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5G+ ?
Bonjour à tous, Nouveau client chez Vidéotron depuis Janvier pour 3 lignes mobilité. Je suis souvent à Montréal et sur la rive sud de Montréal ou apparament la 5G+ est disponible. Toutefois, je n'ai jamais vu l'icone sur mon iPhone (16 Pro Max). Peu importe ou je suis (à l'aéroport de Montréal, Dorval, Anjou, proche du Pont-Champlain, Dix30, Laval etc.) Je vois seulement du 5G. Auparavant, avec Rogers nous avions souvent du 5G+, surtout à Montréal et rive sud. Sommes nous les seuls dans cette situation ? Merci
Ottawa Coverage/Data speeds
Hi ! I switch to Videotron a number of years ago (2018 to be exact). I have been mostly content with the service I've gotten in Ottawa, with the exception of the South/West end. The service there (Barrhaven for example) has been patchy at best. Often I find that even though I have full signal according to the phone, I will drop calls, and/or data is so slow it's almost non existent, or I won't get much of any signal, it' comes and goes. At the time I switched, I decided to make the move because the pricing was much better than Rogers, so my feeling was even if I got the same service, at least it would be cheaper lol. I somewhat expected this back in 2018 since at that point Rogers was having the same issues. I had many arguments with Rogers before I left, and their excuse was that it was some sort of interference from the Airport. Telus and Bell do not have the same issue. Fast forward to 2025, things don't seem to have changed much. I'm sort of wondering if anyone else has the same experience. Have you tried to complain ? Other areas in Ottawa seem to be better, especially downtown. It doesn't seem to matter if I'm on a direct Videotron tower, or a Partner tower (usually Rogers), the service is the same. I'm not asking for 400mbps speed, but something more than 2 or 3mbps down and 1mbps up would be nice :)
Mobile Service Transfer
Mobile service transfer shouldn't be this painful nowadays. Moved two lines from Fido to Videotron, which Fido disabled receiving calls right away(expected). But we've been waiting with black-out for the new SIM cards for 5 business days(not counting weekend) ONLY to find out that a delivery was attempted the day after we signed up and now our new SIM cards are waiting in the shipping company warehouse to be "re-scheduled". Videotron is using "planete courrier" which is fine, but: No one scheduled the delivery time with us so we can be home for that And no notification that delivery was even attempted! At least let us know! Another thing is, why are we still using these physical SIM cards in North America? why can't we use eSIMs like in Europe or other progressed countries? Anyways, the moving experience could've been much better and smoother. R.
Forfait cellulaire USA maximum 120 jrs
Comment est calculé le 120 jrs maximum aux USA? J’ai passé 2 mois aux USA à l’automne 2024, ensuite je suis revenue au Québec pour 2 mois. Je retourne aux USA à la mi-février 2025 pour 3 mois. Est-ce que le calcul de 120 jrs recommence à zéro au changement d’année civile ou lorsque je reviens au Québec ?User Centre App - iOS
This has been going on for awhile now, but my User Centre App on iOS always logs me out. Seems to me I would always be logging in. When I launch it, it asks for my password. The app used to have FaceId (I think) but I don't see that in the settings anymore. The app doesn't even allow an autofill of my credentials. I must manually click in the password box, click autofill, which brings me to my passwords, search for videotron, copy the password, then back out of passwords back to the User Centre app and then manually paste the password into the app. Gimme a break!Damaged Rented Cell Phone Samsung Z Flip 5
The biggest scam of the century at Videotron, renting Samsung Z flip 5 - screen issues Description of Issue: On January 7, 2026, I returned the rented Samsung Z Flip to Videotron after the rental period of 1 year and 2 weeks. The device is completely broken and unresponsive, based on the well known issue by Samsung. Upon returning the phone, I was informed by Videotron that there is no warranty coverage for the device, and I was directed to contact Samsung directly for repairs and pay from my own pocket 730$ +tax. My rent payment will continue at Videotron another 12 months based on rental contract even if the device is dead and unusable. After reaching out to Samsung, I was informed that the Samsung Z Flip has a well-documented issue with its screen, and the repair costs are excessively high—nearly equivalent to the price of a new phone. This is unacceptable, as the device was rented in good faith and should have been in working condition upon return. Videotron was aware of well-known issues with the Samsung Z Flip 5 model but continued to sell and promote it without adequately informing customers of potential risks. At the end of contract I have to return a functional phone so on any case I will be forced topay 730$ +tax and return back to Videotron. I have been a loyal Videotron customer and chose to rent a phone with the expectation of reliable service and support. This experience has significantly undermined my trust in the rental program. I look forward to your prompt response and a fair resolution to this matter.Unable to access mobility page to pay bill.
Helix side opens up just fine for internet and I am able to pay my bill there. But the site denies me access to mobility. I have two phones. edit: this is the message that i get Blocked access NOTICE Sorry, you cannot view this page. Please make sure that you are subscribed to this service and that your user profile has the required access rights.No Voicemal
Greetings, I will be grateful for any helpful piece of advice on the following problem. I don't know when and how my voicemail stopped working. I can access it by listening for information about the lack of a message. However, callers have no signal and no greeting. Thus, they are not able to record any messages. Should call forwarding be enabled with forwarding to voicemail, its phone number? Thank you in advance. Moto G5 2024
How do I increase the number of rings?
I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all! Wished I'd stayed with Samsung! Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told them it was but they didn't believe me! Anyway, I often can't get to get the call to pick up in time so I want to increase the number of rings or length of time to pick up a call! I can't find the answer anywhere, I'm hoping that someone can help me, thanks, Susan
