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Ça prends son temps, la facture en ligne (par courriel)
Il y a un bon brin d'années, Vidéotron avait commencé à promouvoir la facture en ligne (par courriel). À un moment donnée, autant avec que sans les complications avec Poste Canada, on recevait nos facture papier environ 3-4 jours avant la date d'échéance. (Même, une fois, elle avait arrivé 2 jours après la date d'échéance.) C'était à ce moment là que j'étais passé à la facture en ligne parce qu'on se faisait dire qu'on les recevrait à leur date d'émission. Maintenant, plusieurs année plus tard, Vidéotron prend maintenant 10 jours (après la date de facturation) avant d'envoyer sa facture par courriel. À titre de rappel, la date d'échéance pour payer la facture est de 3 semaines après la date de facturation. Donc, si on fait un brin de mathématiques, 21 moins 10, ça donne 11 jours donc 1.5 semaines entre la date où on reçoit la facture par courriel (qui est supposé être envoyé à la date de facturation par courriel, et non PAS 10 JOURS APRÈS!) Et ce n'est pas une question de "lenteur" avec les serveurs courriels. C'est un act volontaire du réseau de communication mis en place par Vidéotron puisque la date d’envois enregistrée par le server d'expédition démontre bien que c'est bel et bien envoyé 10 jours après la date de facturation. (Lorsque vous recevez un courriel, vous pouvez voir les informations tel que la source, la date d'envois, la date de réception, etc. Tout ce qui "touche" le courriel ajoute sa trace au courriel via le code meta du courriel.) Par example, la dernière facture que j'ai reçu a été reçu à ce moment: Tue, 26 May 2026 06:24:19 -0700 (PDT) et la date d'envois pour la dite facture daté du 16 mai 2026 est... Tue, 26 May 2026 06:24:18 -0700 (PDT) par le serveur MX06out.videotron.com Si on est pour recevoir nos factures par courriel après d'aussi long délais irraisonnables et qu'on devient obliger d'aller tout le temps directement sur le portail de Vidéotron pour savoir si une facture prête ou pas, je pense que je vais demander le retour de la facture papier et je vais dorénavant aller voir sur le portail de Vidéotron. Je ne vois plus aucun avantage à la facture électronique. Ce n'est pas très professionnel de la part de Vidéotron.
Issues logging in to My Account after recent update
Hi everyone, I'm creating this post because I've been experiencing significant issues logging into my My Account on the Videotron website and app ever since the latest system update. Specifically, I'm encountering: Error messages when entering correct credentials. Infinite loading screens after attempting to log in. "Session expired" messages immediately after successful login attempts. Difficulty resetting my password, even when following the prompts. I've already tried the following troubleshooting steps: Clearing browser cache and cookies. Trying different browsers (Chrome, Firefox, Safari). Attempting to log in from different devices (desktop, mobile). Uninstalling and reinstalling the My Videotron app. Restarting my modem and router. Is anyone else facing similar problems? If you've found a solution or a workaround, please share it here! It would be helpful to consolidate our experiences and see if there's a common underlying issue. cattranslator Thanks in advance for your help and insights!
Long-time customers get shafted
I've been a Videotron customer for over 40 years. Right now I have Internet 400 and TV 15 choices for $122.00/mo. They have a deal for new customers for 1 Gig Internet and TV 15 choices for $124.00/mo. I asked about upgrading. The $124 is strictly for new customers and we can't do anything for you. Thanks for nothing.
Videotron big **blip** 😡
In my billing they put 2 cellphones but only 1 i used and the other 1 I already return to the manager who send to me the cellphone. How come they put charge me if i never used the phone. And now the customer service they not open my account. But other customer service they open how come different they say . I’m so very stress to videotron and 2x to charge me to my credit card.
6 phones, highest TV and Internet packages.
With phone rentals and services i pay Videotron, north of 600$ a month, every month, you can't ask for more out of a client. Last night, in the internet forums, I asked/complained about having the same upload speed for too long. Today that account is permanently banned when i try to log on. I had 3 emails from Videotron, welcome, 1st badge, 2nd badge. I received nothing about the ban, no way to contest or even know what rule I broke, since I see similar complaints dating way back. I came here with upload speed frustration, but I leave with a much deeper frustration.Problems with my IP address
Hi there. I’ve been trying for several months now to open network settings in the browser. Before it worked fine, but it seems that my browser is not able to reach my public IP anymore. The browser tries to load it for a minute and gives an error. I also encountered problems with running servers on my PC. I tried to solve this problem for like a month or so and couldn't find any information about that. I have literally checked everything available on the internet with no results. I appreciate any help from you.The Videotron forum is getting a makeover!
Find out what’s in store for you. Dear Member, Good news! The platform powering the Community forum and our blog will be upgraded on December 9, 2024. You’ll get an improved experience for discussing your Videotron products with your peers and our experts: Easier, faster searching More user-friendly interface More attractive, better organized content creation Enhanced mobile functionality Improved accessibility Important The forum and blog will be unavailable for the duration of the upgrade, on December 9, from 9 a.m. to 5 p.m. We’ll send you an email inviting you to check out the new platform when the upgrade is complete. Stay tuned!
Mutli-recodred
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to see the recordings on the living room recorder through the basement one. This morning I cannot see the recordings on the other recorder. Is that a change made by Videotron or did I lose a config. If so how to get it back? Thx
