Widgets du forum
Discussions récentes
HELIX APP on FIRE TV has problems when ISP for TV is changed
Because Videotron is my ISP where I live in Kirkland, I am allowed to use their HELIX app on my mobile and non-mobile devices when I am away from my home. Up until a week ago, I could use the HELIX app on my iPad and iPhone when I was visiting my family member who lives near Valleyfield in spite of the family member not being a Videotron customer. The HELIX app was also working on a Windows PC and a FIRE TV at the same location near Valleyfield using my own HELIX account. A week ago, the family member's ISP (Groupe-Acces Communication/Centre Tess) suddenly closed their business and she was forced to subscribe to a new ISP (Targo), who quickly installed a new fibre optic service with a new modem/router. After this installation, the HELIX app continued to work perfectly on all our devices except on the family member’s FIRE TV. The moment any navigation button was pressed on the TV's remote, the HELIX app took exactly 150 seconds to complete the request. I consulted with GOOGLE AI who suggested that I try connecting the TV to the Videotron HELIX servers using the wi-fi hotspot connection of my iPhone. Doing so corrected the problem, so GOOGLE was satisfied that neither the TV nor its HELIX app was corrupted. I told GOOGLE that the Targo supplied router was making IPv6 available to the TV along with IPv4, and GOOGLE suggested that our 5 year old Toshiba FIRE TV might not have been designed to handle IPv6 efficiently and was taking 150 seconds before defaulting to IPv4. GOOGLE suggested that I ask Targo to remotely turn off IPv6 on our router, which they did, but this did not help. Yesterday, I connected (cascaded) the old router, that previously allowed the FIRE TV to successfully operate the HELIX app with our former ISP, to the new Targo router using a WAN to LAN Ethernet cable. That solved the problem and allowed the HELIX app to run properly on the FIRE TV. Today, I turned off the old router's wireless network so that there would only be one wireless network in the house and the only device that would use the old router would be the FIRE TV. I should point out that we always connect the FIRE TV to its router using an Ethernet cable. I believe that this workaround succeeds because the old TP-LINK router (circa 2012) has a firmware design that allows the communication from the FIRE TV's HELIX app to travel successfully between Targo and Videotron servers, whereas the modern Targo fibre optic router (also TP-LINK), doesn't. There is also the chance that 5 years ago, I tinkered with the old router to force it to route via the Google’s public DNS server (8.8.8.8/8.8.4.4). Apparently going via the GOOGLE DNS cuts Targo out of the loop, so any incompatibilities between Targo and Videotron are no longer an issue. It remains a mystery to me as to whether it was Targo or Videotron who was waiting 150 second before issuing a timeout error. So if you are running HELIX on a FIRE TV that resides in a remote residence not connected to VIDEOTRON and the home owner there is forced to subscribe to a different ISP, don’t throw away the old router.
Streaming Spotify from Helix to a Yamaha RX-V4A
I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet. What I would like to do is "forward" Spotify from the Helix box to my receiver (no TV). Is this possible and if so how do I do it?? The Helix app I installed on my Samsung phone is of no use or I'm missing something.
TV now boring, nothing new, same shows, same movies, for the past 2-3 years
Is anyone finding that anything shows on TV is now boring, its same shows rerun, same movies every 2-3 months, nothing is new, just replays? A few years ago, I was watching TV series that I liked but they moved away to private streaming companies. What is left on TV is boring. I am not a fan of sports. To start watching again the shows I used to love, I would have to subscribes to 3-4 different streaming companies. Every 1-3 months its the same movies playing that I saw like 3 times at least (Avengers, Transformers, ...). There is nothing new. I am up to the point where I hardly ever watch TV. My wife watches it but she never complains. She hasn't seen them all yet. So am I the only one who thinks that way now? #TVNowBoring
Helix remote code rate?
I'm trying to use a IR transmitter to remotely (from internet) control my Helix terminal. The auto learn does not seems to work (read). Somewhere it suggest that the remote does not use the 38K code rate... Anybody has some knowleadge about the IR encoding rate of the Helix remote?Appli Helix TV: Appareil manquant pour casting
Suis-je le seul où lorsque je cherche à caster depuis l'application Helix TV, je ne vois pas l'ensemble des appareils qui supporte le casting de mon réseau? Dans mon cas, ma télé TCL QM7 (os android 12) et nvidia shield (depuis update 9.1) ne sont jamais inscrit dans la liste d'appareil. Par contre, je suis toujours en mesure de caster à mes Chromecast et vers ma barre de son JBL link bar (android TV). Je peux valider que les appareils sont bien configuré dans google home puisque je suis en mesure de caster depuis d'autres applications comme Youtube et Netflix. Idéalement, j'aimerais comprendre exactement ce que Helix fait comme validation avant d'afficher les appareils. Par exemple: Version du micrologiciel Chromecast Appareil avec une adresse IPV6 local Version DRM supporter J'utilise sans problème l'appli Helix TV depuis environ deux ans. J'ai remarqué la problématique lors de la mise à jour du shield à version 9.1 et lors de l'installation de la TCL QM7. L'ensemble des appareils sont connecté au même réseau WIFI. Mes équipements réseautiques sont composés du Helix Fi 2 et un pods. Merci,
Helix Apps - not in US App Store - Apple
I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose if I switch. Why aren’t the helix apps available in the US App Store? I know this seems like a niche problem, but I feel like I’m missing out on the whole experience without the apps, especially the TV app. Are there any work arounds?Recordings on Helix TV Device
Is it possible to program repeating recordings limited to a specific channel, time and e.g. day of week? For example, record a specific series on Channel X every Wednesday from 8-9PM --- and nothing else. I can program single-event recordings and also "all new episodes". However, the latter option seems to find way too many instances, even if restricted to a single channel. Perhaps the program guide is not populated properly, but in any case, I can't do what I want. I could do this just fine on Illico. Is there a way of doing it on Helix? Any pointers much appreciated.
Qualité 540p 30fps sur Hélix.tv (Web) ?
Avec une simple recherche on découvre rapidement que le service Web d'Hélix ne répond aucunement au standard de qualité que les utilisateurs recherche et le problème persiste depuis plusieurs années sans changements de la part de Videotron. Une inspection de la page web indique une qualité d'image de 540p @30fps... Sommes nous en 2025 ou en 2000?! -Problème de connexion internet? Non... -Paramètres du lecteur? Oui il est à maximale... Se problème va-t-il être pris en considération un jour ? Il est possible d'avoir une meilleur qualité d'image sur des site de streaming/piraté alors que nous payons pour se service, inacceptable... S'il s'agit d'un enjeu d'infrastructure (un Pc Desktop pourrait avoir des dizaines d'onglets avec des lecteurs d'ouvert en même temps et consommé d'énormes ressources par exemple...) alors à quand une solution pour limiter cette abus et débloquer une qualité de 1440p ou 2160p pour un service qu'on débourse. Une application offerte sur le windows store par exemple serait une solution. Débloquer le lecteur Web pour une qualité acceptable ou rendre l'application Hélix TV d'android/iOS sur windows est grandement attendu... Merci
Achetons Québécois
Bonsoir, Dans le contexte Géopolitique que nous Vivons. Est-ce que Vidéotron (Québécor) envisage, concernant Helix de briser son contrat de locataire avec la compagnie Comcast et récupérer ses lettres de noblesse de solidarité , fièrté Québécoise créer en 1965 par Pierre Péladeau. Merci
