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Ipse
Samurai
12-04-2018
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Huawei Mate 20 Pro - VoLTE support

I see that P20 pro is listed in the "supported phone list" but not Mate 20Pro.

Is the list just not updated yet or the device is simply not supported?

 

Sefcond question: if my current account is VoLTE enabled (and working) do I need to do anything extra when the phone IS actually supported?

  • Avatar de Anonyme
    Anonyme
    04-09-2019

    ligne affaire ou pas, c'est le même réseau... donc les mêmes interruptions. 

    autrement dit, si c'était planifié comme interruption, il n'y a rien à faire. 

     

    Pour ce qui est des pannes électriques, si la panne ne touche pas le réseau de câble, le modem téléphone devrait quand même fonctionner. si votre téléphone affaire est un système de téléphone qui a son propre courant, il faut que ce système de téléphone soit aussi branché sur une batterie pour "survivre" à la panne. Si votre téléphone à fil est directement branché dans votre modem de Vidéotron, il devrait continuer à fonctionner temps et aussi longtemps que la batterie dans le modem tien la charge (quelques heures). Si le modem s'éteint dès qu'il y a une panne électrique, il faudrait que vous contactiez le soutient technique pour que votre modem soit vérifié. 

27 Réponses


  • Ipse wrote:

    I see that P20 pro is listed in the "supported phone list" but not Mate 20Pro.

    Is the list just not updated yet or the device is simply not supported?

     

    Sefcond question: if my current account is VoLTE enabled (and working) do I need to do anything extra when the phone IS actually supported?


    1- Currently not supported.

     

    2- You need the "VoLTE" option in your file. This is done with customer services.

  • Anyone at Videotron able to provide an ETA? The Mate 20 pro from Rogers and Fido have VoLTE enabled.

    This is marketed as a flagship phone, I don't understand the delay.

    • Anyone at Videotron actually reading these forum posts? Or it's a community service providing a place to vent?

      Can we get an actual reply from a company rep?


      • Ipse wrote:

        Anyone at Videotron actually reading these forum posts? Or it's a community service providing a place to vent?

        Can we get an actual reply from a company rep?


        A lot of Videotron's employees are reading these forum posts... all moderators are employees. 

        Employees will not talk about something that is not publicaly annonced.

        that said, I'm sure Videotron is working on this... it's probably just a matter of testing the equipment to make sure to 100% compatible with Videotron's VoLTE implementation/systems. Probably more to come in January because I'm sure that no one is working on this during the Holidays period. 

    • Avatar de Anonyme
      Anonyme
      Volte SIM or not, it doesn’t matter... same price for the sim. You don’t pay more to get the volte sim.
      They said, I believe Videotron is only selling volte sim now.
  • As of today,with last night's carrier update... Wifi Calling is available. Call Videotron to activate service then go to settings to complete service. Still haven't tried, so can't comment on quality. VoLte also works.