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Avatar de davelewis
davelewis
Initiate
10-02-2025

Ottawa Coverage/Data speeds

Hi !

I switch to Videotron a number of years ago (2018 to be exact).  I have been mostly content with the service I've gotten in Ottawa, with the exception of the South/West end.  The service there (Barrhaven for example) has been patchy at best.   Often I find that even though I have full signal according to the phone, I will drop calls, and/or data is so slow it's almost non existent, or I won't get much of any signal, it' comes and goes.  At the time I switched, I decided to make the move because the pricing was much better than Rogers, so my feeling was even if I got the same service, at least it would be cheaper lol. 

I somewhat expected this back in 2018 since at that point Rogers was having the same issues.  I had many arguments with Rogers before I left, and their excuse was that it was some sort of interference from the Airport. Telus and Bell do not have the same issue.

Fast forward to 2025, things don't seem to have changed much.  I'm sort of wondering if anyone else has the same experience.  Have you tried to complain ?   Other areas in Ottawa seem to be better, especially downtown.  It doesn't seem to matter if I'm on a direct Videotron tower, or a Partner tower (usually Rogers), the service is the same.   

I'm not asking for 400mbps speed, but something more than 2 or 3mbps down and 1mbps up would be nice :)

 

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  • Avatar de rosy876
    rosy876
    Initiate
    10-02-2025

    Hello,

    I'm sorry to hear about the persistent connectivity issues you've been experiencing with Videotron in the Barrhaven area of Ottawa. Your description of dropped calls and slow data speeds, despite a full signal, aligns with reports from other users in the region. Notably, a discussion on Videotron's community forum from October 2023 highlights similar concerns about poor coverage in the south end of the city, particularly around Barrhaven.  

  • Avatar de davelewis
    davelewis
    Initiate
    17-02-2025

    Thanks for the reply,  It's what I sort of figured, I was kind of hoping for a golden nugget, from someone saying that they had confirmation from Videotron and they were working on a fix, since it's obviously been there for quite a while.  

    I'll probably try and reach out to them directly and see what they say. I'm not going to hold my breath though.  All Telco's seem to be the same, but I can always hope. 

    With the exception of this issue in general I'm happy with the service and the price point.   If it wasn't the corner of the city where I lived and spent a good chunk of my time, I probably wouldn't even notice it. 

    • Avatar de PatrickM
      PatrickM
      Moderator - Solution Expert
      21-02-2025

      Hello davelewis ! Unfortunately we do not have access to the network status here but indeed, your best option would be to contact technical support so that they can verify this further with you and take note of the details of this situation (and the precise locations) where you note these issues in order to escalate the situation to a higher level. Of course, this does not necessarily guarantee an immediate resolution but the fact is that the more cases the network team receives from a specific sector, the more it helps!