Recent DiscussionsForwarding ports in Helix Fi app not actually forwarding them Hello, I've used my Helix Fi app to forward ports. For some reason, some ports do open and others don't. I.e. on the same device, I have 9443 open (and showing as such on various online tools) but ...overall data usage VT used to have a link detailing internet usage per day . Any idea where that link is hidden now? Home telephone via Helix box The customer service people keep pushing me to switch to the Helix service. Are there any updates on supporting the home phone via the Helix box, or will I still need a separate modem for that? And h...Solved5G+ ? Bonjour à tous, Nouveau client chez Vidéotron depuis Janvier pour 3 lignes mobilité. Je suis souvent à Montréal et sur la rive sud de Montréal ou apparament la 5G+ est disponible. Toutefois,...Can I manually change DNS configuration on Helix? Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers....cannot access bing.com Very peculiar problem. 90% of the time I cannot access bing.com via videotron's internet. Happens on all devices. If I switch my cell phone to use it's telus network instead of my wi-fi, all work...Helix fi 2 gateway disconnecting periodically Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the con...Achetons Québécois Bonsoir, Dans le contexte Géopolitique que nous Vivons. Est-ce que Vidéotron (Québécor) envisage, concernant Helix de briser son contrat de locataire avec la compagnie Comcast et récupérer ses lett...Blocked ports on Helix I was surprised when I started looking at my firewall logs and doing test myself that it now seems that Helix is letting through some tcp & udp ports that were previously blocked in the past. Can so...How can I change the DNS servers used on my Helix Fi? Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) ...Solved
Top ContentHow do I disable the message "Conditional call forwarding is enabled" Hello I just got a new xperia xa2 ultra. very thing goes well expect the anonying message "conditional call forwarding is enabled" shows up each time when you try to make a phone call. My old ne...SolvedHow to login to helix fi gateway? Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success SolvedHelix Wifi - Switching from 5ghz down to 2.4ghz hi, I had had my Helix Gateway installed and now I have an issue with a setup I had. On my old Videotron Wifi I could choose to pick up the 2.4ghz wifi or the 5ghz wifi. This was needed as I have...SolvedSamsung’s Galaxy AI now available on the Galaxy S23 and S23 Ultra The artificial intelligence features of Galaxy AI are now available on the Galaxy S23 line and on Z Fold5 and Z Flip5 devices! Let’s take a closer look. [Contest] Win your daily pass for the Ottawa Bluesfest Did you know that Videotron offers a High-Performance mobile network in the Ottawa/Gatineau area? To celebrate that, we are giving away a pair of daily passes for July 13 th 2018 fo...SolvedHelix Gateway - Unable to login as admin Hello everyone; I'm hoping that someone in this community might be able to help me out. My problem: I'm unable to login to the HELIX Gateway using the default credentials. I have tried: Us...Helix: We answer the 10 most frequently asked questions Do you think about subscribing to Helix Internet or Helix TV? Here are the answers to the 10 most frequently asked questions about these services. TSN online,CTV online, RDS online Hello, I would like to know if you have information as to when we will be able to watch ctv,tsn,rds online. I find it frustrating that I subscribed to these channels but have no online access. SolvedVoLTE: ETA on if and when this will launch on Videotron Just switched from Rogers for a much better customer service experience, and much more affordable prices. Just wondering if anyone had any idea on if and when VoLTE will be launched on Videotron? ...SolvedOk I do not understand why I can not access the CTV go app I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to He...Solved
