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Find out what’s in store for you. Dear Member, Good news! The platform powering the Community forum and our blog will be upgraded on December 9, 2024. You’ll get an improved experience for discussing your Videotron products with your peers and our experts: Easier, faster searching More user-friendly interface More attractive, better organized content creation Enhanced mobile functionality Improved accessibility Important The forum and blog will be unavailable for the duration of the upgrade, on December 9, from 9 a.m. to 5 p.m. We’ll send you an email inviting you to check out the new platform when the upgrade is complete. Stay tuned!
Mutli-recodred
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to see the recordings on the living room recorder through the basement one. This morning I cannot see the recordings on the other recorder. Is that a change made by Videotron or did I lose a config. If so how to get it back? Thx
Comment editer le titre de posts qu'on a fait dans le forum?
J'ai comme habitude d'aller editer mes posts de forum sur n'importe quel site quand j'ai trouve une reponse. Example, ajouter [ANSWERED] ou [RESOLVED] dans le titre, au tout debut. Mais je ne trouve pas d'option pour editer un post. Ou plutot, j'ai un post qui affiche comme de quoi il a ete edite, mais ne me donne pas l'option de le refaire. La premiere edition etait pour corriger des fautes de frappe. La deuxieme pour changer le titre. On peut editer un post mais seulement une fois ou il y a des conditions speciales?
Personal account and Helix account are not recognized but internet works
Can't log in to either account, they are not identified by Videotron as existing. This began at least a month ago. Otherwise, the service is working fine: internet is ok and all services are working. Would like to check my account status to see if there could be situations that need investigating: adding features, checking prices or adjusting features: the normal business relationship of consumer with supplier.
Helix TV Terminal losing HDMI audio signal
Since the installation a few days ago, it's been working fine. This morning I turn the TV on, there is picture, no sound. I checked if the sound bar is on, it was. I then checked the TV speakers, they were working. I tried resetting the box, the TV, and checked all the wires. Everything was ok. I tried the TV's Smart apps to see if they had sound. I selected YouTube, clicked a video, and audio was now working thru the sound bar. When I changed to the Helix TV terminal, it too was now sending audio thru the sound bar. Sound bar uses HDMI ARC cable. Does the Helix terminal also require an ARC port?
Recording sports
I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same issue will occur later this month at RG? Does anyone know a solution? Thanks.
