Forum Discussion

Ben842's avatar
Ben842
Officer
19-04-2026

Helix on Ipad playback issues

Helix on Ipad with Bell Mobility signal.
Cut playback snd direct view.  So bad that I have to watch direct program on my phone.  For PVR recorded playing on Ipad, many times, I get error message for playback issues.

2 Replies

  • clive022lloyd's avatar
    clive022lloyd
    Initiate
    20-04-2026

    Hello, 

    I think glitch on iPad, especially with PVR recordings. Try switching between LTE and 5G or toggling airplane mode to reset the connection, then force close and reopen the app. If the problem continues, reinstall the Helix app and make sure your iPad and app are fully updated. 

  • CedrikS's avatar
    CedrikS
    Modérateur - Expert solutions
    24-04-2026

    Hi Ben842. We would like to take a look at this with you. We will write to you in a private session very soon. Thank you!