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I've had HELIX with GIGA speed for almost 3 years. So far, it's been pretty reliable but there are occasional interruptions and slowdowns. Certainly better than Illico. But over the last 2 months, I've been losing Internet or WiFi connections several times during the day. These are short disruptions...a minute or a few. Several times too the HELIX receivers can't connect to the gateway. But after a few minutes it's OK. It's become a real annoyance. So I called technical support last week. They told me right away that I have electromagnetic interference. Apparently, they have a tool that tells them this. Happens at fairly regular intervals not not exactly at predicable times and rarely overnight. But nothing has changed in my home. The gateway is still in the same place and nothing is blocking it. I haven't bought anything like a soundbar or smart TV or any new appliance. This problem has come out of nowhere. Maybe a neighbor? I live in brick a home and my neighbor's homes are all brick too. I have a hard time believing that's the cause. Anyone else have a similar problem? How do you go about finding the problem. The support guy said I could download the NetSpot app which I did. But I can't really figure out how this product works. Any one have experience with such a tool? If this continues, I'm going to Switch to Bell Fibre direct 3.0 Gbps.
Illico TV to Helix TV - A step backwards in some functionality
Hello, just switched to Helix from illico TV and although the Internet speeds are better, the Helix TV is not as good as illicoTv. 1. Illico TV when you were on a channel and something comes up where you can't continue to watch your show, you press record and it would record from start to end. On Helix TV it does not do that, it records at the point in time you pressed record. 2. On Helix TV you have the option to restart a show. However it does not allow you to fast forward, you have to press Go to Live and then rewind to reach the point in time that you want. If you went too far by mistake, you can't forward... You have to go live and then rewind. What the heck functionality is that!!?? 3. Illico TV had 1 hour buffer, Helix TV has 25 minutes. If you wanted to go back 30 minutes in time. You have to restart, go to live, then rewind 30 minutes. Can't fast forward, and what is annoying is that some shows you can fast forward so it's not consistent. I have 30 days to go back to illico. However can you stay on Helix internet and go back to Illico TV??? If they can put the 1 hour buffer, record the start of a show if you were on the channel from the beginning, fast forwarding in on demand on Helix TV that would already be a good step in the right direction.
Helix TV Issue "Channel Temporarily Unavailable"
I have always had this issue, but disregarded it because I didn't watch too much TV. However, now that the Olympics are on, I've been watching much more often. The issue I'm experiencing is that every time I watch Helix TV, after a few minutes, the three dots appear on the screen as if it's loading something. After sometime, the error message shows up "This channel is temporarily unavailable". While this is happening, I can hear the sound of the channel in the background, and can change channels, but I can't see anything except the 3 dots. Clicking "Try Again" or "Cancel" does not do anything. Guide still works and the Helix button brings up the menu, but when anything is selected, it just shows the 3 dots loading. The only thing that fixes this is to unplug the box and plug it back in, but then after a few minutes the problem starts up again. I have tried changing HDMI cables, changing the Helix box from the old (Gen 1) to the more recent (Gen 2), but still am having the same problem. Please see the screenshot for a better understanding. Has anyone experienced this before, and if so, what was the solution?
Achetons Québécois
Bonsoir, Dans le contexte Géopolitique que nous Vivons. Est-ce que Vidéotron (Québécor) envisage, concernant Helix de briser son contrat de locataire avec la compagnie Comcast et récupérer ses lettres de noblesse de solidarité , fièrté Québécoise créer en 1965 par Pierre Péladeau. Merci
Appli Helix TV: Appareil manquant pour casting
Suis-je le seul où lorsque je cherche à caster depuis l'application Helix TV, je ne vois pas l'ensemble des appareils qui supporte le casting de mon réseau? Dans mon cas, ma télé TCL QM7 (os android 12) et nvidia shield (depuis update 9.1) ne sont jamais inscrit dans la liste d'appareil. Par contre, je suis toujours en mesure de caster à mes Chromecast et vers ma barre de son JBL link bar (android TV). Je peux valider que les appareils sont bien configuré dans google home puisque je suis en mesure de caster depuis d'autres applications comme Youtube et Netflix. Idéalement, j'aimerais comprendre exactement ce que Helix fait comme validation avant d'afficher les appareils. Par exemple: Version du micrologiciel Chromecast Appareil avec une adresse IPV6 local Version DRM supporter J'utilise sans problème l'appli Helix TV depuis environ deux ans. J'ai remarqué la problématique lors de la mise à jour du shield à version 9.1 et lors de l'installation de la TCL QM7. L'ensemble des appareils sont connecté au même réseau WIFI. Mes équipements réseautiques sont composés du Helix Fi 2 et un pods. Merci,
