Here are the result of a Rtace Route that I did from my computer to the DNS on top of Mount Royal
We can CLEARLY se that i'm getting LAG
Thanks in advance for any help that might guide me to a solution...
I called Videotron support but they don't seem to understand what I'm talking about and make me restart my helix terminal every time.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2025-03-05T14:12:20.882-05:00","lastPublishTime":"2025-03-05T14:12:20.882-05:00","metrics":{"__typename":"MessageMetrics","views":104},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:48299"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:48299":{"__typename":"ModerationData","id":"moderation_data:48299","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:48299":{"__typename":"ForumReplyMessage","uid":48299,"id":"message:48299","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:43963/message:48299","revisionNum":2,"author":{"__ref":"User:user:16985"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumReplyMessage:message:48298"},"conversation":{"__ref":"Conversation:conversation:43963"},"subject":"Re: How can I change the DNS servers used on my Helix Fi?","moderationData":{"__ref":"ModerationData:moderation_data:48299"},"body":"
JFrancoisD Unfortunately unable to reply to youy private message I do not see the Reply option ANYWHERE :'(
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"121","kudosSumWeight":0,"postTime":"2025-03-05T15:53:29.779-05:00","lastPublishTime":"2025-03-05T15:54:01.136-05:00","metrics":{"__typename":"MessageMetrics","views":173},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wxfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:48307"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:48307":{"__typename":"ModerationData","id":"moderation_data:48307","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:48307":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:98"},"id":"message:48307","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:43963/message:48307","revisionNum":1,"uid":48307,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumReplyMessage:message:48299"},"conversation":{"__ref":"Conversation:conversation:43963"},"subject":"Re: How can I change the DNS servers used on my Helix Fi?","moderationData":{"__ref":"ModerationData:moderation_data:48307"},"body":"We would suggest you to contact our tech support concerning this situation. They will be able to check this with you, you can reach them by phone or chat at the following adress: « https://videotron.com/en/contact-us »
\n\n
Thanks,
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-06T08:05:26.254-05:00","lastPublishTime":"2025-03-06T08:05:26.254-05:00","metrics":{"__typename":"MessageMetrics","views":161},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:43963"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:fr_FR-components/customComponent/CustomComponent-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/customComponent/CustomComponent-1749759873379","value":{"errorMessage":"Erreur lors du rendu de l'ID du composant : {customComponentId}","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. Acceptez pour continuer ou {url} directement sur le site du fournisseur.","buttonTitle":"Accepter","urlText":"regarder"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/NavbarDropdownToggle-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/NavbarDropdownToggle-1749759873379","value":{"ariaLabelClosed":"Appuyez sur la flèche vers le bas pour ouvrir le menu"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/EscalatedMessageBanner-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/EscalatedMessageBanner-1749759873379","value":{"escalationMessage":"Escalation vers Salesforce par {username} le {date}","viewDetails":"Voir les détails","modalTitle":"Détails de l'affaire","escalatedBy":"Escaladé par :","escalatedOn":"Escaladé le :","caseNumber":"Numéro d'affaire :","status":"Statut :","lastUpdateDate":"Dernière mise à jour :","automaticEscalation":"escalade automatique","anonymous":"Anonyme"},"localOverride":false},"CachedAsset:text:fr_FR-components/users/UserLink-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/users/UserLink-1749759873379","value":{"authorName":"Voir le profil : {author}","anonymous":"Anonyme"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/users/UserRank-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserRank-1749759873379","value":{"rankName":"{rankName}","userRank":"Rang d'auteur {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageTime-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageTime-1749759873379","value":{"postTime":"Publié : {time}","lastPublishTime":"Dernière mise à jour : {time}","conversation.lastPostingActivityTime":"Heure de la dernière activité de publication : {time}","conversation.lastPostTime":"Heure du dernier poste : {time}","moderationData.rejectTime":"Heure de rejet : {time}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSolvedBadge-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSolvedBadge-1749759873379","value":{"solved":"Résolu"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSubject-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSubject-1749759873379","value":{"noSubject":"(sans objet)"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageBody-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageBody-1749759873379","value":{"showMessageBody":"Afficher plus","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} n'est plus disponible","mentionsErrorMessage":"Le {mentionsType} que vous essayez de consulter a été supprimé de la communauté.","videoProcessing":"La vidéo est en cours de traitement. Veuillez réessayer dans quelques minutes.","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. Acceptez pour continuer ou {url} la regarder directement sur le site du fournisseur.","buttonTitle":"Accepter","urlText":"visionner"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageCustomFields-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageCustomFields-1749759873379","value":{"CustomField.default.label":"Valeur de {name}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageReplyButton-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageReplyButton-1749759873379","value":{"repliesCount":"{count}","title":"Répondre","title@board:BLOG@message:root":"Commentaire","title@board:TKB@message:root":"Commentaire","title@board:IDEA@message:root":"Commentaire","title@board:OCCASION@message:root":"Commentaire"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSolutionList-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSolutionList-1749759873379","value":{"emptyDescription":"Aucune solution de message n'a encore été trouvée"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageListMenu-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageListMenu-1749759873379","value":{"postTimeAsc":"Plus ancien","postTimeDesc":"Plus récent","kudosSumWeightAsc":"Le moins aimé","kudosSumWeightDesc":"Le plus aimé","sortTitle":"Trier par","sortedBy.item":" {itemName, select, postTimeAsc {Plus ancien} postTimeDesc {Plus récent} kudosSumWeightAsc {Le moins aimé} kudosSumWeightDesc {Le plus aimé} other {}}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/AcceptedSolutionButton-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/AcceptedSolutionButton-1749759873379","value":{"accept":"Marquer comme résolu","accepted":"Marqué comme résolu","errorHeader":"Erreur !","errorAdd":"Une erreur est survenue en marquant comme résolu.","errorRemove":"Une erreur est survenue en révoquant le marquage comme résolu.","solved":"Résolu","topicAlreadySolvedErrorTitle":"La solution existe déjà","topicAlreadySolvedErrorDesc":"Rafraîchissez le navigateur pour voir la solution existante"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/common/Pager/PagerLoadMore-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/common/Pager/PagerLoadMore-1749759873379","value":{"loadMore":"Afficher plus"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageView/MessageViewInline-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageView/MessageViewInline-1749759873379","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonyme","place":"Endroit {bylineBoard}","gotoParent":"Aller au parent {name}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/users/UserAvatar-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserAvatar-1749759873379","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar de l'utilisateur"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/ranks/UserRankLabel-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/ranks/UserRankLabel-1749759873379","value":{"altTitle":"Icône pour le rang {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/tags/TagView/TagViewChip-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/tags/TagView/TagViewChip-1749759873379","value":{"tagLabelName":"Nom de la étiquette {tagName}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/nodes/NodeIcon-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/nodes/NodeIcon-1749759873379","value":{"contentType":"Type de contenu {style, select, FORUM {Forum} BLOG {Blog} TKB {Base de connaissances} IDEA {Idées} OCCASION {Événements} other {}} icône"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"internet-telephony","messageSubject":"how-can-i-change-the-dns-servers-used-on-my-helix-fi","messageId":"43963"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"videotron","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_customComponent_CustomComponent","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_messages_RelatedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_community_FooterWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_messages_ThreadedReplyList","components_community_FooterWidgetHelpLink","components_community_KhorosLogo","components_customComponent_CustomComponentContent_HtmlContent","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","shared_client_components_common_Pager_PagerLoadMore","components_messages_MessageView_MessageViewInline","shared_client_components_common_List_ListGroup","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}