Illico Multi-recorders
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to watch recording on the other recorders. Since this morning, I cannot. Is this something that changed from Videotron did I lose a config? If so how do I get it back? Thx for your assistance
New Illico recordings are not properly sorted by date
I'm an Illico subscriber with the Samsung GX-VD940CJ PVR. Since December 4, I've been having a problem with the sorting of new recordings by date. Specifically, all new recordings are placed at the bottom of the list of recordings instead of at the top (i.e. they are considered "older" than anything else I've recorded previously, going back several years). For series episodes that are grouped together in the recordings list, new episodes are similarly placed at the bottom. Only items that were recorded since December 4 are properly sorted in the list, albeit at the bottom (for example, a December 11 recording will appear before a December 5 recording, but both are at the very end of the list). I know that recorded items store their full recording date (including year) internally, even though only the month and day are displayed in the recordings list. So it's likely that, since December 4 at least, the incorrect YEAR is being stored with my recorded items, resulting in the screwed-up date orders. I've already tried rebooting the PVR by unplugging it for 60 seconds, which did not fix anything. If the issue is only on my side, is there something I can do, apart from factory-resetting the PVR and losing dozens of saved recordings, which I do *NOT* want to do? Is it possible that something was accidentally changed on Videotron's side, where new recordings are given a default year of "1969" for example?
Older Illico models
Hello, My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD versions of the CTV Comedy, Movie Time, Starz 2, to name a few. However, on the 2012 one, they only have access to the SD version of those channels on TV (they DO have access to HD of other channels, but not all of them). Is possible to update the software or is there anything Videotron can do to help? Or do they need to purchase a more recent Illico terminal? Helix is not an option because it is not avaiable in their area. Thanks in advanceJune 15, 2022, switch from the illico TV app to Helix TV
Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you can find it here. And you're probably wondering what are the advantages of the new application. Well, with the Helix TV app, you can: Download your content before you leave home and watch it wherever you are with the Download and Go option. Watch your movies and shows simultaneously on five different screens, such as your tablet, smartphone or TV. Stream your content to any screen, even a TV, wherever you are.
Videotron Illico
I have used the Illico online TV guide to program and manage my 4 Illico boxes. Now it appears that Videotron has discontinued the service and is trying to force Helix down my throat. Helix is an interesting system but I am invested in Illico. The Helix TV app does not work with the Illico system. I consider this a reduction of my service. I wonder how much they are willing to reduce my bill? I wonder what the CRTC has to say?
Handshake problem?
Hoping you folks can figure out this annoying problem. Brand new Samsung QLED TV (Q90A) connected directly to the Illico Samsung 4K PVR via HDMI (I've switched 3 cables, problem persists) This doesn't happen all the time but on cold boot (say, in the morning), there will either be no sound, other times no image no sound and other days all is good with image and sound. When there is no image I still get the info below: The only way to fix this is to reboot the terminal and connect/reconnect the cable. The same happens on the TV's other 3 HDMI ports. If I connect the terminal to my little 19"in Samsung, never a problem and the same when it was connected to the old Samsung plasma. Thanks in advance for any possible leads to solve this problem.
