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Can I manually change DNS configuration on Helix?
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. Will Videotron provide users with this ability, or will in be forced to find an ISP that allows this? Kindest regards, TheMacAllynhelix force us to use an app and posses an smart phone be connected to internet to configure router
I don't want to be forced to use the app. I don't want to be forced to possess an smart phone. I want to regain full control over what I own offline, locally from my computer. that used to be the case and you remotly updated my device to block me and force me to use a app that need an internet connection. Please give us a way to fully control our device locally wihtout internet or you are facing legal issue we will collectivly pursue you.
Helix and Google WiFi Mesh network - it works
Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wifi modem router using the app 2. Connect your Main Google wifi point to the Helix router ethernet with the red line marking 3. Restart the helix modem and then restart the Google wifi main point 4. Both HELIX and your Google wifi networks will now work at the same time which means you do not need to migrate all of your devices to a new network 5. Bridge Mode to ONLY have your google wifi network (and close the Helix wifi signal and simply use as a cable modem). I tried this and for some reason internet speeds on the google network were substantially slower than if I left it in normal mode. So after experimenting I now leave the HELIX with BRIDGE MODE DISABLED – so you will have a choice of either Helix or Google Network for Wifi. 6. YOU CAN connect your TV Helix devices to the Google Network. I have one TV connected to the Google wifi network and one to Helix wifi - and both work perfectly. Hope this helps others.
Helix login
Foe several weeks I've been unable to login to my helix account. Different browsers, clear cache, mobile site, etc....nothing works. I can access my customer center for my mobile account, though. This message appears everytime. "Unexpected error when handling authentication request to identity provider."
Really bad ping to Mihoyo Game servers
My ping to Mihoyo (Genshin Impact, Honkai: Star Rail, Zenless Zone Zero) servers went from 30ms to 120-150ms since 1 month ago. My friends who are with another provider have no problems. I already restarted the modem/router and it did not fix the problem. Using a VPN fix the routing issue but this is not a solution. From what I've seen from other Videotron users, I am not the only one with the same problem. I messaged support on Twitter and they said not our problem and closed the ticket. If the problem is not on their side then why does the other ISP have no issues. This had been going on for a month!
IP already reserve for a different device
I have a device that require to always have the same IP, as such I did a reservation but I ended up reserving the IP for the wrong device by mistake. I removed the other device reserved IP and putting it back in DHCP mode but now I can't assign the reserve IP to my device as it keep saying that this IP is already reserved for another device. I have a lease time of 8 hours and it's been over 48h since the mistake. I can't find anywhere else to release this reserved IP.
Is Helix TV available when in Bridge Mode?
Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV? It sounds like if i want to use my own router, i need to switch the Helix Router to 'Bridge Mode' correct? But if i do, will that disable my ability to watch helix TV? thanks in advancePort forwarding using ip adress - Helix Fi
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a port forwarding rule my server doesnt show in the possible devices to forward to. I, very annoyingly, cant just enter the ip adress to port forward to. Is there a workaround to this badly designed system? Or is there a way to use an ip adress when setting up port forwarding? Edit: The server doesnt use an IPv6 adress. I can ping the gateway from the server without any packet lossNew Helix Customer
Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home mini Blink cameras Sonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order to configure the wifi and then it fails every time. Any help would be appreciated!
Forwarding ports in Helix Fi app not actually forwarding them
Hello, I've used my Helix Fi app to forward ports. For some reason, some ports do open and others don't. I.e. on the same device, I have 9443 open (and showing as such on various online tools) but then 443, 80, 82 and 8221 are marked as open by Helix Fi, but the same online tools are showing them as closed. Any reason why? I've looked online and haven't seen a mention of Vidéotron blocking those specific ports. Thank youCannot port forward using helix app
Each time I attempt to add a port forward it gives me this: We're having some trouble No matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? Edit: I was somehow able to add a port forwards but the port still isn't open even if it says otherwise in the app And if i try to add any other port it gives the same error message
Port Fowarding via Helix FI App
So I followed this... https://www.videotron.com/en/support/applications/mobile/helix-fi/port-forwarding but I have "No Associated Device" listed in port forwarding and "delete this port forward" button does not work. I tried waiting 5 minutes. https://imgur.com/a/U0y8csM If I completely reset my router are all port-forwards removed? I greatly enjoy this service but I can't be stuck with a configuration I setup 5 years ago. I need to be able to change this configuration. Thank you for your time and assistance.
