Forum Discussion
6 phones, highest TV and Internet packages.
With phone rentals and services i pay Videotron, north of 600$ a month, every month, you can't ask for more out of a client. Last night, in the internet forums, I asked/complained about having the same upload speed for too long.
Today that account is permanently banned when i try to log on. I had 3 emails from Videotron, welcome, 1st badge, 2nd badge. I received nothing about the ban, no way to contest or even know what rule I broke, since I see similar complaints dating way back.
I came here with upload speed frustration, but I leave with a much deeper frustration.
3 Replies
Good morning MarcV and sorry for this situation! We would like to verify this in details with you by accessing your account. We will write you in private, thank you!
Being permanently banned from Videotron's internet forums without explanation after complaining about upload speeds, despite being a high-paying customer, is unacceptable. Immediately try contacting Videotron through phone, email, and social media, documenting all interactions. Escalate within the company if initial responses are poor. Consider filing a complaint with the Commission for Complaints for Telecom-television Services (CCTS, ktag login) in Canada. Publicly share your experience cautiously and seriously evaluate switching to alternative service providers given this poor customer service.
Good morning dennis65, we're truely sorry and concerned about this situation. In order to understand what happened, we will write you in private to verify your account. Thank you.
