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The Videotron forum is getting a makeover!
Find out what’s in store for you. Dear Member, Good news! The platform powering the Community forum and our blog will be upgraded on December 9, 2024. You’ll get an improved experience for discussing your Videotron products with your peers and our experts: Easier, faster searching More user-friendly interface More attractive, better organized content creation Enhanced mobile functionality Improved accessibility Important The forum and blog will be unavailable for the duration of the upgrade, on December 9, from 9 a.m. to 5 p.m. We’ll send you an email inviting you to check out the new platform when the upgrade is complete. Stay tuned!
Mutli-recodred
Hi there, We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to see the recordings on the living room recorder through the basement one. This morning I cannot see the recordings on the other recorder. Is that a change made by Videotron or did I lose a config. If so how to get it back? Thx
I need to register a @videotron.ca email
Long story short, I created an xbox account using aVideotron.ca email and now that my account has been hacked, the only way Microsoft will allow me to recover it is through, emailing them directly from the sign up email which was the videotron one. Having spoke to employees, only members registered before July 21st 2020 can create Videotron.ca emails. Would someone be willing to help me on this? They just need to make an email and I'll have my own password. I will pay.
customer sercice
My massage to Mr sylvain Brosseau sinior vice president operation customer service Mr S Brosseau hopfully i could get a enswer from the satisfaction deppartent after talking to 7 personal at customer and 4 supervisor no answer up this moment after 30 years with videotron that s not exceptale merci d avence de votre attention A D SABA
Why are my Videotron and Hélix bills separate and why isn't Hélix automatic withdrawal like Videotro
I've just switched from Illico to Hélix. I also have my two cell phones with Videotron. Why is the billing for the two services separate? And how can I get automatic withdraw for payment on Hélix like I have for my phones on Videotron?suggestions...
possibility to pay my monthly account by credit card directly on the app or the web my account, so not to have to call by phone and wait 30 to 60 minutes on hold. No I don't want to do pre-authorized payments... I don't trust you having my CC info on your servers. Also on the app or web my videotron.ca possibility to remove channels on " à la cart", adding is possible... why not to remove? The videotron app offers too little options, please revise...Videotron changing contract prices, claiming it was an error
A warning to other customers, Videotron is playing games on agreed prices in contracts. I received a letter stating that the DUO offer discount of $20 on my internet package is apparantly an error, yet when I signed up for mobile service back in 2014 it was part of the deal. I qualified and could keep the DUO offer if I have a mobile service along with another Videotron service with a minimum of $60 (which I do). After years of having this offer and after many changes to my account (being reassured I still qualified for this offer as long as I met the terms outlined in the contract) they've decided to claim it as an "error", how convenient. After speaking with one satisfaction he agreed it was shady and that I was not the only customer affected and calling in, however upon requesting to speak with a supervisor I was hang up on (thanks videotron). The second agent seemed to understand right off the bat but offered no advice/no counter satisfaction offer and was not willing to workout something at all. I find it unfortunate that Videotron has finally reached the customer service levels of Bell and Rogers, that is not honouring their own contract and their own terms.Flash survey: Technology under the Christmas tree
I guess you've all already bought your Christmas presents or, if you're like me, you're going to sprint a few hours before Santa's arrival. I would like to know: What are the technological gifts that will be found under (or in) your tree this year? Vincent Quigley Your Community ManagerSuper Users are there to help!
If you’re observant, you’ve probably noticed that some of our users now have this little icon identifying them as Super Users. What’s a Super User? They’re the most active and useful members of the Forum, the crème de la crème of users: they help others with Videotron products and services, share their knowledge, come up with solutions and show customers how they can find solutions themselves in the Support section of our website. In short, Super Users are your best allies when you’re looking for an answer to a question! Who are the Super Users? Allow me to introduce our first crew of Super Users: SamusAran Kira LevelUp BB-8 pastisfmontreal Anonyme yass05 Feel free to call them to the rescue by usingthe @ sign and their handle! How can I become a Super User? It’s easy. Post relevant and interesting content on a regular basis, answer questions and participate in the Community actively and respectfully. This is just the beginning for the Super User program. We’re actively looking for new members to add to the team. Vincent Quigley Your Community ManagerMonday, May the 7th 9:55 am, a test of Quebec Alert Ready
This morning, Monday, May the 7th, a test of Quebec Alert Ready will happen. There is no danger to your health or safety. If this had been an actual emergency, you would now hear instructions for protecting yourself. For more information about emergency alerts, you can : 1. Visit our support section : http://support.videotron.com/residential/mobile/understand-alert-ready-service 2. visit the officiel AlertReady Website: www.alerte.gouv.qc.ca Have a nice day ! Vincent Quigley Your Community Manager
