Videotron is blocking our webapp URL

That’s understandably frustrating, especially after placing an order based on the availability they showed you. If both the website and staff are giving different inventory information, there should at least be a clear explanation of what “in stock” actually means and when the orders are expected to ship. Hopefully they can sort out the inventory mismatch and give you a definite update soon.

Hello,

They are residential clients, have them contact Videotron Technical Support or temporarily disable Advanced Security via the Helix Fi app as a workaround while you resolve it.