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How do I increase the number of rings or length of time to answer my cell?
I'm new here and need help! I've recently bought my Pixel 8 Phone, unfortunately I've missed the return date as I don't like it at all, should've stuck with Samsung! I've had nothing but problems since day 1, have been on the phone daily with my provider, they were blaming everything but the phone, turns out it was the phone but they didn't believe me! Anyway, I'm having problems answering the phone in the very short period I'm given! So I need to increase the length of time/number of rings to answer my phone! So, I'm hoping that someone could please help me, I'd greatly appreciate it, thanks, SusanHow do I increase the number of rings?
I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all! Wished I'd stayed with Samsung! Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told them it was but they didn't believe me! Anyway, I often can't get to get the call to pick up in time so I want to increase the number of rings or length of time to pick up a call! I can't find the answer anywhere, I'm hoping that someone can help me, thanks, Susan
Canada-International plan - First Impressions
Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed to me by Videotron customer service after several support calls. I've done side-by-side tests with my colleagues on the same major networks (T-Mobile, O2, Vodaphone) who have SIM cards from those providers and they are getting 5G and I'm consistently getting only LTE. I've even done this comparison test inside the cell phone providers stores. To my knowledge, only in France, does Videotron have the agreement for 5G. When I was originally considering the Videotron Canada-International plan, none of the sales literature or fine print discloses this fact. Videotron customer service advised me they are working on getting 5G from the partner networks, but would not provide me a time-line of when it would happen, nor would they agree to pro-actively inform me of the progress.
Unlimited data plan
So ive got a plan with videotron when they first started offering mobile service which gives me unlimited data. The last few years its been a nightmare they keep trying to get me off my plan. They tell me i cant have lte or 5g cause im on an old plan, and when i travel to toronto the overage fees even when my data is off is minimum 100$ for a few days and thats with data turned off. Now i tried to add the daily travel option they told me i cant do it again unless i change my plan and lose my unlimited data plan. Im at my wits end with this company ive been loyal to them for over 10 years i buy phones from them, i guess they dont appreciate loyal customers. So what im asking is if anyone else is experiencing this and what they are doing about it, because im about to switch to a rogers infinite plan for 200g a month only 65$ and right now im payin 80$ a month but if you leave quebec on my current plan you get overages right away so the novelty is wearing off plus being on 4g affects my service as it switches towers constantly. Just trying to reach out here and see if anyone has any suggestions cause i will cancel my service but i wont sign up with them again thats for sure, unless they can accommodate me, any recommendations would be appreciated thanks in advance
Disappointing Delivery iPhhone
I am extremely disappointed with the delivery service that Videotron uses: Planete Courier/Puralator. I waited all Thursday and the shipment was delayed due to a snow storm, which I understand. The next day, I wait all day and I receive and e-mail saying that the delivery attempt happened, no one answered and that I need to pick up the phone in 3 days at a different location. I was home the whole time and no one rang my doorbell. I'm extremely upset that I wasted my time and I NEED a cellphone. I have these new contracts and would like to use the phone that I've now been waiting for over a week to use. This is very disappointing.
iPhone 15 pro max preorder
Hi, we have ordered 2 iPhones 15 pro max on November 24th, since then there is basically no update… visited the store two times no information, customer service tells us to wait, but it’s been already more than a month!!! This company is a huge joke! Do you guys from Videotron have anything to say? This is not a good approach with a new customer…988: New Suicide Crisis Helpline
988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country. Dial 988 for free assistance, in English or French, 24 hours a day. Trained counsellors will answer calls and text messages, listening non-judgmentally and providing support. To find out more, see our article on useful numbers.Videotron extends the withdrawal of call charges to Israel
Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period. No need to contact us. Charges will be automatically cancelled or reimbursed on an upcoming billing cycle.Charges waived: Israel, West Bank and Gaza Strip
Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until November 30, 2023. Roaming charges for customers in those regions will also be waived during that period. No need to contact us. Charges will be automatically cancelled or reimbursed on an upcoming billing cycle.iPhone 14 Pro
Wondering why Videotron shows the iPhone 14 Pro as "In Stock" on their website, while currently they claim there are 0 (zero) phones in their inventory, both in-store or at their call centre. I ordered 2 iPhone 14 Pro's last week. I wanted the 128 GB option, but they said those were out of stock and they only had 256 GB option. So, I ordered the two iPhone 14 pros 256 GB. Now they tell me those are also out of stock. Seems no one knows when they will be back in stock or what is going on.
