illico
17 SujetsIllico Multi-recorders
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to watch recording on the other recorders. Since this morning, I cannot. Is this something that changed from Videotron did I lose a config? If so how do I get it back? Thx for your assistance238Vues0like1CommentaireHelix Internet & Illico TV?
Is this possible? Could we split the coax cable and run it into the gateway and modem and then use the former for the internet and the latter for the TV? I ask because there are some limitations w/ Helix TV that are deal-breakers for me: Inability to record a TV program from when you started to watch it vs when you started recording it The delay between changing the channels I have confirmed that these issues are not present with Bell. Are there other limitations others have come across after using Helix for some time that they had wished they knew about before? It is also disappointing that there are not more apps (E.g. Plex)Résolu877Vues0like1CommentaireNew Illico recordings are not properly sorted by date
I'm an Illico subscriber with the Samsung GX-VD940CJ PVR. Since December 4, I've been having a problem with the sorting of new recordings by date. Specifically, all new recordings are placed at the bottom of the list of recordings instead of at the top (i.e. they are considered "older" than anything else I've recorded previously, going back several years). For series episodes that are grouped together in the recordings list, new episodes are similarly placed at the bottom. Only items that were recorded since December 4 are properly sorted in the list, albeit at the bottom (for example, a December 11 recording will appear before a December 5 recording, but both are at the very end of the list). I know that recorded items store their full recording date (including year) internally, even though only the month and day are displayed in the recordings list. So it's likely that, since December 4 at least, the incorrect YEAR is being stored with my recorded items, resulting in the screwed-up date orders. I've already tried rebooting the PVR by unplugging it for 60 seconds, which did not fix anything. If the issue is only on my side, is there something I can do, apart from factory-resetting the PVR and losing dozens of saved recordings, which I do *NOT* want to do? Is it possible that something was accidentally changed on Videotron's side, where new recordings are given a default year of "1969" for example?1,9 kVues0like2CommentairesOlder Illico models
Hello, My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD versions of the CTV Comedy, Movie Time, Starz 2, to name a few. However, on the 2012 one, they only have access to the SD version of those channels on TV (they DO have access to HD of other channels, but not all of them). Is possible to update the software or is there anything Videotron can do to help? Or do they need to purchase a more recent Illico terminal? Helix is not an option because it is not avaiable in their area. Thanks in advanceRésolu5,2 kVues0like1CommentaireJune 15, 2022, switch from the illico TV app to Helix TV
Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you can find it here. And you're probably wondering what are the advantages of the new application. Well, with the Helix TV app, you can: Download your content before you leave home and watch it wherever you are with the Download and Go option. Watch your movies and shows simultaneously on five different screens, such as your tablet, smartphone or TV. Stream your content to any screen, even a TV, wherever you are.3,6 kVues1like2CommentairesVideotron Illico
I have used the Illico online TV guide to program and manage my 4 Illico boxes. Now it appears that Videotron has discontinued the service and is trying to force Helix down my throat. Helix is an interesting system but I am invested in Illico. The Helix TV app does not work with the Illico system. I consider this a reduction of my service. I wonder how much they are willing to reduce my bill? I wonder what the CRTC has to say?4,5 kVues0like5CommentairesHandshake problem?
Hoping you folks can figure out this annoying problem. Brand new Samsung QLED TV (Q90A) connected directly to the Illico Samsung 4K PVR via HDMI (I've switched 3 cables, problem persists) This doesn't happen all the time but on cold boot (say, in the morning), there will either be no sound, other times no image no sound and other days all is good with image and sound. When there is no image I still get the info below: The only way to fix this is to reboot the terminal and connect/reconnect the cable. The same happens on the TV's other 3 HDMI ports. If I connect the terminal to my little 19"in Samsung, never a problem and the same when it was connected to the old Samsung plasma. Thanks in advance for any possible leads to solve this problem.Résolu5 kVues0like3CommentairesChanging Password in Customer Centre
My account is currently locked, due to entering the incorrect password multiple times. Whenever I click "forgot password", I provide my username on the following page and then click Enter. When I do that, the next page does not open or is unresponsive... I am not sure how I can change my password and customer service is not any help.Résolu4,4 kVues0like1Commentaire4K HDPVR
After having switched my services to Videotron from Bell Fibe I am disappointed in the tv service. First there is no way on the Videotron PVR to only record new shows, you can only record the show on the same day and time but then if repeats are put in between it records everything I am hoping that can become a new feature? Also when looking through the guide and selecting tv programs to record Bell's used to tell you if it was a new episode all videotron tells you is episode# season# which can be a little confusing if you have never taken note something to improve? Also when watching a movie from channels on demand and you stop the movie the system should really have the option to continue where you left off. Now you need to start watching the movie from the start and the FWD option is very slow. The restart option should really become a new feature as sometimes you miss the movie on TMN or a show and want to restart it. Anyway for Videotron to add access to Discovery on Demand shows and also show those available in 4K?Résolu6,2 kVues0like1Commentaire