Discussion de forum
Videotron Giga Speeds
Can those with the Videotron GIGA plan confirm what the FASTEST SPEED is that they've achieved (whether on a single device, or across multiple devices)? I've had techs come to 'fix' the speeds several times now -- the last time, I was told that it was likely a firmware issue with the Videotron modem, and that while the line can go the full 1gbps (930mbps in reality), the modem can't seem to deliver more than ~500mbps max. They told me they would contact me when there was a fix, but it's been several weeks now and I haven't heard anything, so not sure what to believe at this point.
it looks like that +/- 940mbits is the maximum download speed...
here's a speedtest done on videotron posted elsewhere :
https://www.speedtest.net/result/d/82575551
To get the full speed, you need a somewhat powerfull router. Not sure if videotron's router is considered "powerfull".
Also, you need to be either hardwared or wifi connected speed of at least 1300mbits (only 3 or 4 antennas device on AC can offer that kind of speed if you are right next to the router).
On my 400/50 plan, I only able to get the full speed on my apple tv and mac mini (wifi AC) and sometime on my iPhone XS max and iPad 6th gen.
My "old" MacBook pro and my wife's asus laptop are maxing out at +/- 250mbps download speed on wifi.
It's the wireless card that is limited in this case.
Speedtest.net servers are often not keeping up with the full gigabit speed...
Bell Canada, Bell Mobility, Telus, fibrenoire and connect it networks are often the servers that give me the best results.
that said, gigabit internet for a single device is not that useful...
it's useful when you have multiple devices that are using the connection at the same time.
it looks like that +/- 940mbits is the maximum download speed...
here's a speedtest done on videotron posted elsewhere :
https://www.speedtest.net/result/d/82575551
To get the full speed, you need a somewhat powerfull router. Not sure if videotron's router is considered "powerfull".
Also, you need to be either hardwared or wifi connected speed of at least 1300mbits (only 3 or 4 antennas device on AC can offer that kind of speed if you are right next to the router).
On my 400/50 plan, I only able to get the full speed on my apple tv and mac mini (wifi AC) and sometime on my iPhone XS max and iPad 6th gen.
My "old" MacBook pro and my wife's asus laptop are maxing out at +/- 250mbps download speed on wifi.
It's the wireless card that is limited in this case.
Speedtest.net servers are often not keeping up with the full gigabit speed...
Bell Canada, Bell Mobility, Telus, fibrenoire and connect it networks are often the servers that give me the best results.
that said, gigabit internet for a single device is not that useful...
it's useful when you have multiple devices that are using the connection at the same time.
Thanks! I was looking for proof that someone had actually achieved the ~940mbps that at least one tech had claimed to have seen (while the other techs who visited told me that this speed was impossible to see, and was achievable only across multiple devices, not across any single one -- which I found hard to believe, since Videotron likely then wouldn't market this connection the way they do). That said, even across multiple devices, I can't seem to hit more than 550-600mbps max (and even that much is a stretch).
I do not use the Videotron router (but have tried it -- and it fails to achieve the giga speeds as well). I have a Ubiquity/Unifi set up at home (so definitely considered 'powerful' -- USG for the traffic, mesh for Wifi), and own many devices on my home network that are more than capable of achieving the full 1Gbps (between recent Macbooks, recent iPhone X/XS, Apple TV, etc) However, my tests have primilary been done hard wired directly (through a CAT6e cable) to a PC with a full, dedicated 1Gbps Ethernet port, and even still, I can't consistently get even 500mbps, much less ~1Gbps. I am therefore looking for someone on here who can tell me exactly what they had to do in order to get the full 1Gbps (or 940-950mbps, whatever the case may be), so that I can try to replicate before I call up Videotron and have them send yet another (this would be the 4th) technician to come and investigate my speed issues.
As far as the usefulness of the 1Gbps connection, I actually do large nightly backups to the Cloud and back across multiple devices, and don't like waking up to the backup not being complete - that's why I paid to upgrade from my 200mbps to giga connection in the first place :) Not happy that I'm getting less than half the advertised speeds, but pay for the full connection.
you may have more luck on the French side of the community...
SamusAran may be able to help also (he's on gigabit since december apparently).
also here on dslreports :
https://www.dslreports.com/forum/r31872513-Internet-Anyone-on-Giga
same issue here getting max 600mb speed , i tried every trick and combination possible from cat6a cable to directly connecting my pc to the cable modem , or using my mikrotik router , i have a 3011 wierd model ,to using fibre optic cable throug sfp directly to the pc or even through sfp fromthe router to the server grade switch again with fibre optic connections leading to a more than 6 terminal working on this connection with fibre optic and the max speed was always 600mb to 650 mb max , any suggestion????
What are you using to test your Internet speed ? If you're using a browser, make sure you're using the official Videotron speed test site https://testvitesse.videotron.ca/index-en.html
Also, the browser you use can make a difference and any Antivirus / firewall program will also affect the result. I did a few tests on my computer and I found out Firefox is usually less affected by my antivirus program than Chrome or Edge.
Where are you located? Going to take a wild stab and guess Southshore of Montreal? I've heard of 3 people in the Southshore with the exact same issue so far
Also, what modem do you have?
