Internet & Telephony

Wi-Fi, router, security, data, emails . . . we answer all your Internet and Home Phone questions!

cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Helix with Wired-Only setup, or how to turn off WiFi

A friend of mine just got off the phone with Videotron for Internet service but has yet to go with them until the below can be confirmed.They only want wired Internet services (Internet-supplying coax and the ability to use RJ-45 ethernet). That mean...

zorg by Initiate
  • 736 Views
  • 3 replies
  • 0 kudos

Helix pods as wireless access points

Hello, I have the Helix internet with Videotron, and have the router (white model) and 2 Helix Pods (newer model).My house is wired with a switch and has ethernet jacks in most rooms, however, the router is in the basement and wifi does not extend to...

Helix LOG

Bonjour, Quand j'essais de faire un download des log firewall, il me download seulement les deux ligne qui donne le résultat des bloquage fait, comment faire pour avoir la liste complete, meme chose event et system il est vide

andre60 by Spartan
  • 127 Views
  • 0 replies
  • 0 kudos

Phone not compatable with service plan!

Two months ago on the advice of a Videotron technician I replaced my Bell landline phone with a TCLFlip phone purchased from Videotron for calling and perhaps texting. Two months later the phone would no longer connect to Videotron's  telephone netwo...

JamesAC by Initiate
  • 291 Views
  • 1 replies
  • 0 kudos

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Wi-fi seems to be always on?

Hi, By going to 10.0.0.1, I can change my wi-fi option.  I can choose to turn on or off the wi-fi.  However, even after turning off the wi-fi option, there  are plenty of wireless activities next to the Helix Gateway, which is quite concerning.   Thi...

rtigger by Initiate
  • 3284 Views
  • 1 replies
  • 0 kudos

Spam Filters / Inbox Error Messages

Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...

DougCG by Initiate
  • 4534 Views
  • 6 replies
  • 1 kudos

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by Initiate
  • 2028 Views
  • 2 replies
  • 0 kudos

Can I manually change DNS configuration on Helix?

Hi, In an effort to better improve security for my home network, I would like to configure the DNS settings on my router to point at "protected" DNS servers from the Canadian Shield (https://www.cira.ca/en/canadian-shield/). Is there a way to do this...

Not getting the upload speed I’m supposed to have

I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be ab...

saverio9 by Initiate
  • 4444 Views
  • 4 replies
  • 1 kudos

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

Helix fi 2 gateway disconnecting periodically

Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...

15454822_1.jpg

Customer Service

Hi, Does anyone know aside the Videotron ombudsman, who we could file a formal complaint with for the terrible customer service Videotron offers. Do we need to go to the media? 

jojo1968 by Disciple
  • 1220 Views
  • 2 replies
  • 0 kudos

Is Helix TV available when in Bridge Mode?

Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV?  It sounds like if i want to use my own router, i need to switch...

Customer Service

Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consider...