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- Mtrom196206-19-2024Initiate1,6 kVues0like1Commentaire
Crave french only
I lost my english programs on Crave, only coming out as french dub. anybody else has this problemRésoluAngloquebecois05-10-2024Initiate2,2 kVues0like1CommentaireChanging language in Helix
Just got Helix and would like to change the default language to English when I use the remote etc., everything is in French.RésoluJW78702-08-2024Initiate3,7 kVues0like1CommentaireNew Crave Series “Borje” doesn’t show up in Crave?
I have Crave through Videotron. New Series “Borje” doesn’t appear as a selection on the Crave series listing. Yet, it’s listed on the crave app which I don’t have access to through Videotron. Help??RésoluBorje2112-27-2023Initiate2 kVues0like1CommentaireHelix app on fire stick stop working
Suddendly the helix app stopped working on my Amazon fire stick. I can open the app but nothing load, even the channel list don’t load. I clear cache I force stopped I uninstall and reinstall After all this it still don’t work, are they currently any issue with the app on fire stick? Or is it only me?RésoluKeven49712-06-2023Initiate3,9 kVues1like2CommentairesHelix updates
Hello, I have been using Helix for a few months now and I realize there have been no software updates. Sadly, i heard that videotron will not be improving the Helix as it is 3rd party software. Please tell me this is not the case. If there are updates in the pipeline, when can we expect them to be implemented? It would be wonderful to know that picture-in-picture(PIP) is coming. Will any apps be added? Crave app, for example for crave subscribers! Thank you, An underwhelmed Helix userRésoludpweb711-29-2023Initiate2,5 kVues0like1CommentaireHelix to old tv: HDMI to RCA converter box - which one are you using?
Hi, I have changed my Videotron account to Helix but I have an old analog TV (tube). This is causing the TV images to be a bit bigger then the TV screen and all Helix menus are 2x the size of the TV screen. The tech said I need to buy an HDMI to 3RCA converter but the one I bought does not work. I think its because it does not have an NTSC/PAL switch on it. I ordered one at Amazon (haven't received it yet) but I noticed its power is from an USB plug that has to be on a PC. Apparently the majority of those converters sold by Amazon are getting their power that way. I could not find this elsewhere. I would need to use a USB power adapter but I hope the watts will be OK. So in the mean time, for those that are in the same situation, what converter did you get and from where (assuming it does the job right)? I know I should buy a flat screen tv but my current budget is low. I switched to Helix to save money. I will get one later but right now don't tell me this.RésoluBrowser-ice11-16-2023Chevalier1,7 kVues0like2CommentairesSearch Option on Helix
I recently moved from Bell to Videotron, with Bell I could search for any show to either set up recordings or watch immediately. I don't see that option through Helix. Specifically, I'd like to pvr all John Oliver episodes on Crave without having to locate it directly in the guide. How can I do that?RésoluJohnOliver10-01-2023Initiate1,1 kVues0like1CommentaireCrave channels bundle
The Crave channels plus HBO bundle says its 20$ more on the bill. But when i try to add it, it only goes up by 5$ instead of 20$. So can someone explain this to me please? there's a big difference between 5$ and 20$ and if that's the case let me know the conditions of this rate so i can make an informed decision. Thank youRésoluSatana08-07-2023Initiate2,7 kVues0like1CommentaireCan you change the IP range used by the router?
I plan on installing helix in brdige mode and then just plugging in my network. I have a complex installation with static ipS. DHCP and a separate 10gbe network. All my devices are set to the range 192.168.1.1 to 255 but the router is set to 192.168.0.1 I know I need to log in via 10.0.0.1 but can this router allow the address range to be changed? If not this might be a reason to cancel my helix. ThanksRésolutomb18108-05-2023Initiate5,1 kVues0like5CommentairesTv app requirement (hardware)
Hello, Anyone can help me understand why the helix modem+router is required with the TV app when the TV app runs on another hardware and uses could-based storage for recording. I currently have the illico modem and router with 400mbps connection. Thank youRésoluDrouin_re05-31-2023Initiate2,4 kVues0like1CommentaireHelix TV Power Save Mode
Last night I was watching movies and listening to music videos. Several times I was prompted the TV box was going into Sleep mode if I do not respond. I checked Power Save mode is OFF. Why is this prompting me and giving me an ultimatum while watching a movie. This is ridiculous and a PITA because it interrupts a movie during an action scene, blacking out the screen with a large overlay, forcing me to rewind the movie. What I don't understand, why is it even asking me if Power Save mode is OFF!Résolubudman8505-29-2023Disciple3,1 kVues0like2CommentairesSafari and https://helix.videotron.com
Hi, Are any of you experiencing issues with viewing Helix on the safari browser? When I view the video is blank after 30 seconds and never comes back. Audio continues but no video. This is for all channels. Works fine with Firefox.Résolucolarusso05-04-2023Chevalier2,4 kVues1like2Commentaires
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