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Helix Fi app - manual port forward by ip

I have devices that does not show up as being online at all. Some of the devices even shows up as being offline even though they are online and connected to the wifi.Why does the device needs to be online? Why does the device even needs to be detecte...

Illico TV to Helix TV - A step backwards in some functionality

Hello, just switched to Helix from illico TV and although the Internet speeds are better, the Helix TV is not as good as illicoTv.1. Illico TV when you were on a channel and something comes up where you can't continue to watch your show, you press re...

Resolved! Student moving to BC - use Videotron until get permanent address?

I could have sworn I already asked this question but I can't find any trace of it. We have mobile plans in Ottawa with Videotron, which I think expire at the end of the year. Our daughter is moving to Vancouver to attend university in August. Can she...

Resolved! Canada / US plan

Last December I signed up for the Canada/US plan. I want to know how to use my phone in the USA? Do I need to use Airplane mode, or some such other thing? Or is it just like using it in another area of Canada and no action is needed? Texts - pic...

Canada-International plan - First Impressions

Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed...

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

From Box Sets to Streaming Services

Television and entertainment have evolved dramatically over the years, moving away from traditional broadcast networks and cable TV to embrace a diverse range of streaming services. This shift has completely transformed how we enjoy content, providin...

Helix fi 2 gateway disconnecting periodically

Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...

Roku

I am unable to find the Helix app on the Roku platform. Is it available or, if not, is there a plan to add it?

Crave TV app access

Hello, I moved from Bell to Videotron and have the package that includes Crave. I would like to be able to access the shows via the Crave TV app but when i try to log in via TV subscriber (Videotron) i receive an error 500 message (Request processing...

Customer Service

Hi, Does anyone know aside the Videotron ombudsman, who we could file a formal complaint with for the terrible customer service Videotron offers. Do we need to go to the media?

Resolved! Weak wifi signal tv receiver

Is Helix TV available when in Bridge Mode?

Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV? It sounds like if i want to use my own router, i need to switch...

Customer Service

Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consider...

Resolved! Changing language in Helix

Just got Helix and would like to change the default language to English when I use the remote etc., everything is in French.

Helix Apps - not in US App Store - Apple

I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose ...

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...

Closed Captions Helix TV App

Why isn’t possible to change the font size and contrast (colour) of the closed captioning in the Helix TV App?In the app the closed captions are too small and too faint to be of any use.I never had this problem with the Helix TV terminal.Pourquoi n'e...

Resolved! loaned Phone lost in lake, what do I do?

I was walking on a bridge when my phone (which belongs to videotron) fell into the water. It's not retreivable. What do I do? Who do I contact?

Unlimited data plan

So ive got a plan with videotron when they first started offering mobile service which gives me unlimited data. The last few years its been a nightmare they keep trying to get me off my plan. They tell me i cant have lte or 5g cause im on an old plan...

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Helix Fi app - manual port forward by ip

Illico TV to Helix TV - A step backwards in some functionality