Discussion de forum
Issues logging in to My Account after recent update
Hi everyone,
I'm creating this post because I've been experiencing significant issues logging into my My Account on the Videotron website and app ever since the latest system update.
Specifically, I'm encountering:
Error messages when entering correct credentials.
Infinite loading screens after attempting to log in.
"Session expired" messages immediately after successful login attempts.
Difficulty resetting my password, even when following the prompts.
I've already tried the following troubleshooting steps:
Clearing browser cache and cookies.
Trying different browsers (Chrome, Firefox, Safari).
Attempting to log in from different devices (desktop, mobile).
Uninstalling and reinstalling the My Videotron app.
Restarting my modem and router.
Is anyone else facing similar problems? If you've found a solution or a workaround, please share it here! It would be helpful to consolidate our experiences and see if there's a common underlying issue. cattranslator
Thanks in advance for your help and insights!
1 Réponse
Thanks for bringing this up—you're not alone! I had similar login trouble recently and it turned out to be a cookie/session issue on the backend, not just browser-related. While it’s not directly related, I was also browsing and noticed some platforms had backend sync issues after updates, which caused login loops. Might be worth reaching out to support with detailed screenshots—they were helpful in my case. Hope it gets sorted for you soon!
