Many of you took advantage of the lifting of the mobile data limit announced during the ice storm! The initiative will end today, April 16, 2023, at 11:59 p.m. As a reminder: the credit will be applied during the April-May billing cycle. There is no ...
If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...
I guess XPLORE are getting a tad scared by this Fiber-optic stuff. No need to...Xplore is giving me a Free upgrade to 50 mbs! (That's DOWNLOAD speed only)Sadly, the ping (latency) will remain at ~750ms.I wonder what my UPLOAD speed will be..?Probab...
Hi, It seems like Videotron is blocking outbound port 445, can you please confirm and provide a solution on how to get it unblocked. Thanks.
HI I have a Samsung Galaxy S22; and videotron internet servicesThe Helix Fi installed without any issue; but the Helix TV app won't install.I've tried remove and re-installing several times.The error message says:"lets try that again: 500. We aren't...
Hi, I have Nextcloud (replaces google drive, one drive, and more) set up at an https:// address which I can see from my mobile on a Bell network, with Videotron wifi off. I cannot see it from my laptop on the same network. Presumably, there is a sett...
If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...
Hello, I am helix customer, I am wondering is it possible to setup ipv6 with my own router while helix gateway is in bridge mode?All best
Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to Connect. I think the programme is called Connectin...
I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet. I contacted the smart devices company and they gave me steps to check (like the 2.4ghz ...) I did everything but they still won't connect... the same devi...
Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...
Hey all! I'm super sound sensitive and have noted a low humming noise from my black Helix internet gateway. On the back, I don't see any model identification, looks like this WiFi Bluetooth Gateway, Videotron Helix Fi Gateway (stereoplus.com)I've had...
can someone help me set up port forwarding? i dont understand how to do it.
Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...
Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...
Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle. I use my phone for very little - just ordinary phon...
I just switched from Videotron's Helix to Bell 1.5Gbps. The reason why I switched is because Bell made me an offer I couldn't refuse. Paying the same price for more bandwidth (I had 400mbps with Videotron), and 5 more channels for my tv. Quite frankl...
Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success
Does anyone know when Vidéotron hélix customers will have internet restored? I have my power back but no internet…
Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart. Initially, all went well. We installed the do...
Many of you took advantage of the lifting of the mobile data limit announced during the ice storm! The initiative will end today, April 16, 2023, at 11:59 p.m. As a reminder: the credit will be applied during the April-May billing cycle. There is no ...
My ex has my Helix box password and he has the application downloaded on his phone. He can see who is connected and when I’m home or not. How can I solve this issue?
Go to the Videotron.com site
First steps
User Guide
Gamification
