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Planet Courrier has horrible service
Absolutely unacceptable delivery service. Twice in one week. I rarely leave negative reviews, but my experience with Planet Courier has been so frustrating, poorly coordinated, and utterly disrespectful of the customer's time that I feel compelled to share it. Wednesday, November 4: At approximately 7:45 AM, someone rang my doorbell. I had received absolutely no advance notification of an upcoming delivery -- no email, no text message, nothing. The doorbell rang twice in quick succession. By the time I managed to get downstairs, nobody was there. I immediately checked the tracking information. Nothing indicated that a delivery had been attempted. Later that evening, I discovered that the delivery had been marked as attempted at 8:11 AM, despite the doorbell having rung at approximately 7:45 AM. I called customer support, explained what had happened, and arranged redelivery for Friday, November 6. I specifically requested that the courier be instructed to wait a little longer at the door, explaining that I live on the second floor of a duplex and work from home, often attending meetings. The representative agreed to add this instruction. I was also told that deliveries take place between 8:00 AM and 5:00 PM. Friday, November 6: At approximately 7:50 AM, my doorbell rang. Again, two rings in rapid succession. I dropped everything, rushed to get dressed, and practically ran downstairs. By the time I opened the door, the courier was already walking away toward the sidewalk. I had to call out to him to stop him from leaving with my package. When I mentioned my explicit request to customer support, he said he knew nothing about it. When I pointed out that it wasn't even 8:00 AM, he told me that my address was simply first on his delivery list. His proposed solution? He could deliver it another day. And here's the most ridiculous part: the delivery confirmation itself records the delivery time as 7:49 AM. That's 11 minutes BEFORE the delivery window I had been given by Planet Courier's own customer support. This isn't a misunderstanding or a matter of opinion. The time is documented in their own delivery confirmation. Let me be absolutely clear: I don't expect delivery drivers to wait indefinitely, and I understand that they have demanding schedules. But I do expect a delivery company to respect the delivery window it communicates, provide reasonable notice, and give customers a realistic opportunity to answer their doors. A customer should not have to sprint down the stairs and call after a departing courier just to receive a package. What makes this particularly unacceptable is that I had ALREADY contacted customer support after the first incident, explained the problem, and received assurances that my instructions would be passed along. And yet, the exact same situation happened again. What exactly is the point of contacting customer support if the issue remains unresolved? Planet Courier managed to turn a completely routine delivery into two mornings of unnecessary frustration. Between the lack of advance notification, the discrepancy in the first attempted-delivery timestamp, the second delivery occurring before the stated window, and the courier's dismissive response, this has been an exceptionally poor customer experience. I have absolutely no confidence in this company's ability to handle even basic delivery coordination reliably.
5G ou 3G
Bonjour. Nous utilisons le forfait France Canada 75G de Vidéotron pour notre séjour actuel en Alsace. Ma conjointe a un iPhone 13 et moi un iPhone 13 mini. Actuellement le réseau de ma conjointe est en 5G avec le service Free et moi curieusement je n’ai que du 3G sur le service F SFR. Nos sélections de réseau sont en mode automatique. Nous sommes en France depuis le 19 Mai et il m’est arrivé au début d’avoir du LTE de temps à autres. J’ai éteint le cellulaire et rallumé pour tester et pas de changement. J’ai mis mon cellulaire en mode avion pour le réactiver et ça reste en 3G. Je viens de vérifier mon compte Vidéotron et mes consommations sont inférieures à 10G. Est-il possible que ce ne soit pas tout à fait à jour? Ai-je trop de donner d’accumuler ce qui fait que mon cellulaire active une protection pour éviter l’excès de données? Alors si ce n’est pas ça, quelqu’un peut-il m’expliquer pourquoi je suis bloqué en 3G? Et comment faire pour revenir en mode plus efficace?
Ukraine contract not respected
Why does videotron not notify ukrainian users when they reach their internet data limit? Why does videotron not respect the law that requires them to disactivate internet data when the surcharge reaches 50$? Why does videotron not respect the contracts they signed with their customers? Why does the law let videotron charge over 8000$ to a user without ever having sent them notices or without having blocked the data? Why do your customers have to fight to get their contracts respected? Why are there so many ukrainian families affected by this?
You have reached the $50 Mobile data overage limit. But that does not count....
Good day, I would like to know why my account has been charged with over 45 gigs for the month of September. Then I get a call from Videotron 1 day before the end of my monthly cycle about it. So I'm getting charged with $1920.40. I have called and called and have gotten only limited help. After trying to get this fix/reduced to the $50.00 fee. I was offered a $900.00 rebate. I will explain that I have 2 phones, one for me and my wife the exact model of phone samA51. They tried to tell me that my router had failed (not Videotron product) and that is why it went to mobile data charges. I said then if this happened then both phones would show mobile charges even a minimal charge if my router was off on both phones. And Since we are under Covid-19 work from home, myself and my wife are constantly connected to the Wi-Fi for both our pc's. There has been no interruption. I asked for this to be sent to me by e-mail. this was refused. I said that I have a right to have it sent to me. On another call I got "you said you would not pay the bill." that is why they are not e-mailing me. I said "I am disputing the charge" that is why I'm on the phone. I said that I still wanted the rebate offered sent to me. they refused. then gave me the send your complaint to [email protected] - I sent one on the 15th of October. No reply yet. I'm sent billing every month. I don't have someone calling from the company telling me how much I owe. I get this by e-mail. I also have the e-mail from 2013. that Videotron has our back when it comes to overage fees. This was mandated by the CRTC which came into effect Dec 2, 2013. SO WHY am I sending an e-mail here if you are not even honoring your mandate which is a MANDATORY Wireless Code of Standards. Hope this actually gets somewhere. you have my e-mail on record please feel free to send me or even call me since you also have that information too. thank you, Paul.
