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Optimizing Wi-Fi Performance with Helix Fi Gateway in a Multi-Story Home.
Bonjour à tous, I'm looking for some advice and shared experiences from the Videotron community regarding Wi-Fi performance, especially for those using the Helix Fi gateway (modem/router combo) in a multi-story home or a larger living space. We recently upgraded to Helix Internet and are using the Helix Fi gateway, but I'm finding that the Wi-Fi coverage and stability can be inconsistent, particularly on different floors and in areas further from the gateway. We experience slow speeds, buffering, and sometimes even drops in connection for devices not in the immediate vicinity of the main router. I'd like to optimize our setup to get the best possible Wi-Fi performance throughout our home. Specifically, I have a few questions: Ideal Gateway Placement: For those with multi-story homes, where have you found the Helix Fi gateway to perform best? Is a central location on the main floor generally sufficient, or have you had better luck placing it higher up (e.g., on the second floor)? Are there any specific tips or common pitfalls to avoid regarding placement (e.g., away from certain appliances, thick walls)? Using Wi-Fi Pods (Extenders): What are your experiences with the Helix Fi Wi-Fi Pods? How many did you need for your home size, and did they significantly improve coverage and speed in dead zones? Are there specific placement strategies for the pods that yield better results? dog language translator app Third-Party Mesh Systems vs. Helix Fi Pods: Has anyone opted to use a third-party mesh Wi-Fi system (e.g., Google Nest Wifi, Eero, TP-Link Deco) with their Helix Fi gateway? If so, what was your setup process like (e.g., putting Helix Fi in bridge mode), and did you find the performance superior to using Helix Fi Pods? Are there any known compatibility issues or advanced configurations to be aware of? Channel Optimization: Does the Helix Fi gateway automatically manage Wi-Fi channels effectively, or have you found it beneficial to manually select less congested channels (if that option is available)? General Troubleshooting Tips: Beyond placement and pods, are there any other "hidden gem" tips or advanced settings within the Helix Fi app or gateway interface that can help improve Wi-Fi stability and speed? Any detailed advice, personal anecdotes, or technical insights would be greatly appreciated as we aim for a more robust and reliable home Wi-Fi experience. Merci d'avance pour votre aide!
Désactiver le wifi avec la borne Helix Fi ?
Bonjour, Sur mon ancien routeur il y avait un bouton pour éteindre le wifi, mais pas sur la nouvelle borne Helix Fi (blanche). J'aimerais donc savoir comment faire pour désactiver le wifi. Au magasin on m'a dit que ça marchait avec l'application, mais je n'ai pas réussi :(
New device connected. Comment identifier?
J'ai reçu sur mon iPhone une alerte de Helix Fi comme quoi un iMac s'est connecté sur mon réseau. Comment puis-je en savoir plus, comme quelle adresse IP et MAC, et même potentiellement le bloquer? Et comment le routeur peut savoir que c'est un iMac 20" 2009?
Y a-t-il une solution pour contourner cette restriction ?
Bonjour, J'ai un problème avec le port forwarding lorsque mon appareil est connecté par Ethernet. Il semble que je ne puisse pas sélectionner un appareil Ethernet dans la liste des "devices" pour ajouter une règle de redirection de port. Y a-t-il une solution pour contourner cette restriction ? Avant, je pouvais faire cela sans problème, mais maintenant, cela semble ne fonctionner que pour les appareils en Wi-Fi. Est-ce que quelqu'un a rencontré ce genre de problème récemment et a trouvé une solution ? Merci d'avance pour vos réponses !
How to avoid service interruption when switching to Videotron
I'm currently using another company for my internet service. They are a reseller of the Videotron cable internet service. I would like to know if I need to cancel my service with the other company before signing up with Videotron or will Videotron automatically cancel the other service? I work from home so can't afford to have any interruption in service.
Email processing
Hi i m new to videotron..but my cousin uses it... Now our confussion.... We have sent her emails...3 of us at different times. And. My cousin has used GEEK SQUAD.... And still same problem. That being. Is wesent her the. Initial email...she has replyed to us..but when we send her another email. We get mail could not be delivered????? Not understanding why this is happening..can anyone help??!!! TiaVideotron just giving me a ball and chain?
So it seems that the Helix router is completely useless unless you subscribe to Videotron's internet service? So instead of renting the equipment to the user like a normal internet company and providing a simple braindead *modem*, videotron insists on *selling* you a Helix router. If you look on Kijiji, you can find a bunch of people selling their already paid-for Helix routers for anywhere from $50 to $150. If anyone is perusing this forum, do not accept the contract to purchase a Helix router from Videotron. Just buy one from someone on Kijiji. You will save money. You are not obligated to use one provided directly from Videotron. Don't let them continue to produce eWaste. I'm cancelling my service. Wanna buy my router? 😄
