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Ukraine contract not respected
Why does videotron not notify ukrainian users when they reach their internet data limit? Why does videotron not respect the law that requires them to disactivate internet data when the surcharge reaches 50$? Why does videotron not respect the contracts they signed with their customers? Why does the law let videotron charge over 8000$ to a user without ever having sent them notices or without having blocked the data? Why do your customers have to fight to get their contracts respected? Why are there so many ukrainian families affected by this?
delaying return of cell phone by a month or so.
Last fall I received a call from the local Videotron outlet stating they had some really great fall savings for me. My last payment had been made on their lease agreement and so I went in and signed up and got a fairly good deal. The Canada USA package at the advertised price and two pixel 10s for $10.00 each. Ok, not a bad deal, but two weeks later they were $0.00 as they always are in December. I need two of them, so that's $20.00 per month, plus taxes, times 24. So my question for now is how can I stretch my contract an additional month to be able to take advantage of the zero dollar phones? Thanks for your help. Bruce.
You have reached the $50 Mobile data overage limit. But that does not count....
Good day, I would like to know why my account has been charged with over 45 gigs for the month of September. Then I get a call from Videotron 1 day before the end of my monthly cycle about it. So I'm getting charged with $1920.40. I have called and called and have gotten only limited help. After trying to get this fix/reduced to the $50.00 fee. I was offered a $900.00 rebate. I will explain that I have 2 phones, one for me and my wife the exact model of phone samA51. They tried to tell me that my router had failed (not Videotron product) and that is why it went to mobile data charges. I said then if this happened then both phones would show mobile charges even a minimal charge if my router was off on both phones. And Since we are under Covid-19 work from home, myself and my wife are constantly connected to the Wi-Fi for both our pc's. There has been no interruption. I asked for this to be sent to me by e-mail. this was refused. I said that I have a right to have it sent to me. On another call I got "you said you would not pay the bill." that is why they are not e-mailing me. I said "I am disputing the charge" that is why I'm on the phone. I said that I still wanted the rebate offered sent to me. they refused. then gave me the send your complaint to satisfaction@videotron.com - I sent one on the 15th of October. No reply yet. I'm sent billing every month. I don't have someone calling from the company telling me how much I owe. I get this by e-mail. I also have the e-mail from 2013. that Videotron has our back when it comes to overage fees. This was mandated by the CRTC which came into effect Dec 2, 2013. SO WHY am I sending an e-mail here if you are not even honoring your mandate which is a MANDATORY Wireless Code of Standards. Hope this actually gets somewhere. you have my e-mail on record please feel free to send me or even call me since you also have that information too. thank you, Paul.
Why is my roadrunner email login failing?
There are many problems that can arise when attempting to roadrunner email login to an rr.com email account. It is essential to first identify the problem to be able to quickly solve it. It is also important to note that rr email problems can arise from a variety of issues. These problems may arise when you have a typo in either the password or rr.com email login username. However, sometimes these problems arise from browser issues, where the browser has old cache files and is also unsupported. It is also possible to have issues when attempting to rr login as a result of issues on the server. Waiting for a short while and attempting to login again can solve the problem. Connectivity issues may also result in these problems. There is also a possibility of experiencing these issues when the browser has disabled cookies or pop-ups. All these issues can also be fixed. By attempting these fixes, rr email login problems can be easily solved.5G+ ?
Bonjour à tous, Nouveau client chez Vidéotron depuis Janvier pour 3 lignes mobilité. Je suis souvent à Montréal et sur la rive sud de Montréal ou apparament la 5G+ est disponible. Toutefois, je n'ai jamais vu l'icone sur mon iPhone (16 Pro Max). Peu importe ou je suis (à l'aéroport de Montréal, Dorval, Anjou, proche du Pont-Champlain, Dix30, Laval etc.) Je vois seulement du 5G. Auparavant, avec Rogers nous avions souvent du 5G+, surtout à Montréal et rive sud. Sommes nous les seuls dans cette situation ? MerciHow do I increase the number of rings or length of time to answer my cell?
I'm new here and need help! I've recently bought my Pixel 8 Phone, unfortunately I've missed the return date as I don't like it at all, should've stuck with Samsung! I've had nothing but problems since day 1, have been on the phone daily with my provider, they were blaming everything but the phone, turns out it was the phone but they didn't believe me! Anyway, I'm having problems answering the phone in the very short period I'm given! So I need to increase the length of time/number of rings to answer my phone! So, I'm hoping that someone could please help me, I'd greatly appreciate it, thanks, Susan
Apple Watch eSIM in Ontario?
I spoke to service. They said I need to be on a helix account in order to activate an Apple Watch with eSIM. Unfortunately helix is not available at my location in Ottawa Ontario. Has anyone figured out how to make this work short of faking an address in Gatineau for their account?Problèmes de performance et de latence avec le Helix Fi (gaming)
Bonjour à tous, Je suis abonné à l'Internet de Vidéotron avec la passerelle Helix Fi et je rencontre des problèmes de performance, notamment en ce qui concerne la latence et les déconnexions intermittentes lorsque je joue en ligne. J'ai déjà redémarré le modem et vérifié les câbles, mais le problème persiste. Est-ce que d'autres utilisateurs de la passerelle Helix Fi ont rencontré des problèmes similaires? Avez-vous trouvé des solutions ou des configurations spécifiques qui ont aidé à améliorer la stabilité de la connexion? Je cherche des conseils sur la façon d'optimiser les paramètres ou des solutions alternatives. [ REDACTED ] Merci d'avance pour votre aide!
