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I CHANGED MY ACCOUNT WITH VIDEOTRON
Hi sorry but i change the celphone company here with Videotron and i donwload the app but i dont have an account and would like to know how to do it
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It sounds like the switch caused a bit of confusion with account setup. Usually, after downloading the app, you need to register using your phone number or the details you provided when signing up with the new service. If you’re still unsure, I came across some helpful info while checking Levy property search that explains how account registrations generally work on similar systems. You might also try contacting customer support directly, as they can guide you step by step.
It seems like the switch has created some confusion with the account setup process, which is pretty common when moving to a new system; typically, after downloading the app, you’ll need to register using your phone number or the same details you used during sign-up, and if things still aren’t clear, it’s a good idea to check official guides or contact customer support directly, as they can walk you through the setup step by step and resolve any issues quickly.
Hello,
Yes, it might be confusing since we are currently using 2 different platforms.
If you just moved to Vidéotron, I would assume you are on the Helix platform for your cellphone(s).
There is no app yet for this platform, therefore if you want to follow your usage, you will need to access the ''My account'' directly on an internet browser.
If you have any doubts on which platform you are on, do not hesitate to ask.
We have an amazing chat team available on multiple platforms (Facebook, X, Instagram, Vidéotron's website) and we have phone agents.
Please know that we will be more than happy to assist you.
For your information, the customer service is open on weekdays between 8 AM and 7PM & during weekends from 9AM to 6PM.
Also, the technical support team is available at all times.
I hope this helps !
Have a good day 💛🖤
- StephanieTP
That sounds like a big switch hope everything went smoothly with the new setup. I’ve heard changes like this can sometimes come with unexpected issues, so it’s always good to stay informed. I recently came across some helpful resources on Fort County Services that might be useful if you ever need to check related details or updates. Overall, hope the new account works better for your needs. Let us know how your experience turns out!
Hi, if you recently switched over, you’ll usually need to register first using the same phone number you activated with your new service. Make sure the app is fully updated, then check the sign-up section and follow the verification steps carefully. If you need extra guidance, reviewing Maricopa Case Lookup can help you understand account access and verification processes better. If it still doesn’t work, contacting customer support directly would be the fastest way to get your account set up.
