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Helix Fi 2 - Canaux Wifi
J'ai vu quelques discussions mais ca date de plusieurs années alors je me lance au cas ou un truc miraculeux serait dispo. Voila 4-5 ans avec la borne Fi (noir), le service technique avait débarré la fonction pour choisir les canaux Wifi peu après que l'update avait désactivé cette option. J'ai un TP Link deco mesh qui fontionne pas mal mieux que Helix. C'était le bonheur depuis ce temps. J'ai du activer une borne Fi 2 aujourd'hui, et naturellement j'ai perdu le "droit" de choisir moi-même les canaux. Et la c'est la bataille entre les 2 réseaux. Naturellement ni TP Link ni Helix ne permet de changer les canaux, joie. J'aime mieux donner le droit à mon mesh de gérer les canaux et régler le Fi 2. Reset de la borne, le choix des canaux redevient accessible mais pour quelques minutes seulement, après ca la borne se met dans le pire canal possible. Je met un de mes TP Link deco près de la borne Helix et je refais tout le processus (reset etc), j'ai lu que la borne changerait de canal si elle détectait un conflit. Pas de chance, la borne se met sur le channel 44, exactement le même que mon mesh. Je décide de mettre le Wifi à off tout simplement sur la borne. Aucun effet, bien que la borne ne propage plus le SSID, elle émet encore amplement le signal Wifi, détectable par n'importe quel outil de base Je switch la borne en mode bridge, histoire de tout désactiver le plus possible. Non, rien à faire, elle émet encore un signal Finalement avant de wrapper la borne dans de l'aluminium et de passer au feu, j'appelle le service technique (qui est toujours très bon habituellement sans être ironique), et on me dit que la possibilité que je choisisse mes canaux n'a jamais été possible. Alors mon plan et d'appeller 2-3 fois par semaine jusqu'à ce que je tombe sur quelqu'un qui comprend et sait comment remettre les "droits" de modifications. Quelqu'un aurait trouvé un moyen de changer les canaux ou de mettre vraiment à off le Wifi? (non je trash pas mon TP Link deco, c'est la borne que je veux régler). Merci!RésoluMageron22-04-2025Officer93Vues0like3Commentaires
Game slow down on Helix Fi - solution.
When playing Call of Duty with a new Helix Fi modem. Things would work but after about half an hour, the game would start lagging until finally it was unplayable - this is still the case as I tested this again yesterday and the problem persists. I could not find any way to set uplink QOS on the Helix Fi so finally I put it in Bridge Mode and connected my own Netgear R6400 router. This worked very well and I do not actually have to set any uplink QOS. My question is why there is there no discussion about gaming issues with the Helix Fi modem/router here on the forum. I could not find any solution or even discussion. I've only found Redit discussions that did not offer solutions. I'm curious why this is not a bigger issue. Are other Helix users gaming - in particular COD - without issues?Résolugreg01-04-2025Initiate69Vues0like1Commentaire
Helix Bandwidth Monitoring
Hi, We have just switched to Helix and I find frustrating the fact that the Arris TG4482a they use does not provide any sort of performance monitoring like bandwidth usage in real time or logs that are giving a little bit more than an empty page for the system log for example. Anybody was able to extract bandwidth usage or logs in realtime through UPNP or any other means?RésoluBougePasJteTue26-03-2025Initiate32Vues0like1Commentaire
Home telephone via Helix box
The customer service people keep pushing me to switch to the Helix service. Are there any updates on supporting the home phone via the Helix box, or will I still need a separate modem for that? And how is the pricing arranged? I currently have discounts for combined subscriptions to internet, phone and TV.Résoluvlfiausv10-03-2025Initiate27Vues0like1CommentaireAdresse IP
Je dois brancher une téléscope intelligent sur mon réseau wifi, cependant, il gère mal les adresses IP 10.x.x.x J'aurais donc besoin de lui assigner une adresse du range 192.168.x.x Je n'y arrive pas avec mon Gateway Helix, un appel au service technique n'a pas aidé. Est-ce que la seule solution est de me procurer un nouveau router qui gère ce range d'adresses? Si oui, fois en mode bridge est-ce que la tv fonctionnera toujours, doit-elle être reconfigurée? MerciRésoluFlower24-02-2025Initiate95Vues0like2CommentairesCan I manually change DNS configuration on Helix?
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. Will Videotron provide users with this ability, or will in be forced to find an ISP that allows this? Kindest regards, TheMacAllynRésoluTheMacAllyn20-11-2024Initiate5,6 kVues0like12Commentaires
Helix Internet & Illico TV?
Is this possible? Could we split the coax cable and run it into the gateway and modem and then use the former for the internet and the latter for the TV? I ask because there are some limitations w/ Helix TV that are deal-breakers for me: Inability to record a TV program from when you started to watch it vs when you started recording it The delay between changing the channels I have confirmed that these issues are not present with Bell. Are there other limitations others have come across after using Helix for some time that they had wished they knew about before? It is also disappointing that there are not more apps (E.g. Plex)RésoluMrBill07-10-2024Initiate807Vues0like1Commentaire
I found this in the logs of my helix router
so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attempted it happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory reset the router EACH TIME i have to do it.RésoluLordRat19-03-2024Initiate972Vues0like1Commentaire
How can I change the DNS servers used on my Helix Fi?
Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit them.RésoluMarcinRak10-01-2024Chevalier4,2 kVues1like7Commentairesstill can't access bing.com
Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? here's my 'tracert www.bing.com' when my browser can't browse the site: Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26] over a maximum of 30 hops: 1 2 ms <1 ms 1 ms 10.0.0.1 2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1] 3 23 ms 14 ms 14 ms 10.170.160.106 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at 10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work. Again, sorry for all these posts, but this for me is a larger problem.RésoluMarcinRak08-01-2024Chevalier2,8 kVues0like7CommentairesFirmware for Helix Fi 1 gateway
I would like to update the firmware of a Helix Fi 1 gateway - anyone know how do I do that?Résoluthekj30-10-2023Initiate4,3 kVues0like1Commentaire
Does Videotron have a greylist of user IP addresses?
Hello, recently all my emails sent from my home take exactly 6 minutes to reach their destination. It doesn't matter if I use the email client on my PC, my iPad, or even use the Videotron webmail application CourrielWeb, if the email gets sent via my home modem, it gets delayed. If I move to another residence in another town, emails sent out from that location using my iPad or CourrielWeb pass in seconds. My email account has not changed, only the IP address of the modem at the different residence. I read today that greylists are used by some internet service providers to slow down, but not totally block, the transmission of emails originating from a source that is under suspicion, but not blacklisted. Being on an ISP's greylist is reported to cause a fixed transmission delay between 5 and 15 minutes, so it is not surprising that my delays are always exactly 6 minutes. No one at Videotron support has been able to explain my 6 minute delay, only that a delay of 6 minutes is not unacceptable in a world where email transmission times can vary according to many factors. So have you ever experienced email transmission symptoms similar to being on a greylist, and if so, how did you resolve your problem? Thanks for any comments.Résolukirklanduser13-10-2023Chevalier3,3 kVues0like2CommentairesNew ipv4 address
How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway siteRésolumike9614-08-2023Initiate4 kVues0like2Commentaires
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- Wi-Fi25 Publications
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- E-mail8 Publications
- configuration6 Publications
- troubleshooting5 Publications
- cybersecurity4 Publications
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