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Possible to change residential internet plan in Customer Centre?
I want to upgrade my internet plan. Is this possible through the Customer Centre interface? Or do I have to talk to Customer Support?
Hello draven714,
Indeed, for this type of modification, you will need to contact customer service either by phone or by chat : http://www.videotron.com/residential/contact-us
They will let you know about the detail of the plan, pricing and impact on your next invoice. Note that changing the internet plan may need a new modem, thus a technician might be necessary for the change, it is why the customer service handles it.
Thank you!
You have to talk to customer support.
Hello draven714,
Indeed, for this type of modification, you will need to contact customer service either by phone or by chat : http://www.videotron.com/residential/contact-us
They will let you know about the detail of the plan, pricing and impact on your next invoice. Note that changing the internet plan may need a new modem, thus a technician might be necessary for the change, it is why the customer service handles it.
Thank you!
