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Can't access bing.com
Sorry for the double post (can't access bing.com - La Communauté Vidéotron - 43877 (videotron.com)). I wanted to add to the topic but didn't figure out how to do it. I wanted to add that when bing.com can't be accessed on videotron, ping stops at e86303.dscx.akamaidge.net. That is, the dns returns this as the address of bing.com, whereas when bing is accessible it simply returns one of its IP addresses. Please note again, that all works fine when using telus as the service provider.
Helix Event Logs won't load
Hi, I wish to consult the logs on my Helix router. UnderTroubleshooting > Logs, I can download System Logs and Firewall Logs, for up to 90 days, and these load and can be downloaded no problem. But when I try to call up Event Logs, after giving the usual "This action may take more than one minute" message (and I accept), it says "Operation in Progress"... "This may take several seconds". And it spins, and spins, and spins, and nothing more happens. Finally, I get the message "Alert -Something went wrong, please try again". I've tried it in Edge, I've tried it in Chrome, I've dumped all my cookies, I've tried in "Guest Mode", but nothing works. Has anyone experienced this? Is there some other way to get logs? (A CLI interface would be awesome...) Thanks for any and all help, hints, or feedback!
Very slow internet this morning
Hello, since this morning I cannot download faster than ~250 to ~300 mbps rather than the usual 1gbps I get. I benched my network / router with iperf3 and I do hit 1gbps so my network is fine. I rebooted the Helix Gateway but to no avail. I use fast.com, speedtest.net and the videotron ookla test my connection which all give me the same result. Anyone experiencing the same?
Helix with Wired-Only setup, or how to turn off WiFi
A friend of mine just got off the phone with Videotron for Internet service but has yet to go with them until the below can be confirmed. They only want wired Internet services (Internet-supplying coax and the ability to use RJ-45 ethernet). That means no WiFi RF transmission whatsoever from the Helix box. Most routers typically have this ability to shut off WiFi transmission. My questions are the following: - can advanced settings on the Helix box be accessed directly via web browser, as with other routers? - can all WiFi transmission (e.g. 2.5 and 5 GHz) be turned off through this web interface? - will the "WiFi Off" state persist through Helix reboots? - how many ethernet ports are there on the Helix box? Appreciate any confirmation.
Port forwarding impossible pour ethernet?
Bonjour Port forwarding. Il semble que si l'appareil n'est pas connecté en wifi mais plutôt par ethernet, il ne sera pas visible à sélectionner dans la liste comme "device" pour ajouter un port forwarding. Ya t-il un moyen de contourner cette limite? Il y a un an ou deux, c'était possible même pour un appareil connecté en ethernet puisque j'ai encore une ancienne règle active pour mon PC et elle fonctionne.
New device connected. Comment identifier?
J'ai reçu sur mon iPhone une alerte de Helix Fi comme quoi un iMac s'est connecté sur mon réseau. Comment puis-je en savoir plus, comme quelle adresse IP et MAC, et même potentiellement le bloquer? Et comment le routeur peut savoir que c'est un iMac 20" 2009?Really bad ping to Mihoyo Game servers
My ping to Mihoyo (Genshin Impact, Honkai: Star Rail, Zenless Zone Zero) servers went from 30ms to 120-150ms since 1 month ago. My friends who are with another provider have no problems. I already restarted the modem/router and it did not fix the problem. Using a VPN fix the routing issue but this is not a solution. From what I've seen from other Videotron users, I am not the only one with the same problem. I messaged support on Twitter and they said not our problem and closed the ticket. If the problem is not on their side then why does the other ISP have no issues. This had been going on for a month!
Port forwarding using ip adress - Helix Fi
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a port forwarding rule my server doesnt show in the possible devices to forward to. I, very annoyingly, cant just enter the ip adress to port forward to. Is there a workaround to this badly designed system? Or is there a way to use an ip adress when setting up port forwarding? Edit: The server doesnt use an IPv6 adress. I can ping the gateway from the server without any packet loss
Appels frauduleux
Bonjour, Monsieur Vidéotron, je reçois plusieurs fois par semaines des appels de numéros dans le 450 pour me proposer n'importe quoi. Je fais savoir à la personne que mon numéro est sur la liste du fédéral des numéros qu'il est interdit d'appeler pour du marketing et que son appel est illégal, la personne raccroche immédiatement. Tout de suite, je rappelle le numéro, et on me dit que ce numéro n'est pas en service. Avec les technologies modernes dont nous disposons, vous ne me ferez jamais croire que vous n'êtes pas capable de vérifier que le numéro envoyé sur mon afficheur n'est pas en service. Et même s'il était en service, vous êtes certainement en mesure de vérifier que c'est bien le numéro qui m'appelle et bloquer l'appel dans le cas contraire. Je vous demande donc formellement d'apporter les améliorations nécessaires à votre système pour que ces appels intempestifs cessent. Votre dévoué payeur de vos factures. Merci.Is bridge mode really passthru?
I just switched from regular modem from videotron to Helix. I have put helix in bridge mode. Since then, I am not able to connect to my FTP server at home. When connecting the helix portal via the web interface, nothing is related to firewall. And since I am in bridge mode, I cannot use the Helix app. So Is there anything I am missing?
Can I manually change DNS configuration on Helix?
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. Will Videotron provide users with this ability, or will in be forced to find an ISP that allows this? Kindest regards, TheMacAllynhelix force us to use an app and posses an smart phone be connected to internet to configure router
I don't want to be forced to use the app. I don't want to be forced to possess an smart phone. I want to regain full control over what I own offline, locally from my computer. that used to be the case and you remotly updated my device to block me and force me to use a app that need an internet connection. Please give us a way to fully control our device locally wihtout internet or you are facing legal issue we will collectivly pursue you.
