Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
A friend of mine just got off the phone with Videotron for Internet service but has yet to go with them until the below can be confirmed.They only want wired Internet services (Internet-supplying coax and the ability to use RJ-45 ethernet). That mean...
Hello, I have the Helix internet with Videotron, and have the router (white model) and 2 Helix Pods (newer model).My house is wired with a switch and has ethernet jacks in most rooms, however, the router is in the basement and wifi does not extend to...
How do I connect and use a fax modem with the home phone service?
Bonjour, Quand j'essais de faire un download des log firewall, il me download seulement les deux ligne qui donne le résultat des bloquage fait, comment faire pour avoir la liste complete, meme chose event et system il est vide
Two months ago on the advice of a Videotron technician I replaced my Bell landline phone with a TCLFlip phone purchased from Videotron for calling and perhaps texting. Two months later the phone would no longer connect to Videotron's telephone netwo...
Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
Hi, By going to 10.0.0.1, I can change my wi-fi option. I can choose to turn on or off the wi-fi. However, even after turning off the wi-fi option, there are plenty of wireless activities next to the Helix Gateway, which is quite concerning. Thi...
Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a po...
Hi, In an effort to better improve security for my home network, I would like to configure the DNS settings on my router to point at "protected" DNS servers from the Canadian Shield (https://www.cira.ca/en/canadian-shield/). Is there a way to do this...
My current internet provider is a reseller using the Videotron infrastructure. Service has been deteriorating in the last couple of months so I'd like to switch to Videotron, but I work from home and can't afford to have any interruption of service....
what causes this? ZVjesh9jZJQQuZVjeshkb0 internal error AUP#EML-038How to fix it?
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be ab...
I'm currently using another company for my internet service. They are a reseller of the Videotron cable internet service. I would like to know if I need to cancel my service with the other company before signing up with Videotron or will Videotron ...
Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...
Hi, Does anyone know aside the Videotron ombudsman, who we could file a formal complaint with for the terrible customer service Videotron offers. Do we need to go to the media?
Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV? It sounds like if i want to use my own router, i need to switch...
Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consider...
I am having issues connecting a device and I would like to be able to choose which band I connect my device to.
Go to the Videotron.com site
First steps
User Guide
Gamification