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13 Sujets

Flash Survey: Is night mode your jam?
The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes. This seems to be the new trendy mobile feature: Messenger and even the Android settings menus now offer this option. And you, are you a night mode user, or do you prefer the applications in their original colors? Vincent Quigley Your Community Manager references: https://smartphones.gadgethacks.com/how-to/activate-dark-mode-facebook-messenger-0192439/ https://www.theverge.com/2019/5/7/18531550/google-android-q-dark-theme-mode-apps-io-2019
ExpertConseil
08-13-2024 Endroit Mobility
6,9 kVues
0like
4Commentaires
App for Amazon Fire TV
Hi, Since Comcast has released their streaming app for Amazon Fire TV and Android TV, can we expect Videotron to follow suit and release a version for Helix. We haven't seen any evolution of the Helix since it came out aside from a new router et 3 new apps. Thanks
dabitbol
06-22-2022 Endroit TV & Entertainment
2,9 kVues
0like
2Commentaires
HELIX TV App to Helix TV - PLEASE RECOGNIZE ANDY FOR GREAT CUSTOMER SERVICE!
Hi Videotron! I am very pleased with your product line up and services and (for the most part) always had a very positive experience with every level of Videotron representative (technicians to customer service agents to also the one time I had to escalate a mistake made by Videotron to a manager who also provided great service in a situation that left me very disappointed). I am writing specifically today to recognize a specific Customer Service Agent and here's why and here might be a great opportunity for some coaching/training for staff and/or process change so other customers don't have to experience what I have up until today. The Objective: migrate/upgrade/change from Helix TV App Light to Helix TV Light with purchase of the Helix TV Terminal The Problem: I had to call in 5 times and have visited 2 different store locations and was told each time that they simply could not process the order; either the store would just tell me they couldn’t process without any specific reason and refer me back to Customer Service via telephone or the call centre agent would leave me on hold for (the worst time) 42 minutes to simply come back and tell me they couldn’t process my request. The Recognition: Again, today another agent mentioned she couldn’t process my order after keeping me on hold for 16 minutes telling me my request as above her ‘limits’ and transferred me to your Loyalty department where thankfully I got to speak to Andy, employee ID #93201 - Andy was the only one after all this time to understand what needed to be done to proceed with the order. In under 4 minutes, he resolved my issue and had my order placed and payment processed for my new Helix TV Light package and terminal. He took ownership of my problem, resolved the issue with a great attitude and won a sale that 6 of your employees lost each time (almost causing me to start to look at competitors for my services since I couldn’t get a seemingly simple issue resolved - which at the end of the day, was to give Videotron more business!! I understand my feedback/recognition for Andy here on this forum is long winded… hoping you’ll be able to take this experience and improve for the next customer in the same situation and of course, ensure Andy receives recognition for doing an outstanding job today; I really appreciated his help! Thanks for letting me vent! Recognize Andy! Make your Helix Customer Portal more hands on for the customer - provide options/permissions to complete tasks that I have to end up calling customer service anyway!
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DUBPREZ
07-29-2021 Endroit TV & Entertainment
3,9 kVues
0like
1Commentaire
Galaxy Note8 Smart Focus
Hello, Hi, this is for any of you with the Note8. Now that the device has officially a month in the market, can you tell us your impressions? Battery life, overall performance, sPen, dual camera, etc. I read somewhere that the dual focus feature is not as nice as all the hype had made us believe. I will like to know how it compares to the portrait mode of Apple and how well that dual OIS is working out for the Note8. In your opinion does the Note8 is worth getting over the S8+ specially when considering the price hyke between them compared to the features. thanks iosman
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iosman123
08-24-2019 Endroit Mobility
4,4 kVues
0like
1Commentaire
Fido LG G4 on Videotron network.
Hello, Unlocked Fido G4....calls work, SMS works, but data does not work...why not? thanks iosman
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iosman123
08-22-2019 Endroit Mobility
5,4 kVues
0like
2Commentaires
User Centre + widget not auto updating (Android)
I've got the User Centre + data widget (consummation 4*1) on my home screen and it doesn't seem to update itself...is this normal? Even if I tap the widget which takes me to the app's data status screen, it still won't update to match the app's info. My mobile data is always on, wifi often, data saver off, phone & storage permissions enabled. P30 Pro on Android 9.
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mcrootay
08-06-2019 Endroit Mobility
6 kVues
0like
3Commentaires
Flash Survey: Techno at the gym?
We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least). I'm curious to know: Do you have any technological essentials for getting back into shape? Apps, Connected objects, Wearables, what are your gym buddies? Vincent Quigley Your Community Manager
ExpertConseil
02-15-2019 Endroit Mobility
5,1 kVues
0like
1Commentaire
RCS
I recently just switched from Rogers to Videotron, and Rogers had recently announced in February the roll out of RCS (Rich Communication Service) from Google, made available to all android phones. Does Videotron plan to offer this service?
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richardbuffet
10-02-2018 Endroit Mobility
13 kVues
0like
8Commentaires
User center
Just connected yesterday my cellphone with Vidéotron. Trying to create to the user centre. But it’s not letting me. Never created a user name or password. Putting my account number and then trying to create one but keep getting a notice that user already exist
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MartinMelanie
07-24-2018 Endroit Mobility
5,6 kVues
0like
1Commentaire
illico app issues help!
hello, i own an iphone 7 , so my brother told me to jailbreak my iphone ,told me all the free apps to download but recently i found that my illico app having some issues after jailbreak when i opening the app it just blinks my screen and returns to the homescreen ! is it because of the jailbreak ? please reply?
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jayeshroshan
06-12-2018 Endroit Mobility
6,2 kVues
0like
2Commentaires