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33.5K Members 323 Online 6,162 Discussions

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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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Phone not compatable with service plan!

Two months ago on the advice of a Videotron technician I replaced my Bell landline phone with a TCLFlip phone purchased from Videotron for calling and perhaps texting. Two months later the phone would no longer connect to Videotron's  telephone netwo...

JamesAC by • Initiate
  • 93 Views
  • 1 replies
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Resolved! Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phone internet  to unpause it,I need to use the Helix fi ...

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Re: Enregistrements à long terme

Hello, I faced similar kind of issue last time, I am still searching for some proper solution. Sometimes, issues like "data not available" can be due to temporary technical glitches or updates in the system. These usually get resolved fairly quickly....

Helix with Wired-Only setup, or how to turn off WiFi

A friend of mine just got off the phone with Videotron for Internet service but has yet to go with them until the below can be confirmed.They only want wired Internet services (Internet-supplying coax and the ability to use RJ-45 ethernet). That mean...

zorg by • Initiate
  • 488 Views
  • 1 replies
  • 0 kudos

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

jamesGH by • Squire
  • 3954 Views
  • 7 replies
  • 0 kudos

Wi-fi seems to be always on?

Hi, By going to 10.0.0.1, I can change my wi-fi option.  I can choose to turn on or off the wi-fi.  However, even after turning off the wi-fi option, there  are plenty of wireless activities next to the Helix Gateway, which is quite concerning.   Thi...

rtigger by • Initiate
  • 3076 Views
  • 1 replies
  • 0 kudos

Spam Filters / Inbox Error Messages

Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...

DougCG by • Initiate
  • 4090 Views
  • 6 replies
  • 1 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by • Rédacteur Web
  • 6237 Views
  • 4 replies
  • 3 kudos

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by • Initiate
  • 1794 Views
  • 2 replies
  • 0 kudos

Can I manually change DNS configuration on Helix?

Hi, In an effort to better improve security for my home network, I would like to configure the DNS settings on my router to point at "protected" DNS servers from the Canadian Shield (https://www.cira.ca/en/canadian-shield/). Is there a way to do this...

Not getting the upload speed I’m supposed to have

I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be ab...

saverio9 by • Initiate
  • 4212 Views
  • 4 replies
  • 1 kudos

Helix Apps - not in US App Store - Apple

I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose ...

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