Discussion de forum

Avatar de Ben842
Ben842
Officer
19-04-2026

Helix on Ipad playback issues

Helix on Ipad with Bell Mobility signal.
Cut playback snd direct view.  So bad that I have to watch direct program on my phone.  For PVR recorded playing on Ipad, many times, I get error message for playback issues.

3 Réponses

  • Avatar de clive022lloyd
    clive022lloyd
    Initiate
    20-04-2026

    Hello, 

    I think glitch on iPad, especially with PVR recordings. Try switching between LTE and 5G or toggling airplane mode to reset the connection, then force close and reopen the app. If the problem continues, reinstall the Helix app and make sure your iPad and app are fully updated. 

  • Avatar de CedrikS
    CedrikS
    Modérateur - Expert solutions
    24-04-2026

    Hi Ben842. We would like to take a look at this with you. We will write to you in a private session very soon. Thank you!

  • Avatar de Jason21
    Jason21
    Initiate
    14-05-2026

    I’ve run into similar playback glitches on iPad before, especially after updates or when streaming larger files. Sometimes clearing the cache or adjusting the playback quality settings helps stabilize things a bit. I was also checking some related case lookup resources recently and found Fresno Court Search pretty useful for organized public information. Hopefully the Helix team pushes out a smoother fix soon because it can get frustrating during regular use.