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Resolved! How to Backup Videotron Webmail Emails to Computer?

Without using third-party software

Nextcloud server can't see from another device on the same network

Hi, I have Nextcloud (replaces google drive, one drive, and more) set up at an https:// address which I can see from my mobile on a Bell network, with Videotron wifi off. I cannot see it from my laptop on the same network. Presumably, there is a sett...

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

Setup ipv6 with custom router (helix gateway is in bridge mode)

Hello, I am helix customer, I am wondering is it possible to setup ipv6 with my own router while helix gateway is in bridge mode?All best

Reset Cisco 8642HD to play over the air (OTA) broadcasts from my antenna

Hi! I have migrated from Illico to Helix. Of course, my Cisco 8642HD, now rendered 'obsolete', no longer does anything except that when I boot, it says "Cable disconnected... [bla bla bla]... Press OK to watch programs recorded on this terminal". Wha...

Resolved! Samsung Galaxy S22

HI I have a Samsung Galaxy S22; and videotron internet servicesThe Helix Fi installed without any issue; but the Helix TV app won't install.I've tried remove and re-installing several times.The error message says:"lets try that again: 500. We aren't...

Government help for low cost plans

Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to Connect. I think the programme is called Connectin...

Resolved! Channel Description

Does anyone know what the channel ADSM is? It is showing on my invoice, but I can't find the channel listed in the lineup.

Recording sports

I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same iss...

Resolved! I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet ...

I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet. I contacted the smart devices company and they gave me steps to check (like the 2.4ghz ...) I did everything but they still won't connect... the same devi...

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

Humming noise from Helix gateway (black)

Hey all! I'm super sound sensitive and have noted a low humming noise from my black Helix internet gateway. On the back, I don't see any model identification, looks like this WiFi Bluetooth Gateway, Videotron Helix Fi Gateway (stereoplus.com)I've had...

need help setting up port forwarding

can someone help me set up port forwarding? i dont understand how to do it.

Resolved! wifi configuration

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...

Wifi calling in Europe with esim

I'm heading to Portugal this summer (unlimited plan) and have wifi calling enabled. From what I am reading when I am physically located in a free Wifi country such as Portugal, Wifi calling includes free calls\sms with any Canadian phone number and...

Resolved! Helix TV Blacks Out

Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continue...

Port Forwarding

Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...

Resolved! Safari and https://helix.videotron.com

Hi, Are any of you experiencing issues with viewing Helix on the safari browser? When I view the video is blank after 30 seconds and never comes back. Audio continues but no video. This is for all channels. Works fine with Firefox.

Resolved! Change my phone???

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle. I use my phone for very little - just ordinary phon...

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I am writing because I have received an invoice for 249.49 doll

Resolved! How to Backup Videotron Webmail Emails to Computer?

Nextcloud server can't see from another device on the same network

How do you keep your precious voicemail messages?

Setup ipv6 with custom router (helix gateway is in bridge mode)