I do a factory reset on my Helix 2 device if I forgot the password?