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How do I increase the number of rings or length of time to answer my cell?
I'm new here and need help! I've recently bought my Pixel 8 Phone, unfortunately I've missed the return date as I don't like it at all, should've stuck with Samsung! I've had nothing but problems since day 1, have been on the phone daily with my provider, they were blaming everything but the phone, turns out it was the phone but they didn't believe me! Anyway, I'm having problems answering the phone in the very short period I'm given! So I need to increase the length of time/number of rings to answer my phone! So, I'm hoping that someone could please help me, I'd greatly appreciate it, thanks, Susan
Canada-International plan - First Impressions
Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed to me by Videotron customer service after several support calls. I've done side-by-side tests with my colleagues on the same major networks (T-Mobile, O2, Vodaphone) who have SIM cards from those providers and they are getting 5G and I'm consistently getting only LTE. I've even done this comparison test inside the cell phone providers stores. To my knowledge, only in France, does Videotron have the agreement for 5G. When I was originally considering the Videotron Canada-International plan, none of the sales literature or fine print discloses this fact. Videotron customer service advised me they are working on getting 5G from the partner networks, but would not provide me a time-line of when it would happen, nor would they agree to pro-actively inform me of the progress.
iPhone 15 pro max preorder
Hi, we have ordered 2 iPhones 15 pro max on November 24th, since then there is basically no update… visited the store two times no information, customer service tells us to wait, but it’s been already more than a month!!! This company is a huge joke! Do you guys from Videotron have anything to say? This is not a good approach with a new customer…988: New Suicide Crisis Helpline
988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country. Dial 988 for free assistance, in English or French, 24 hours a day. Trained counsellors will answer calls and text messages, listening non-judgmentally and providing support. To find out more, see our article on useful numbers.Charges waived: Israel, West Bank and Gaza Strip
Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until November 30, 2023. Roaming charges for customers in those regions will also be waived during that period. No need to contact us. Charges will be automatically cancelled or reimbursed on an upcoming billing cycle.Freedom Mobile and Videotron network merger
I live in the southern suburbs of Ottawa, which has spotty at best reception from Videotron. With the acquisition of Freedom Mobile and the ability of Freedom subscribers to now use the Videotron network as a home network, does any one know when we will be able to use the Freedom network and when/if it will be integrated into one network?Be ready to travel anytime, anywhere with your mobile phone
The summer vacations are upon us. Many of us will take the opportunity to go on a trip, which will certainly raise questions about your mobile services: Will my mobile device work abroad? Do I need to have a special plan? What are the fees when I am out of the country? Should I download apps before I leave? Rest assured! Your questions are answered in our following blog posts: Must-have travel apps: https://forum.videotron.com/t5/blog/must-have-travel-apps/ba-p/39966 6 tips for managing your mobile plan while travelling: https://forum.videotron.com/t5/blog/6-tips-for-managing-your-mobile-plan-while-travelling/ba-p/34713 With Videotron, your mobile goes where you go: https://forum.videotron.com/t5/blog/with-videotron-your-mobile-goes-where-you-go/ba-p/8297 Your Mobile service when travelling: manage your roaming options as you see fit: https://forum.videotron.com/t5/blog/your-mobile-service-when-travelling-manage-your-roaming-options/ba-p/286 Safe travels!Special offers
https://videotron.com/en/mobile/cell-phone-plans-special-offers Anyone else seeing these special offers? Videotron won’t honour them - claim they’re not in the system, but they have been readily viewable on the website all week. if you select one and then wait for the customer service rep to call you back to confirm, they will tell you that you can’t order it!!What do you think about the time change?
This weekend, we will change time between Saturday, March 11, and Sunday, March 12, 2023, at precisely 2 a.m. We’ll move the clock forward, so we’ll lose an hour of sleep. How does this change makes you feel?Would you like to keep it or abolish it? If so, should we be maintaining standard time all year or switch to daylight saving time? For more infos on the time change:https://forum.videotron.com/t5/blog/time-change-2023-in-quebec/ba-p/40174
