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Apple Watch eSIM in Ontario?
I spoke to service. They said I need to be on a helix account in order to activate an Apple Watch with eSIM. Unfortunately helix is not available at my location in Ottawa Ontario. Has anyone figured out how to make this work short of faking an address in Gatineau for their account?
9 Réponses
Hello blibrande !
eSims are now available even if you don't have a Helix account. 🙂
To set up a new mobile account, you need to contact us at 1-877-512-0911 or go in store for security measures.
Have a great day !
-Pierre-Olivier
Can you clarify what’s required or some details on how it should be set up. Of the FOUR people I spoke to on the phone, none were aware of how to make this work and all pointed to needing a helicopter account.
I greatly appreciate the guidance here as I expect I’ll just burn another hour of my time and Vidéotron time if I call again without a more specific lead/guidance than this.
thanks!
Hello blibrande!
You can now activate an Apple Watch with an eSim even tough you do not have an Helix account. It's a new option that just became available on august the 27th 2025. You only have to contact us by phone at 1-877-512-0911 and an agent will be able to help you with that.
Thank you!
hello
