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Looking to move to Helix but want to keep using our own router
Hi! I've seen some similar discussions as this one but that are a bit older. Also, first time posting:) We are looking to move to Helix and we would have one terminal to be used with our TV, which is not a smart tv:) However, for the wifi, I want to keep our own router. What options do we have? I read some info on videotron.com about enabling bridge mode on the gateway but this disables wifi. At the same time, I'm assuming that the tv terminal can only work with the gateway. Does this mean that the only option would be to connect the tv terminal with a network cable? Or is there another option. I would like to keep things as is with our own router. Found some info on the internet about issues with double NAT and having to remove DHCP from your own router, which is not an option:) Thank you very much!Automation Isn’t Impossible—Even on Platforms Like Salesforce
Hello, EZPassMA I recently spoke with a company evaluating QA solutions for their Salesforce-based SaaS product. When I mentioned automation, they replied with something I’ve heard many times before: “We’re avoiding automation because Salesforce uses dynamic IDs—so it’s basically impossible.” That statement really resonated with me, because I’ve seen the opposite firsthand. Salesforce automation isn’t effortless, but it’s far from unachievable. I’ve managed a long-term Salesforce automation initiative using TestComplete, and while it definitely required a thoughtful approach, a solid framework made the entire process stable and repeatable. Salesforce isn’t unique in this regard. Many large, customizable SaaS platforms get labeled as “too complex” to automate—whether due to shifting DOM structures, dynamic attributes, evolving UIs, or deeply layered components. These challenges can make automation feel overwhelming if you approach it with simple record-and-playback tools or without the right strategy. But with the right patterns—robust locators, smart abstraction, component-based frameworks, and proactive maintenance—even the most complicated cloud platforms can be automated reliably. Not easy, but absolutely possible.
Is Telephony Moving Fully Online?
With fiber internet and new tools like chatgpt online, the way we communicate is changing fast. Many people now prefer Wi-Fi calling or app-based solutions instead of traditional phone lines. Do you think internet telephony will soon replace classic services completely?
Scam Invoicing practice
Videotron uses a scam invoicing practice. For the past several months I have been renegotiating my package with the customer satisfaction department. I negotiated a FIXED price for 6 months but when I received my new invoice it was $30 higher than my negotiated price. The new customer sat rep I talked to kept saying that this is your current price. I had enough of the B.S. I was being given and asked to talk to his manager. After putting me on hold for 15 minutes the Rep offered me a One Time credit of $90 (which was 15$ x6 months). I told him that wasn't enough since it's only have of what I was promised. My previous months billing actually shows the correct amount. The rep tried to make me believe that the previous month invoice was incorrect and said that an amount was added to the new invoice, BTW that' s against the law. They also refused to send me any email confirming what the 90$ discount is for and why. ( they are trying to protect their asses after finding out their trying to screw me.) They also refused to send me my negotiated contract info. which is also against the law. Guess I have to contact the Consumer Protection Board and put in a formal complaint.
Is bridge mode really passthru?
I just switched from regular modem from videotron to Helix. I have put helix in bridge mode. Since then, I am not able to connect to my FTP server at home. When connecting the helix portal via the web interface, nothing is related to firewall. And since I am in bridge mode, I cannot use the Helix app. So Is there anything I am missing?How do you keep your precious voicemail messages?
If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your precious messages, there are solutions. I used a microphone connected to my computer and the Audacity app. I played the saved messages from my phone near the microphone to record them, then converted them into MP3 files that are now safe in my computer and its automatic backups. You can also do the same thing using two cell phones and an audio recording app, such as Smart Recorder or Recforge 2 on Android and Recorder Plus or Audioshare on iOS. Don’t dawdle too much and make these backups early this year to make sure you keep important messages from your loved ones! As for yourself, have you found another solution to keep your important voicemail messages?Customizing VoIP Telephony – Do You Use Personal Ringtones?
Hi everyone, With more people switching to VoIP and internet-based telephony, I’m curious how much customization you do with your service. For example, do you use personalized ringtones (klingeltone) for different contacts or situations, or do you stick with the standard tones provided by default? It seems like such a small feature, but in practice, having custom sounds can make internet telephony feel more personal and even more efficient. I’d love to hear how others here approach this—do you think it’s just a fun extra, or actually an important part of the user experience?Error when sending attached scam email
Hi, everytimes I want to report a scaming email to any scam email address, I send it as an attachment but then I get this error popup all the times. What is this error? Why am I getting this? How can I fix this? Or how can I report scam email to Videotron and to anywhere else (ex: spam@fightspam.gc.ca)? P.S. : I am using Thunderbird 128.13.0esr (64-bit) email tool under Ubuntu 24.04
How to avoid service interruption when switching to Videotron
I'm currently using another company for my internet service. They are a reseller of the Videotron cable internet service. I would like to know if I need to cancel my service with the other company before signing up with Videotron or will Videotron automatically cancel the other service? I work from home so can't afford to have any interruption in service.
Helix pod vs other brand access-point
Hello, I have Helix internet with 2 helix pods already, set up to run as access points. (Gateway -> switch -> wired connection to pods) I know the support for this configuration is iffy, and I've had issues in the past, but now seems to be working fine. My question is: I would like to add another pod to act as access point - would it be preferable to try my luck with another helix pod or use another brand access-point? If I use another brand , like ubiquiti, would it act in the same way as the helix pods? Ie. same SSID network name and the devices will automatically switch to the strongest network? I would ideally like one with 2 ports, like the helix, otherwise I'll need to buy a small switch as well. Any recommendations for access point if not going with helix? My hesitation with the helix pods is simply due to price, and the fact that previously, had a lot of trouble getting it to work in this way (however, the other 2 helix pods I have are currently working correctly as access points). Thanks!Improving VoIP Stability While Traveling – Stag VPN Experience
<p>Hey everyone,</p> <p> I wanted to share a quick tip for those who rely on VoIP or internet calling services while traveling or working remotely. I've been using <strong>Stag VPN</strong> recently to stabilize my internet connection during calls, especially over public or shared networks. </p> <p> Before using it, I often had call drops or jitter issues with my internet telephony setup. But with Stag VPN, the connection feels more stable and secure. It routes traffic efficiently and helps avoid ISP throttling or region-based disruptions. </p> <p> Anyone else here tried using a VPN for internet calling? Would love to hear your experience or other recommendations! </p> <p><strong>Tags:</strong> <em>#VoIP</em>, <em>#VPN</em>, <em>#StagVPN</em>, <em>#InternetCalling</em>, <em>#RemoteWork</em></p>Kids can bypass helix wifi lockout by forgetting then reconnecting to network.
Hello, I’m having an issue where if I pause internet to a particular child’s device (iOS, PC, etc), they have figured out a way to simply sign on again as a new device. In assuming it’s by forgetting the wifi network then reconnecting. Is there a way I can prevent this from happening? What is the point of having this feature if it can be so easily bypassed?
