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Damaged Rented Cell Phone Samsung Z Flip 5
The biggest scam of the century at Videotron, renting Samsung Z flip 5 - screen issues Description of Issue: On January 7, 2026, I returned the rented Samsung Z Flip to Videotron after the rental period of 1 year and 2 weeks. The device is completely broken and unresponsive, based on the well known issue by Samsung. Upon returning the phone, I was informed by Videotron that there is no warranty coverage for the device, and I was directed to contact Samsung directly for repairs and pay from my own pocket 730$ +tax. My rent payment will continue at Videotron another 12 months based on rental contract even if the device is dead and unusable. After reaching out to Samsung, I was informed that the Samsung Z Flip has a well-documented issue with its screen, and the repair costs are excessively high—nearly equivalent to the price of a new phone. This is unacceptable, as the device was rented in good faith and should have been in working condition upon return. Videotron was aware of well-known issues with the Samsung Z Flip 5 model but continued to sell and promote it without adequately informing customers of potential risks. At the end of contract I have to return a functional phone so on any case I will be forced topay 730$ +tax and return back to Videotron. I have been a loyal Videotron customer and chose to rent a phone with the expectation of reliable service and support. This experience has significantly undermined my trust in the rental program. I look forward to your prompt response and a fair resolution to this matter.
Unable to access mobility page to pay bill.
Helix side opens up just fine for internet and I am able to pay my bill there. But the site denies me access to mobility. I have two phones. edit: this is the message that i get Blocked access NOTICE Sorry, you cannot view this page. Please make sure that you are subscribed to this service and that your user profile has the required access rights.Canada - International Plan No USA calling??
I am wondering why the Canada-international plan has no USA calling included (Canada to USA) , lately most plans have USA calling included so why should this premium plan not have it, I hope this changes soon. Freedom has USA calling in their roaming plans, so either bring us Freedom or give us USA please.No Voicemal
Greetings, I will be grateful for any helpful piece of advice on the following problem. I don't know when and how my voicemail stopped working. I can access it by listening for information about the lack of a message. However, callers have no signal and no greeting. Thus, they are not able to record any messages. Should call forwarding be enabled with forwarding to voicemail, its phone number? Thank you in advance. Moto G5 2024
How do I increase the number of rings?
I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all! Wished I'd stayed with Samsung! Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told them it was but they didn't believe me! Anyway, I often can't get to get the call to pick up in time so I want to increase the number of rings or length of time to pick up a call! I can't find the answer anywhere, I'm hoping that someone can help me, thanks, SusanHow do I increase the number of rings or length of time to answer my cell?
I'm new here and need help! I've recently bought my Pixel 8 Phone, unfortunately I've missed the return date as I don't like it at all, should've stuck with Samsung! I've had nothing but problems since day 1, have been on the phone daily with my provider, they were blaming everything but the phone, turns out it was the phone but they didn't believe me! Anyway, I'm having problems answering the phone in the very short period I'm given! So I need to increase the length of time/number of rings to answer my phone! So, I'm hoping that someone could please help me, I'd greatly appreciate it, thanks, Susan
Flash Survey: Is night mode your jam?
The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes. This seems to be the new trendy mobile feature: Messenger and even the Android settings menus now offer this option. And you, are you a night mode user, or do you prefer the applications in their original colors? Vincent Quigley Your Community Manager references: https://smartphones.gadgethacks.com/how-to/activate-dark-mode-facebook-messenger-0192439/ https://www.theverge.com/2019/5/7/18531550/google-android-q-dark-theme-mode-apps-io-2019
Canada-International plan - First Impressions
Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed to me by Videotron customer service after several support calls. I've done side-by-side tests with my colleagues on the same major networks (T-Mobile, O2, Vodaphone) who have SIM cards from those providers and they are getting 5G and I'm consistently getting only LTE. I've even done this comparison test inside the cell phone providers stores. To my knowledge, only in France, does Videotron have the agreement for 5G. When I was originally considering the Videotron Canada-International plan, none of the sales literature or fine print discloses this fact. Videotron customer service advised me they are working on getting 5G from the partner networks, but would not provide me a time-line of when it would happen, nor would they agree to pro-actively inform me of the progress.
