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Forwarding ports in Helix Fi app not actually forwarding them
Hello, I've used my Helix Fi app to forward ports. For some reason, some ports do open and others don't. I.e. on the same device, I have 9443 open (and showing as such on various online tools) but then 443, 80, 82 and 8221 are marked as open by Helix Fi, but the same online tools are showing them as closed. Any reason why? I've looked online and haven't seen a mention of Vidéotron blocking those specific ports. Thank you
How to avoid service interruption when switching to Videotron
I'm currently using another company for my internet service. They are a reseller of the Videotron cable internet service. I would like to know if I need to cancel my service with the other company before signing up with Videotron or will Videotron automatically cancel the other service? I work from home so can't afford to have any interruption in service.
Customer Service
Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consideration. They truly do not know how to resolve an issue. Spoiler: This issue all started because I wanted to increase my services with them! No request for credits, no discounts. Just wanted to increase my services. Hope the media will pick up my story!!I found this in the logs of my helix router
so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attempted it happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory reset the router EACH TIME i have to do it.
Email processing
Hi i m new to videotron..but my cousin uses it... Now our confussion.... We have sent her emails...3 of us at different times. And. My cousin has used GEEK SQUAD.... And still same problem. That being. Is wesent her the. Initial email...she has replyed to us..but when we send her another email. We get mail could not be delivered????? Not understanding why this is happening..can anyone help??!!! Tia
Outage
Poor communication from Videotron on when internet service will be restored. Statements like working on it, and may get to you, or even we are busy with calls just sucks. No platitude please, just real hard facts about when service will be restored in Rockland, Ontario. Forced to use data on phone to continue doing my work is going to cost me lots of money. When will the INTERNET BE AVAILABLE in Rockland, Ontario. Specific known facts please
Helix Event Logs won't load
Hi, I wish to consult the logs on my Helix router. UnderTroubleshooting > Logs, I can download System Logs and Firewall Logs, for up to 90 days, and these load and can be downloaded no problem. But when I try to call up Event Logs, after giving the usual "This action may take more than one minute" message (and I accept), it says "Operation in Progress"... "This may take several seconds". And it spins, and spins, and spins, and nothing more happens. Finally, I get the message "Alert -Something went wrong, please try again". I've tried it in Edge, I've tried it in Chrome, I've dumped all my cookies, I've tried in "Guest Mode", but nothing works. Has anyone experienced this? Is there some other way to get logs? (A CLI interface would be awesome...) Thanks for any and all help, hints, or feedback!Can't access bing.com
Sorry for the double post (can't access bing.com - La Communauté Vidéotron - 43877 (videotron.com)). I wanted to add to the topic but didn't figure out how to do it. I wanted to add that when bing.com can't be accessed on videotron, ping stops at e86303.dscx.akamaidge.net. That is, the dns returns this as the address of bing.com, whereas when bing is accessible it simply returns one of its IP addresses. Please note again, that all works fine when using telus as the service provider.cannot access bing.com
Very peculiar problem. 90% of the time I cannot access bing.com via videotron's internet. Happens on all devices. If I switch my cell phone to use it's telus network instead of my wi-fi, all works fine. The funny thing is that sometimes I can access bing.com using edge when at the same time I cannot access it using chrome (when on wifi) at other times it only works the other way around. Short time after that, I can't access it anywhere. And then it starts working again. Again, this strange behavior is on all my devices, including my cell phone when running on videotron's wifi
