helix tv terminal
3 SujetsHelix TV Issue "Channel Temporarily Unavailable"
I have always had this issue, but disregarded it because I didn't watch too much TV. However, now that the Olympics are on, I've been watching much more often. The issue I'm experiencing is that every time I watch Helix TV, after a few minutes, the three dots appear on the screen as if it's loading something. After sometime, the error message shows up "This channel is temporarily unavailable". While this is happening, I can hear the sound of the channel in the background, and can change channels, but I can't see anything except the 3 dots. Clicking "Try Again" or "Cancel" does not do anything. Guide still works and the Helix button brings up the menu, but when anything is selected, it just shows the 3 dots loading. The only thing that fixes this is to unplug the box and plug it back in, but then after a few minutes the problem starts up again. I have tried changing HDMI cables, changing the Helix box from the old (Gen 1) to the more recent (Gen 2), but still am having the same problem. Please see the screenshot for a better understanding. Has anyone experienced this before, and if so, what was the solution?51Vues0like1CommentaireHelix remote code rate?
I'm trying to use a IR transmitter to remotely (from internet) control my Helix terminal. The auto learn does not seems to work (read). Somewhere it suggest that the remote does not use the 38K code rate... Anybody has some knowleadge about the IR encoding rate of the Helix remote?131Vues0like4CommentairesProblème Hélix 4K et TV LG 65UF9500
Avant sur le système Illico, J’avais accès aux postes 4K mais maintenant c’est impossible depuis que j’ai migré vers Hélix. Le signal n’est plus accepté par ma télévision LG modèle 65UF9500 avec leur protocole HTCP 2.2 alors qu’il était avec le HTCP 2.1. LG et Videotron se renvoient la balle pour dire que le problème n’est pas de leur côté. Quelqu’un aurait une solution pour corriger ce problème ? Où puis-je formuler une plainte à Vidéotron? J’ai peur d’acheter une télévision de quelques K$ et d’avoir le même problème dans 5-6 ans.Résolu336Vues0like1Commentaire