Forum Widgets
Recent Discussions
Hélix in Florida
Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in this country. I have installed a VPN with an IP address in Montreal I still have no access to my recorded programming or live television. Has anyone found a workaround for this problem?JAK27-10-2025Initiate424Views0likes2CommentsClassic Games That Deserve a TV Comeback – Anyone Remember Mahjong?
Hey everyone! I’ve been thinking lately about how many classic games could actually make amazing TV shows or mini-series. We’ve seen The Last of Us and Arcane killing it on screen, but what about something more traditional and strategic — like Mahjong? Imagine a show mixing the calm, mysterious vibe of Mahjong with deep character stories, maybe set in historical Asia or even in a modern competitive gaming world. The tiles, the strategy, the tension — it’s cinematic gold waiting to happen! What classic or retro games do you think would make a great TV adaptation?Logan22-10-2025Initiate31Views0likes0CommentsCrave
According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the movie. How can we access it?SolvedSuCre20-10-2025Initiate3.8KViews0likes5Comments- Ccawthorn13-10-2025Initiate100Views0likes2Comments
Ok I do not understand why I can not access the CTV go app
I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico box. Now I can not. Can someone please explain what I am doing wrong?Solvedmauier23-09-2025Initiate31KViews1like14CommentsHELIX APP on FIRE TV has problems when ISP for TV is changed
Because Videotron is my ISP where I live in Kirkland, I am allowed to use their HELIX app on my mobile and non-mobile devices when I am away from my home. Up until a week ago, I could use the HELIX app on my iPad and iPhone when I was visiting my family member who lives near Valleyfield in spite of the family member not being a Videotron customer. The HELIX app was also working on a Windows PC and a FIRE TV at the same location near Valleyfield using my own HELIX account. A week ago, the family member's ISP (Groupe-Acces Communication/Centre Tess) suddenly closed their business and she was forced to subscribe to a new ISP (Targo), who quickly installed a new fibre optic service with a new modem/router. After this installation, the HELIX app continued to work perfectly on all our devices except on the family member’s FIRE TV. The moment any navigation button was pressed on the TV's remote, the HELIX app took exactly 150 seconds to complete the request. I consulted with GOOGLE AI who suggested that I try connecting the TV to the Videotron HELIX servers using the wi-fi hotspot connection of my iPhone. Doing so corrected the problem, so GOOGLE was satisfied that neither the TV nor its HELIX app was corrupted. I told GOOGLE that the Targo supplied router was making IPv6 available to the TV along with IPv4, and GOOGLE suggested that our 5 year old Toshiba FIRE TV might not have been designed to handle IPv6 efficiently and was taking 150 seconds before defaulting to IPv4. GOOGLE suggested that I ask Targo to remotely turn off IPv6 on our router, which they did, but this did not help. Yesterday, I connected (cascaded) the old router, that previously allowed the FIRE TV to successfully operate the HELIX app with our former ISP, to the new Targo router using a WAN to LAN Ethernet cable. That solved the problem and allowed the HELIX app to run properly on the FIRE TV. Today, I turned off the old router's wireless network so that there would only be one wireless network in the house and the only device that would use the old router would be the FIRE TV. I should point out that we always connect the FIRE TV to its router using an Ethernet cable. I believe that this workaround succeeds because the old TP-LINK router (circa 2012) has a firmware design that allows the communication from the FIRE TV's HELIX app to travel successfully between Targo and Videotron servers, whereas the modern Targo fibre optic router (also TP-LINK), doesn't. There is also the chance that 5 years ago, I tinkered with the old router to force it to route via the Google’s public DNS server (8.8.8.8/8.8.4.4). Apparently going via the GOOGLE DNS cuts Targo out of the loop, so any incompatibilities between Targo and Videotron are no longer an issue. It remains a mystery to me as to whether it was Targo or Videotron who was waiting 150 second before issuing a timeout error. So if you are running HELIX on a FIRE TV that resides in a remote residence not connected to VIDEOTRON and the home owner there is forced to subscribe to a different ISP, don’t throw away the old router.kirklanduser21-09-2025Chevalier229Views0likes5CommentsQuestions about Crave
Hi, I have a few questions about Crave. My understanding is that this is a streaming provider other than Videotron, right? If I want to watch something on Crave I have to logon to a Crave site, right? Are there requirements for Videotron members to subscribe to Crave? As Videotron members, do we get a discount subscribing to Crave? To people watching Crave, how is it? Not worth it because its mostly old new shows Takes months before something new shows up Kind of interesting to watch New stuffs on it but not as much as Netflix nor Amazon Prime Totally worth it Is there a way to see Crave's schedule to get an idea on what kind of show/movies they have? Personnaly, from the adds on Videotron TV mentionning Crave, I have seen only one show that I would be interesting to see. The others did not interest me.Browser-ice19-09-2025Samurai204Views0likes2CommentsTV now boring, nothing new, same shows, same movies, for the past 2-3 years
Is anyone finding that anything shows on TV is now boring, its same shows rerun, same movies every 2-3 months, nothing is new, just replays? A few years ago, I was watching TV series that I liked but they moved away to private streaming companies. What is left on TV is boring. I am not a fan of sports. To start watching again the shows I used to love, I would have to subscribes to 3-4 different streaming companies. Every 1-3 months its the same movies playing that I saw like 3 times at least (Avengers, Transformers, ...). There is nothing new. I am up to the point where I hardly ever watch TV. My wife watches it but she never complains. She hasn't seen them all yet. So am I the only one who thinks that way now? #TVNowBoringBrowser-ice16-09-2025Samurai229Views0likes5CommentsNo handshake between Illico 4K Ultra-HD PVR and Samsung Crystal UHD DU7100
I have had enough with videotron. I got on boxing day a new TV (Samsung Crystal UHD7100) and after setting it up, it discovered my videotron box an Illico 4K Ultra-HD PVR (Samsung VD940CJ). it worked fine while I kept on the TV, but after turning it off and back on again, the videotron signal went black, disconnecting the HDMI cable and letting the TV set discover again the cable box worked the first time, but after a cycle of off/ons the problems comes back, sometimes no image, sometimes no sound, and after trying everyhting posible, even after a hard reset on the tv set, nothing, nothing at all. If videotron doesn't allow the HDMI signal to be visible (maybe it thinks I'm connecting a recording device or something else) I will cancel the service. I've had enough. I followed step by step the recommendations in Handshake problem? | La Communauté Vidéotron - 27280 to no avail. Waste of time and lots of frustration.ramonF18-07-2025Initiate173Views0likes2Comments- GReuter08-07-2025Disciple2.7KViews3likes3Comments
Tags
- tv33 Topics
- channels32 Topics
- Helix tv15 Topics
- illico14 Topics
- remote11 Topics
- apps6 Topics
- troubleshooting4 Topics
- configuration3 Topics
- image3 Topics
- illico terminal2 Topics
Top Content
- 54KViews1like6Comments
- 31KViews1like14Comments
- 31KViews2likes21Comments
club illico in English?
Solved24KViews0likes2Comments- 22KViews0likes12Comments
- 21KViews1like20Comments
Netflix
Solved21KViews0likes5CommentsAMC??
Solved19KViews1like24Comments- 16KViews0likes11Comments