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Microsoft January 2026 updates cause problems for Classic Outlook email clients
Hello Can anyone tell me if this previous thread/topic is still being discussed. I can't seem to access it. Getting access denied. Either it's gone or for some reason I don't have the permission to view it. I am dealing with this issue currently where my two email accounts seem to timeout and I get an error synchroniztion message on my PC and laptop though at times it goes through. If you hit send & receive repeatedly you will get some success. What is the latest on this? Thank you.carmax1712-05-2026Squire279Vues1like6CommentairesHelix not handing out IP addresses (DHCP issue)
Since Friday, our Helix is not handing out IP addresses anymore (over DHCP). Restarting the Helix did not help. As a workaround, we have manually configured the IPv4 address, subnet mask, gateway IP, and DNS IPs on our laptops (Windows and Linux). This works for now. Anybody else have this problem? Would be nice to get it fixed.Résolukrzys11-05-2026Officer4,4 kVues0like4CommentairesVideotron sent my file to collections. I have never missed a payment/bill in my life!
I received a letter yesterday from a collection’s agency called GCQ that I owe Videotron 129 dollars and haven't made a payment since Nov 2020. This is entirely absurd and unacceptable. Videotron never sent me any bill or a notice and directly sent my file to collections. Who does that?! At least send me a notice first! After talking to two reps and spending an hour of my workday trying to explain the situation to them, they told me that this happened due to a system error on their part when I converted my regular account to HELIX. Apparently, they forgot to update the add-ons and make adjustments and I actually don't owe them anything. They got in touch with the collections company and have closed my file. But, if this affects my credit negatively in any way, I will take a legal action against the company. Furthermore, receiving a collections letter is insulting and unacceptable where I come from. I have never missed a bill payment in my life and have a good credit history. This is harassment! I demand a written apology and compensation for wasting my time and causing stress.akhan08-05-2026Initiate5,7 kVues0like6Commentaireshelix force us to use an app and posses an smart phone be connected to internet to configure router
I don't want to be forced to use the app. I don't want to be forced to possess an smart phone. I want to regain full control over what I own offline, locally from my computer. that used to be the case and you remotly updated my device to block me and force me to use a app that need an internet connection. Please give us a way to fully control our device locally wihtout internet or you are facing legal issue we will collectivly pursue you.Astro07-05-2026Initiate567Vues0like3CommentairesJusqu'a 30ms + de jitter
Depuis 2 jours, jai des spikes incroyable de lag. Je suis branché ethernet, jai power cycle de multiples fois. Des fluctuations de 16ms à 700ms +. C'est débilitant dans certains jeux, voir impossible de jouer convenablement. Pour mes tests j'utilise speed.cloudflare.com Non, je n'ai pas de download actif, je suis le seul device connecté et je n'ai pas de logicial en background qui gruge ma bandwith. Vous avez des recommendations? https://speed.cloudflare.comPlouc02-05-2026Initiate82Vues0like4Commentairesforce google safe search
is there a way to force google safe search forcesafesearch.google.com on the Helix router?jmedrano02-05-2026Initiate439Vues0like2CommentairesHelix networks
I am trying to connect all my smart bulbs & plugs & sonos, I was told that I can separate my networks for 2.4 & 5ghz, but HOW???RésoluLukeWarm6330-04-2026Initiate2,5 kVues0like3CommentairesVideotron cause Disconnect in League of Legends only?
Has anyone been disconnecting randomly while playing League of Legends? I sometimes disconnect for like 5-10s randomly and it happens only in LoL? I asked my friends who are with Videotron and they seem to experience the same issue too?Mokaccino32117-03-2026Initiate980Vues5likes16CommentairesBEWARE ! weird issue with payement arragments
BEWARE !!!!!!!!!!!!!!!!!!!!!!!! Hi there ! We had a mobility service with videotron which not cover our needs, so we make request to fix their quality of these services but were unable to fix them and propose us to stop using their services with very very bad manner . and not only this, they transfer the rest of the balance of the mobile handsets to our internet connection The amount is $7000 + , We call them and we asking them to pay according to our terms until we have money to pay all dept in some blessing time frame 6 month to a year They refuse to accept payment schedule for 6 months or to a year and they warning us if we don't pay per month for 3 months or 4 months the amount they will cut their services ( too stupid thing to do ) However we accept to pay all this amount after 4 months with a check in total amount as good willing , another time they refuse , This was our fifth attempt to find a way to pay our company dept without any good willing for their side If they service disruption to internet connection ( we still have 2 years contract ) they forcing us to go to court for millions and millions amount of damages, we have contract that worth 100 million dollards if they making 6 month patient with win win for all . If they refuse and close the acount we gonna loose that contracts and not be able to pay them at all , actually i will ask to the court videotron to cover all the value of the contracts. At this time our company is good standing thank youRésoluxynarianos23-02-2026Initiate5,6 kVues0like3CommentairesBest Ways to Diversify Internet Income in 2025?
Hey everyone, I’ve been reading a lot about alternative income streams lately, especially ones that aren’t solely dependent on traditional jobs or 9-5 gigs. With the way internet services are evolving and remote work becoming more common, I’m curious how some of you are leveraging your online presence or tech skills to earn a bit extra. Are people still seeing good results with affiliate marketing or dropshipping? What about digital investments or online consulting? I know some of these options rely heavily on having stable internet, so I’d love to hear how you're balancing that with your home setup. Also, are there any platforms or strategies you’ve found to be surprisingly effective in Canada lately? Looking forward to your thoughts!dominicgray1923-02-2026Initiate211Vues0like5CommentairesHelix Gateway configuration questions
I just got the helix installed today and I'd like to start with I find it madness there is so little documentation on this product...even when calling support I was told they would not be able to help me as they have not been provided any other information beyond what is already available online which is very limited...regardless. 1) I'd like to know if static routes can be created on the helix as from the web interface it doesn't seem possible. 2) I understand you do not troubleshoot 3rd party devices which is understandable and I wouldn't expect you to, but I have my own router connected to the Helix and when put in bridged mode (the helix) my router does not receive a public ip address, checking the logs of my device I see the DHCP request going out on the interface connected to the helix but no response from the Helix. I guess my question is does anything need to be done to the Helix besides being put in bridge mode or am I missing something? I understand bridge mode turns the Helix into a modem so my understanding is that my own router should be receiving the public IP that the helix would get when acting as the router. With my old Videotron modem there was no issue receiving a public IP address from the modem on my router. Hoping someone can inform me what I'm doing wrong as I had no issue before using my own router with my old modem until the Helix was added into the mix.chrisk8823-02-2026Initiate8 kVues1like5CommentairesGame slow down on Helix Fi - solution.
When playing Call of Duty with a new Helix Fi modem. Things would work but after about half an hour, the game would start lagging until finally it was unplayable - this is still the case as I tested this again yesterday and the problem persists. I could not find any way to set uplink QOS on the Helix Fi so finally I put it in Bridge Mode and connected my own Netgear R6400 router. This worked very well and I do not actually have to set any uplink QOS. My question is why there is there no discussion about gaming issues with the Helix Fi modem/router here on the forum. I could not find any solution or even discussion. I've only found Redit discussions that did not offer solutions. I'm curious why this is not a bigger issue. Are other Helix users gaming - in particular COD - without issues?Résolugreg18-02-2026Initiate777Vues0like3CommentairesSynology NAS crashes my Helix gateway
I'm hoping that someone can help me find a solution to my problem. A little context: I've been with Vidéotron for over 20 years, prior to moving to their Helix service I had their legacy Hybrid Fibre Internet and never had a problem. I was using my own routers and everything was working well. When the technician installed my Helix gateway I asked him to set it up in bridge mode since I wanted to keep using my routers. After the installation everything seemed to be fine for a couple of days; then the problems started. The internet would go down so I'd check the gateway to find that the light was red. I would unplug it, plug it back in and the internet connection would come back. This lasted another few days and it would go down again. Some days I would have to reset it 4-5 times. I called customer support and they told me the problem was on my end since the gateway was in bridge mode. I explained that my setup had not changed, save for the new gateway, and I had no issues with the previous modem. They explained that it was different since Helix combines the modem and the router and offered no real help. After several months of dealing with this very annoying inconvenience I decided to reset the Helix gateway to it's factory settings and only use that for my home network. After setting up everything the issue started happening again. This time I knew that it wasn't because of my routers so I started eliminating other devices. I determined that the problem was caused by my Synology NAS. This is actually a "faux" Synology NAS, meaning that I'm using open source software called Xpenology to run the Synology DSM software on a regular computer. So, whenever I plug my NAS into the network it crashes the Helix gateway. Sometimes it's almost immediate whereas some other times it can stay up for an hour or so. I've played around with different settings on the NAS and turned off most of the services but that didn't resolve the issue. What I tried today and what seems to be working so far, is leaving the gateway field blank in the NAS network settings so that I can still access it locally but it can't reach out to the internet. I apologize for the very long post and if you've made it this far I want to thank you for reading this. Does anyone have any suggestions? PS. I hooked up my NAS to my dad's Helix gateway and it ran fine for about 10-15 minutes. I realize now that I should have left it connected for at least a few hours.electro90719-01-2026Initiate103Vues0like2Commentaires
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