Internet Videotron, Proposition menteuse
Nous avons récemment fait la transition de l’internet 150Mb/s de Sogetel vers l’offre 500Mb/s de Videotron. Il faut dire que je ne savais pas que c’était encore sur la technologie « cable » et non fibre optique comme Sogetel. non seulement ça a pris deux techniciens pour réussir à obtenir une connexion plus stable et qui atteint 450Mb/s mais en plus le « jitter » est horrible. personne ne peut jouer à CS:GO ou frag punk tellement il y a du flapping. Après 3 semaines j’ai dû reconnecter mon ancien routeur parce que leur routeur Helix surchauffe et ne pouvait pas offrir la stabilité et la flexibilité de mon routeur Asus RT-AX86S. Vraiment décevant. Pas étonnant qu’ils donnent le routeur sans frais!! est-ce que je devrais intenter des poursuites pour proposition frauduleuse afin de récupérer une partie de ce qu’on a payé mensuellement? je voudrais retourner sur Sogetel mais évidement, la facture augmente. Tout ce trouble et cet argent gaspillé à cause de Videotron.
Not getting the upload speed I’m supposed to have
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be able to get 50 mbps like 2 months ago that was the last time I played my PS5 until now idk I tried resetting my router but it did not work is my modem broken please help thanks
Videotron started DOCSIS 3.1 deployment 4 years ago. When can we expect faster upload?
DOCSIS 3.1 deployment started in 2016, and by now, every new installation should have a DOCSIS 3.1 capable modem, whether it's a Helix plan or not. DOCSIS 3.1 also supports upload speeds up to 1 Gbps. Given all this, when can we expect to actually see these sorts of speeds with Videotron? Right now, no matter how much you pay or how badly it's needed, you are not able to get more than 50 mbps upload. This is probably fine for a good portion of people, but given the pandemic, it's absolutely not fine for many software developers and content creators who are now forced to work from home. Uploads that would take only a few minutes in the office now take upwards of half an hour, completely gutting my productivity through something completely out of my control. This is especially embarassing when other ISPs are offering symmetric gigabit speeds, while videotron can't even offer gigabit in a single direction. You have the infrastructure in place, the technology already exists, when can we start expecting more modern speeds?
When is videotron going to offer faster upload?
Videotron's best plans right now are capped at 50 mbps upload. Previously, this was somewhat annoying, but I could manage with it. Given the current status of COVID-19, and being forced to work from home, it is becoming almost unbearable. In my work, I often have to upload large files from my computer to the internet. Given videotron's limits, this cuts into my productivity greatly, and there is absolutely nothing I can do about it. It's honestly embarassing that the upload speeds are this slow in 2020, when companies like Telus and Bell are rolling out symetric 1gbps connections. I've tried talking to business deparments, residential, everything - they're all capped at 50 mbps up. So, I'd like to know if there is anyone at videotron looking into this, or if offering faster upload is even on their radarI AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON
I AM A VIDETRON USER FOR ALMOST TWO YEARS NOW, SINCE I HAD MY SERVICES THEY HAVE CHANGED MY ROUTER TWICE BECAUSE IT FAILED BEFORE AND IT WAS REPLACED, AND AGAIN IT FAILED, THEY FIXED IT. SO I DECIDED TO BUY MYSELF A MODEM THAT ALLOWS TO HAVE FAST AND MORE CONVENIENT FOR THE SPEED I WAS GETTING THAN WHAT I WAS PAYING FOR, INSTEAD OF 120MB I WAS ONLY GETTING 60MB, SO I WAS LIKE MAYBE I SHOULD BUY MYSELF A HITRON 4582 WHICH WILL REPLACE THE ARRIS TM822 THEY GAVE ME, AND THEY REFUSED TO ALLOW E TO USE IT, TELLING ME I HAVE TO USE THEIR MODEM, AND ACCORDING TO FCC COMPLAINTS WE SHOULD BE ALLOWED TO USE OUR MODEM UNLESS THEY CAN PROVE IT WILL HARM MY SERVICES OR THEIR NETWORK PROVIDED, HENCE THEY REFUSED, I PLACED A COMPLAIN HOPEFULLY THIS GET RESOLVED BECAUSE I AM NOT READY TO PAY EXTRA FOR SERVICE THAT WILL NOT WORK. SO VIDEOTRON EXPLAIN THIS TO ME OR SHOW ME A POLICY OR AN AGREEMENT THAT PROVES THAT I WILL BE VIOLATING ANY OF USER AGREEMENT OR ANY TERMS OF SERVICE, I AM NOT HAPPY AND I NEED PEOPLE TO KNOW ABOUT THIS.