Forum Widgets
Recent Discussions
Problems with my IP address
Hi there. I’ve been trying for several months now to open network settings in the browser. Before it worked fine, but it seems that my browser is not able to reach my public IP anymore. The browser tries to load it for a minute and gives an error. I also encountered problems with running servers on my PC. I tried to solve this problem for like a month or so and couldn't find any information about that. I have literally checked everything available on the internet with no results. I appreciate any help from you.VitaliiKindra12-28-2024Initiate27Views0likes1CommentThe Videotron forum is getting a makeover!
Find out what’s in store for you. Dear Member, Good news! The platform powering the Community forum and our blog will be upgraded on December 9, 2024. You’ll get an improved experience for discussing your Videotron products with your peers and our experts: Easier, faster searching More user-friendly interface More attractive, better organized content creation Enhanced mobile functionality Improved accessibility Important The forum and blog will be unavailable for the duration of the upgrade, on December 9, from 9 a.m. to 5 p.m. We’ll send you an email inviting you to check out the new platform when the upgrade is complete. Stay tuned!SamuelPB11-29-2024Community Manager130Views0likes0CommentsMutli-recodred
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to see the recordings on the living room recorder through the basement one. This morning I cannot see the recordings on the other recorder. Is that a change made by Videotron or did I lose a config. If so how to get it back? ThxLehj1611-22-2024Officer184Views0likes0CommentsConfigurer Thunderbird Ubuntu pour toujours downloader les courriels de mon Webmail Videotron?
Bonjour, j'ai vu des instructions sur Vidéotron et sur le net qu'il faut que le serveur entrant soit un pop.videotron.ca et port 995, mais il n'est pas indiqué quoi faire ensuite pour les répertoires sur le local qui vont recevoir tous les courriels de mes 2 comptes Webmail. Mon Thunderbird est déja configuré pour de la réception IMAP de ces 2 comptes Webmail. Qui doit/va définir les répertoires sur le local pour mes 2 comptes de courriels? Qui doit/va faire la relation entre les répertoires local et tous les répertoires dans chacun de mes comptes courriels VIdéotron? Est-ce que Thunderbird va automatiquement tout chercher à la prochaine connection ou je dois exécuter une action/commande?SolvedBrowser-ice10-14-2024Chevalier371Views0likes3CommentsCan I see all my Videotron email accounts under one account like Microsoft Outlook?
I have four email accounts with Videotron for the family and I would like for all four to be accessible through one account instead of looking at each email account individually. Is this possible?bearetdiane10-11-2024Disciple467Views0likes1CommentComment editer le titre de posts qu'on a fait dans le forum?
J'ai comme habitude d'aller editer mes posts de forum sur n'importe quel site quand j'ai trouve une reponse. Example, ajouter [ANSWERED] ou [RESOLVED] dans le titre, au tout debut. Mais je ne trouve pas d'option pour editer un post. Ou plutot, j'ai un post qui affiche comme de quoi il a ete edite, mais ne me donne pas l'option de le refaire. La premiere edition etait pour corriger des fautes de frappe. La deuxieme pour changer le titre. On peut editer un post mais seulement une fois ou il y a des conditions speciales?Browser-ice10-03-2024Chevalier493Views0likes1CommentHelix gateway doesn't have Ipv6 address
Hello, I was told that ipv6 is supported, but seems only 6to4 works. My helix gateway doesn't have real Ipv6 address, there is Ipv6 gateway, but my device cannot get ipv6. Videotroncan you guys please help to check? Best regardsjsong_zh09-22-2024Initiate1.4KViews0likes1CommentUser Center App Logging Me Out Constantly
Recently, my app has not been keeping me logged in. It seems others have been having this issue as well. I tried re-installing the app but that doesn’t work. I think Videotron needs to push an update to fix this issue.Rshukrun03-26-2024Initiate1.4KViews0likes1CommentHow good is Vidéotron Mobile recently?
I read reviews from between 2 to 4 years old and people only have negative things to say. Such as: horrible coverage outside Ottawa, liars, horrible customer service and frequent surprise charges. Now, we've had a switch for half the family but they messed up porting the numbers so none of their phones work as of yet. The customer service (which is apparently useless) told us that the lines would be up and running by this morning (yet another lie). So I'd like to receive your experiences with this mobile device carrier. Thanks!vivekkulal03-20-2024Initiate5.6KViews0likes3CommentsPersonal account and Helix account are not recognized but internet works
Can't log in to either account, they are not identified by Videotron as existing. This began at least a month ago. Otherwise, the service is working fine: internet is ok and all services are working. Would like to check my account status to see if there could be situations that need investigating: adding features, checking prices or adjusting features: the normal business relationship of consumer with supplier.r615601-07-2024Initiate2KViews0likes1CommentHelix TV Terminal losing HDMI audio signal
Since the installation a few days ago, it's been working fine. This morning I turn the TV on, there is picture, no sound. I checked if the sound bar is on, it was. I then checked the TV speakers, they were working. I tried resetting the box, the TV, and checked all the wires. Everything was ok. I tried the TV's Smart apps to see if they had sound. I selected YouTube, clicked a video, and audio was now working thru the sound bar. When I changed to the Helix TV terminal, it too was now sending audio thru the sound bar. Sound bar uses HDMI ARC cable. Does the Helix terminal also require an ARC port?budman8512-13-2023Disciple3.6KViews0likes3CommentsHelix Equipment
I have finished paying for my internet and TV equipment, can I return them to Videotron if I cancel my services? Also, I have a wifi pod that I still have a balance on, can I return that for a refund or do I have to keep it and pay the balance?katslik11-19-2023Initiate1.6KViews0likes1Comment
Tags
- Customer Centre7 Topics
- Helix4 Topics
- illico2 Topics
- Security2 Topics
Top Content
- 15KViews0likes22Comments
videotron email
Solved11KViews0likes1CommentThe bill by e-mail
Solved10KViews0likes3CommentsChannel Description
Solved8.9KViews0likes3CommentsEmail
Solved8.9KViews0likes1CommentPre-Authorized Payments
Solved8.6KViews0likes2CommentsUser Centre + Username
Solved8KViews0likes1Comment- 7.9KViews0likes0Comments
Payment Plan options
Solved7.8KViews0likes1Comment- 7.6KViews0likes1Comment