Older Illico models
Hello, My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD versions of the CTV Comedy, Movie Time, Starz 2, to name a few. However, on the 2012 one, they only have access to the SD version of those channels on TV (they DO have access to HD of other channels, but not all of them). Is possible to update the software or is there anything Videotron can do to help? Or do they need to purchase a more recent Illico terminal? Helix is not an option because it is not avaiable in their area. Thanks in advance
Videotron Illico
I have used the Illico online TV guide to program and manage my 4 Illico boxes. Now it appears that Videotron has discontinued the service and is trying to force Helix down my throat. Helix is an interesting system but I am invested in Illico. The Helix TV app does not work with the Illico system. I consider this a reduction of my service. I wonder how much they are willing to reduce my bill? I wonder what the CRTC has to say?
