apps
14 TopicsQualité 540p 30fps sur Hélix.tv (Web) ?
Avec une simple recherche on découvre rapidement que le service Web d'Hélix ne répond aucunement au standard de qualité que les utilisateurs recherche et le problème persiste depuis plusieurs années sans changements de la part de Videotron. Une inspection de la page web indique une qualité d'image de 540p @30fps... Sommes nous en 2025 ou en 2000?! -Problème de connexion internet? Non... -Paramètres du lecteur? Oui il est à maximale... Se problème va-t-il être pris en considération un jour ? Il est possible d'avoir une meilleur qualité d'image sur des site de streaming/piraté alors que nous payons pour se service, inacceptable... S'il s'agit d'un enjeu d'infrastructure (un Pc Desktop pourrait avoir des dizaines d'onglets avec des lecteurs d'ouvert en même temps et consommé d'énormes ressources par exemple...) alors à quand une solution pour limiter cette abus et débloquer une qualité de 1440p ou 2160p pour un service qu'on débourse. Une application offerte sur le windows store par exemple serait une solution. Débloquer le lecteur Web pour une qualité acceptable ou rendre l'application Hélix TV d'android/iOS sur windows est grandement attendu... Merci23Views0likes1CommentFlash Survey: Is night mode your jam?
The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes. This seems to be the new trendy mobile feature: Messenger and even the Android settings menus now offer this option. And you, are you a night mode user, or do you prefer the applications in their original colors? Vincent Quigley Your Community Manager references: https://smartphones.gadgethacks.com/how-to/activate-dark-mode-facebook-messenger-0192439/ https://www.theverge.com/2019/5/7/18531550/google-android-q-dark-theme-mode-apps-io-20196.9KViews0likes4CommentsApp for Amazon Fire TV
Hi, Since Comcast has released their streaming app for Amazon Fire TV and Android TV, can we expect Videotron to follow suit and release a version for Helix. We haven't seen any evolution of the Helix since it came out aside from a new router et 3 new apps. Thanks2.9KViews0likes2CommentsHELIX TV App to Helix TV - PLEASE RECOGNIZE ANDY FOR GREAT CUSTOMER SERVICE!
Hi Videotron! I am very pleased with your product line up and services and (for the most part) always had a very positive experience with every level of Videotron representative (technicians to customer service agents to also the one time I had to escalate a mistake made by Videotron to a manager who also provided great service in a situation that left me very disappointed). I am writing specifically today to recognize a specific Customer Service Agent and here's why and here might be a great opportunity for some coaching/training for staff and/or process change so other customers don't have to experience what I have up until today. The Objective: migrate/upgrade/change from Helix TV App Light to Helix TV Light with purchase of the Helix TV Terminal The Problem: I had to call in 5 times and have visited 2 different store locations and was told each time that they simply could not process the order; either the store would just tell me they couldn’t process without any specific reason and refer me back to Customer Service via telephone or the call centre agent would leave me on hold for (the worst time) 42 minutes to simply come back and tell me they couldn’t process my request. The Recognition: Again, today another agent mentioned she couldn’t process my order after keeping me on hold for 16 minutes telling me my request as above her ‘limits’ and transferred me to your Loyalty department where thankfully I got to speak to Andy, employee ID #93201 - Andy was the only one after all this time to understand what needed to be done to proceed with the order. In under 4 minutes, he resolved my issue and had my order placed and payment processed for my new Helix TV Light package and terminal. He took ownership of my problem, resolved the issue with a great attitude and won a sale that 6 of your employees lost each time (almost causing me to start to look at competitors for my services since I couldn’t get a seemingly simple issue resolved - which at the end of the day, was to give Videotron more business!! I understand my feedback/recognition for Andy here on this forum is long winded… hoping you’ll be able to take this experience and improve for the next customer in the same situation and of course, ensure Andy receives recognition for doing an outstanding job today; I really appreciated his help! Thanks for letting me vent! Recognize Andy! Make your Helix Customer Portal more hands on for the customer - provide options/permissions to complete tasks that I have to end up calling customer service anyway!Solved3.9KViews0likes1CommentGalaxy Note8 Smart Focus
Hello, Hi, this is for any of you with the Note8. Now that the device has officially a month in the market, can you tell us your impressions? Battery life, overall performance, sPen, dual camera, etc. I read somewhere that the dual focus feature is not as nice as all the hype had made us believe. I will like to know how it compares to the portrait mode of Apple and how well that dual OIS is working out for the Note8. In your opinion does the Note8 is worth getting over the S8+ specially when considering the price hyke between them compared to the features. thanks iosmanSolved4.4KViews0likes1CommentUser Centre + widget not auto updating (Android)
I've got the User Centre + data widget (consummation 4*1) on my home screen and it doesn't seem to update itself...is this normal? Even if I tap the widget which takes me to the app's data status screen, it still won't update to match the app's info. My mobile data is always on, wifi often, data saver off, phone & storage permissions enabled. P30 Pro on Android 9.Solved6KViews0likes3CommentsFlash Survey: Techno at the gym?
We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least). I'm curious to know: Do you have any technological essentials for getting back into shape? Apps, Connected objects, Wearables, what are your gym buddies? Vincent Quigley Your Community Manager5.1KViews0likes1CommentUser center
Just connected yesterday my cellphone with Vidéotron. Trying to create to the user centre. But it’s not letting me. Never created a user name or password. Putting my account number and then trying to create one but keep getting a notice that user already existSolved5.6KViews0likes1Comment