Problème Hélix 4K et TV LG 65UF9500
Avant sur le système Illico, J’avais accès aux postes 4K mais maintenant c’est impossible depuis que j’ai migré vers Hélix. Le signal n’est plus accepté par ma télévision LG modèle 65UF9500 avec leur protocole HTCP 2.2 alors qu’il était avec le HTCP 2.1. LG et Videotron se renvoient la balle pour dire que le problème n’est pas de leur côté. Quelqu’un aurait une solution pour corriger ce problème ? Où puis-je formuler une plainte à Vidéotron? J’ai peur d’acheter une télévision de quelques K$ et d’avoir le même problème dans 5-6 ans.
Illico TV to Helix TV - A step backwards in some functionality
Hello, just switched to Helix from illico TV and although the Internet speeds are better, the Helix TV is not as good as illicoTv. 1. Illico TV when you were on a channel and something comes up where you can't continue to watch your show, you press record and it would record from start to end. On Helix TV it does not do that, it records at the point in time you pressed record. 2. On Helix TV you have the option to restart a show. However it does not allow you to fast forward, you have to press Go to Live and then rewind to reach the point in time that you want. If you went too far by mistake, you can't forward... You have to go live and then rewind. What the heck functionality is that!!?? 3. Illico TV had 1 hour buffer, Helix TV has 25 minutes. If you wanted to go back 30 minutes in time. You have to restart, go to live, then rewind 30 minutes. Can't fast forward, and what is annoying is that some shows you can fast forward so it's not consistent. I have 30 days to go back to illico. However can you stay on Helix internet and go back to Illico TV??? If they can put the 1 hour buffer, record the start of a show if you were on the channel from the beginning, fast forwarding in on demand on Helix TV that would already be a good step in the right direction.
Stingray channel numbers on Helix
Hi! I have just switched from Illico to Helix, and the first thing I discovered was that all of the channel numbers have changed! Of course, the common advice is that I "just have to talk into the remote", but this isn't always practical, for a number of reasons, including: 1) I use a universal remote (Harmony Ultimate Home), which now must be reprogrammed 2) I don't always have the TV on, i.e. I often listen to Stingray Music, so stream directly to my stereo. So my main question is: Where can I get a listing of all of the Helix channels,with channel numbers? (yes, I can weave my way through my account to see the page with all of the icons, but I must hit "Details" for each, to see the channel number. I have been all over the Internet, Videotron "help" pages, and this forum, and I keep landing on the Illico channels, which are different. To add to the above - and this may be most important - Where can I find the list of Stingray channels on Helix? Even the "My Channels" page in my account does not list Stingray stations. For instance, The Blues on Illico Stingray was 529, and on Helix it's 544. Thank you!
Change channels , surf channels
When I change channels with the helix remote control (CH button), it takes me to channels that are not free to me. How can I surf channels and only go to the channels free to me? Has this been resolved? https://forum.videotron.com/t5/tv-entertainment/channel-surfing-with-helix-a-must/m-p/21832 tagging other users that posted in a previous post about this issue in case there is a solution. danmitch1,PatrickM,JD,CedrikS ,Frootch
