Why isn't "The Daily Show" available on the Videotron Helix CTV Comedy Channel line-up?
I subscribe to the CTV Comedy Channel through Videotron (Helix) and would like to watch the Daily Show with Jon Stewart but it doesn't appear in the line-up. When I was with Bell (Fibe) it was available, why isn't it through Videotron?
Package Channels
I have been on the phone with customer service three or, four times now about my channel line up. Although, I am supposed to be able to change my channel line up once every 30 days, on my TV and in my customer center, I have not been able to do so. Any link that I click on leads me to an error page with a message to call and so I have called ....... and called ...... So, BBC Canada is no longer available and apparently, a random channel replaced it in my package. I want to switch out that random channel with Starz. I have asked if this is a premium channel and I was told not. The reps that I have spoken with say, give it time. They call me back and it's still not working. They call back again, and again, it's still not working. I was told I would have another call back yesterday. Never received it. Is there anyway to fix this issue myself?
Request to get GO Apps for Helix users
I switched from bell to videotron, with the promise to have a better experience. The internet so far is great, no complaints, also the tv system works really good. But I have another tv with an Apple TV and I was surprised to see that none of the apps work with videotron/helix (ctv, citytv, global, fx) on bell I used to have them for free, given that I have them on my channels choices. It’s also not available a Helix app for the Appletv, and the iPhone app doesn’t allow to airplay the content.
Signing into TV channel apps on Fire TV brings up traditional videotron logins
Hello, I'm a Helix subscriber. I also own a few Amazon Fire TV devices. They offer several channels apps that have some free content but most of the content you must sign in. For example, to sign in to Global TV app, they ask you to go to a Globaltv site, enter a code, and then a selection appears asking who is your provider. I select Videotron and it takes me to a traditional videotron login page (not Helix). My email and password do not work there. CTV app doesn't even offer Videtron as a provider. So, what are you doing to fix this ? thanks Joe
