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Ukraine contract not respected
Why does videotron not notify ukrainian users when they reach their internet data limit? Why does videotron not respect the law that requires them to disactivate internet data when the surcharge reaches 50$? Why does videotron not respect the contracts they signed with their customers? Why does the law let videotron charge over 8000$ to a user without ever having sent them notices or without having blocked the data? Why do your customers have to fight to get their contracts respected? Why are there so many ukrainian families affected by this?
5G ou 3G
Bonjour. Nous utilisons le forfait France Canada 75G de Vidéotron pour notre séjour actuel en Alsace. Ma conjointe a un iPhone 13 et moi un iPhone 13 mini. Actuellement le réseau de ma conjointe est en 5G avec le service Free et moi curieusement je n’ai que du 3G sur le service F SFR. Nos sélections de réseau sont en mode automatique. Nous sommes en France depuis le 19 Mai et il m’est arrivé au début d’avoir du LTE de temps à autres. J’ai éteint le cellulaire et rallumé pour tester et pas de changement. J’ai mis mon cellulaire en mode avion pour le réactiver et ça reste en 3G. Je viens de vérifier mon compte Vidéotron et mes consommations sont inférieures à 10G. Est-il possible que ce ne soit pas tout à fait à jour? Ai-je trop de donner d’accumuler ce qui fait que mon cellulaire active une protection pour éviter l’excès de données? Alors si ce n’est pas ça, quelqu’un peut-il m’expliquer pourquoi je suis bloqué en 3G? Et comment faire pour revenir en mode plus efficace?
You have reached the $50 Mobile data overage limit. But that does not count....
Good day, I would like to know why my account has been charged with over 45 gigs for the month of September. Then I get a call from Videotron 1 day before the end of my monthly cycle about it. So I'm getting charged with $1920.40. I have called and called and have gotten only limited help. After trying to get this fix/reduced to the $50.00 fee. I was offered a $900.00 rebate. I will explain that I have 2 phones, one for me and my wife the exact model of phone samA51. They tried to tell me that my router had failed (not Videotron product) and that is why it went to mobile data charges. I said then if this happened then both phones would show mobile charges even a minimal charge if my router was off on both phones. And Since we are under Covid-19 work from home, myself and my wife are constantly connected to the Wi-Fi for both our pc's. There has been no interruption. I asked for this to be sent to me by e-mail. this was refused. I said that I have a right to have it sent to me. On another call I got "you said you would not pay the bill." that is why they are not e-mailing me. I said "I am disputing the charge" that is why I'm on the phone. I said that I still wanted the rebate offered sent to me. they refused. then gave me the send your complaint to [email protected] - I sent one on the 15th of October. No reply yet. I'm sent billing every month. I don't have someone calling from the company telling me how much I owe. I get this by e-mail. I also have the e-mail from 2013. that Videotron has our back when it comes to overage fees. This was mandated by the CRTC which came into effect Dec 2, 2013. SO WHY am I sending an e-mail here if you are not even honoring your mandate which is a MANDATORY Wireless Code of Standards. Hope this actually gets somewhere. you have my e-mail on record please feel free to send me or even call me since you also have that information too. thank you, Paul.5G+ ?
Bonjour à tous, Nouveau client chez Vidéotron depuis Janvier pour 3 lignes mobilité. Je suis souvent à Montréal et sur la rive sud de Montréal ou apparament la 5G+ est disponible. Toutefois, je n'ai jamais vu l'icone sur mon iPhone (16 Pro Max). Peu importe ou je suis (à l'aéroport de Montréal, Dorval, Anjou, proche du Pont-Champlain, Dix30, Laval etc.) Je vois seulement du 5G. Auparavant, avec Rogers nous avions souvent du 5G+, surtout à Montréal et rive sud. Sommes nous les seuls dans cette situation ? Merci
