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Helix Apps - not in US App Store - Apple
I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose if I switch. Why aren’t the helix apps available in the US App Store? I know this seems like a niche problem, but I feel like I’m missing out on the whole experience without the apps, especially the TV app. Are there any work arounds?
Streaming Spotify from Helix to a Yamaha RX-V4A
I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet. What I would like to do is "forward" Spotify from the Helix box to my receiver (no TV). Is this possible and if so how do I do it?? The Helix app I installed on my Samsung phone is of no use or I'm missing something.
Still no login access for CTV app!
The no login to CTV for Videotron customers issue was brought up here two years ago and I see there's still no resolution. Videotron customers pay for CTV as part of their cable package yet when we try to log into the CTV app (in my case on an Amazon Firestick) or through a web browser, almost all cable providers in Canada are listed but not Videotron. I know the easy answer is that it's due to the ongoing battle between Videotron and Bell. Each of them will blame the other. We don't care. We're paying for the channel and we should have a login. Besides, Crave, which is also owned by Bell, does have a login for Videotron customers. So the argument that it's due to the Videotron/Bell battle doesn't really make sense. So if any Videotron decision makers are reading this, please fix this. It's been two years now since the issue was raised on here and all I see is answers talking about what other on-demand services you offer but nothing about fixing the basic issue. We pay for CTV as part of our cable package, so we should access. Point final! I'm currently trying to decide if I'll switch to Helix or go with another company altogether (not Bell as they limit their internet speed to my address for now, although a Bell technician recently told me that would change soon). There are other companies that offer fast internet to my address and that are listed as logins to the CTV and Crave apps so perhaps I'll switch to one of them. I'd like to switch to Helix, but I don't like that my access is blocked to login to an online version of a channel I pay for as part of my package. Please fix this!
No handshake between Illico 4K Ultra-HD PVR and Samsung Crystal UHD DU7100
I have had enough with videotron. I got on boxing day a new TV (Samsung Crystal UHD7100) and after setting it up, it discovered my videotron box an Illico 4K Ultra-HD PVR (Samsung VD940CJ). it worked fine while I kept on the TV, but after turning it off and back on again, the videotron signal went black, disconnecting the HDMI cable and letting the TV set discover again the cable box worked the first time, but after a cycle of off/ons the problems comes back, sometimes no image, sometimes no sound, and after trying everyhting posible, even after a hard reset on the tv set, nothing, nothing at all. If videotron doesn't allow the HDMI signal to be visible (maybe it thinks I'm connecting a recording device or something else) I will cancel the service. I've had enough. I followed step by step the recommendations in Handshake problem? | La Communauté Vidéotron - 27280 to no avail. Waste of time and lots of frustration.
Illico TV to Helix TV - A step backwards in some functionality
Hello, just switched to Helix from illico TV and although the Internet speeds are better, the Helix TV is not as good as illicoTv. 1. Illico TV when you were on a channel and something comes up where you can't continue to watch your show, you press record and it would record from start to end. On Helix TV it does not do that, it records at the point in time you pressed record. 2. On Helix TV you have the option to restart a show. However it does not allow you to fast forward, you have to press Go to Live and then rewind to reach the point in time that you want. If you went too far by mistake, you can't forward... You have to go live and then rewind. What the heck functionality is that!!?? 3. Illico TV had 1 hour buffer, Helix TV has 25 minutes. If you wanted to go back 30 minutes in time. You have to restart, go to live, then rewind 30 minutes. Can't fast forward, and what is annoying is that some shows you can fast forward so it's not consistent. I have 30 days to go back to illico. However can you stay on Helix internet and go back to Illico TV??? If they can put the 1 hour buffer, record the start of a show if you were on the channel from the beginning, fast forwarding in on demand on Helix TV that would already be a good step in the right direction.
Illico Multi-recorders
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to watch recording on the other recorders. Since this morning, I cannot. Is this something that changed from Videotron did I lose a config? If so how do I get it back? Thx for your assistanceHélix in Florida
Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in this country. I have installed a VPN with an IP address in Montreal I still have no access to my recorded programming or live television. Has anyone found a workaround for this problem?
