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Recurring incorrect geolocation issue affecting multiple Videotron public IP ranges
Hello, I am experiencing a recurring geolocation issue affecting my Videotron Internet connection and multiple public IP addresses assigned to my account. All devices connected through my home Internet connection (computers, phones, tablets) are incorrectly geolocated by Google services to Qiddiya City / Saudi Arabia instead of Montreal, Canada. Symptoms include: Google Maps immediately placing my location in Saudi Arabia “Near me” searches returning Middle East results Incorrect regional results and geolocation across Google services time and date Important troubleshooting already completed: The issue affects ALL devices connected to my home Internet LTE/5G on the same phones works perfectly and immediately returns the correct location. IPv6 is disabled I use my own router (UDM-Pro) with the Videotron modem in bridge mode Most importantly: Changing the WAN/public IP temporarily resolves the issue, but after approximately 3-4 days the problem returns again. Example affected IPs: 135.19.220.105 184.162.107.94 This strongly suggests that there is an issue with the geolocation/routing information associated with certain Videotron IP ranges or upstream routing pools. This is clearly not: a browser issue a device issue a WiFi issue or a Google account issue Please escalate this issue to the appropriate network/networking-geolocation team and investigate: incorrect IP geolocation registration upstream routing/geolocation databases DHCP pool assignments possible incorrect registration of Videotron IP blocks with Google geolocation services At this point, the issue is recurring across multiple IP assignments and requires investigation from the network side. Thank you.laurentiu_state14-06-2026Initiate10Vues0like0CommentaireClosed Captions
Good day, If anyone is having problems with "cc" not being shown. Specifically on Global TV, there is a fix on the PVR settings. Vidéotron technician was unable to help, but Global TV reached out to me with the fix! It was a Videotron problem!Carolinem122-01-2025Initiate67Vues0like0CommentaireRe: Enregistrements à long terme
Hello, I faced similar kind of issue last time, I am still searching for some proper solution. Sometimes, issues like "data not available" can be due to temporary technical glitches or updates in the system. These usually get resolved fairly quickly. Try again!cris458carlo04-09-2024Initiate621Vues0like0Commentaire- giuliano15-04-2024Initiate1,1 kVues0like0Commentaire
Helix not connecting
Can view the channels but cannot get one to play. This is unacceptable during the World Cup. It also doesn’t show the real time. what is going on with Helix? Any other time, I have no problems. Too many people connecting?Marielyrosaly10-09-2023Initiate1,2 kVues0like0CommentaireHelix Compatible Soundbars
Are there any soundbars that are compatible with Helix? By compatible I mean that they are RF and when you turn on the TV using the Helix remote, it also turns on the soundbar and allows you to adjust the volume of the soundbar from the Helix remote.rpridham30-06-2023Chevalier1,4 kVues0like0Commentaire- Fralex201007-04-2023Initiate1,3 kVues0like0Commentaire
CBC News Network volume on illico HD vs SD
I subscribe to CBC News Network on the illico TV service. When I watch it on the SD channel 18, I can leave the volume set at 28 like most other channels. However, when I switch to HD channel 618, I have to double the volume on my TV to 56 to get the same audio level. Then when the commercials come on they are blasted at high volume and I have to lower the volume, then raise it again when the commercials end. Has anyone else experienced this? It only seems to happen on CBC News Network.barrymtl06-03-2023Initiate1,4 kVues0like0CommentaireBET Channel
Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!WalterJr23-01-2023Officer1,6 kVues0like0Commentaire
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