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Helix TV Issue "Channel Temporarily Unavailable"
I have always had this issue, but disregarded it because I didn't watch too much TV. However, now that the Olympics are on, I've been watching much more often. The issue I'm experiencing is that every time I watch Helix TV, after a few minutes, the three dots appear on the screen as if it's loading something. After sometime, the error message shows up "This channel is temporarily unavailable". While this is happening, I can hear the sound of the channel in the background, and can change channels, but I can't see anything except the 3 dots. Clicking "Try Again" or "Cancel" does not do anything. Guide still works and the Helix button brings up the menu, but when anything is selected, it just shows the 3 dots loading.
The only thing that fixes this is to unplug the box and plug it back in, but then after a few minutes the problem starts up again. I have tried changing HDMI cables, changing the Helix box from the old (Gen 1) to the more recent (Gen 2), but still am having the same problem. Please see the
screenshot for a better understanding.
Has anyone experienced this before, and if so, what was the solution?
1 Réponse
Just an update. I contacted Videotron on the issue and spoke to 2 different people who performed a variety of tests. They said that they were able to see that the Helix terminal was freezing several times an hour for days and weeks. However, they were unable to identify why. They ended up saying that it is most likely an issue with my Helix Gateway which is dropping connection. This can't be the case, because I have absolutely no issue with connectivity on any other device in the house. I even did several ping tests and there are no dropped packets even at the very furthest distance from the gateway.
Just thought I would share that. If anyone has any recommendations, that would be appreciated.
