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18 Topics

Helix Bandwidth Monitoring
Hi, We have just switched to Helix and I find frustrating the fact that the Arris TG4482a they use does not provide any sort of performance monitoring like bandwidth usage in real time or logs that are giving a little bit more than an empty page for the system log for example. Anybody was able to extract bandwidth usage or logs in realtime through UPNP or any other means?
Solved
BougePasJteTue
03-04-2025 Place Internet & Telephony
32Views
0likes
1Comment
monitoring Bandwidth usage of devices
Hi all, I am totally new to Videotron home internet and i am so far so happy with it, specially the speed! my service was installed yesterday morning, today i checked the usage at 7 am in the mobile app and it says 10 GB of download (!) which 5 of it was between midnight and 4am which doesn't seem right as long as i didn't run any updates or ... during the night. I just want to know if there is any way i make sure what was that weird internet usage about? maybe a trick that i can monitor all of my devices' bandwidth usage? regards soheil
Solved
soheil-hd
27-03-2025 Place Internet & Telephony
8.4KViews
0likes
3Comments
Home telephone via Helix box
The customer service people keep pushing me to switch to the Helix service. Are there any updates on supporting the home phone via the Helix box, or will I still need a separate modem for that? And how is the pricing arranged? I currently have discounts for combined subscriptions to internet, phone and TV.
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vlfiausv
14-03-2025 Place Internet & Telephony
26Views
0likes
1Comment
Is bridge mode really passthru?
I just switched from regular modem from videotron to Helix. I have put helix in bridge mode. Since then, I am not able to connect to my FTP server at home. When connecting the helix portal via the web interface, nothing is related to firewall. And since I am in bridge mode, I cannot use the Helix app. So Is there anything I am missing?
hugoleveille
19-12-2024 Place Internet & Telephony
117Views
0likes
1Comment
How to login to helix fi gateway?
Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success
Solved
Rezosh
16-10-2024 Place Internet & Telephony
198KViews
0likes
17Comments
Fax modem
How do I connect and use a fax modem with the home phone service?
GlennClarke
29-09-2024 Place Internet & Telephony
506Views
0likes
1Comment
Not getting the upload speed I’m supposed to have
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be able to get 50 mbps like 2 months ago that was the last time I played my PS5 until now idk I tried resetting my router but it did not work is my modem broken please help thanks
saverio9
31-07-2024 Place Internet & Telephony
4.8KViews
0likes
4Comments
Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem
I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only? I know about bridge mode but that is if I want to use another router and use the helix 2 as a modem. If I leave Vidéotron will the modem portion of the router stop working as the service is cancelled and the router will keep working? or will the whole thing not work as I am no longer with Vidéotron? Thank you
Solved
ynw93
11-02-2024 Place Internet & Telephony
10KViews
0likes
7Comments
TC4400-AM default username/password?
Hello, I upgraded to the 940mbps connection. Videotron replaced my modem with the Technicolor TC4400-AM. According to: https://www.router-reset.com/reset-manuals/Technicolor/TC4400 The default username and password should be admin/password. I have done the 30/30/30 reset, and I still cannot login to the modem. Has Videotron locked down the modem? How can I login?
Solved
gigabit
25-09-2023 Place Internet & Telephony
29KViews
1like
4Comments
DNS problem
It says that i am unable to connect to the dns server. I did everything reset rooter Reset pc Manually changed dns Nothing works... (also im in terrebonne we are having a big electric outage around here but im not affected..maybe its the cause ?)
Solved
Kevin012994
02-03-2021 Place Internet & Telephony
10KViews
0likes
5Comments