Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
I have devices that does not show up as being online at all. Some of the devices even shows up as being offline even though they are online and connected to the wifi.Why does the device needs to be online? Why does the device even needs to be detecte...
Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...
Hi, Does anyone know aside the Videotron ombudsman, who we could file a formal complaint with for the terrible customer service Videotron offers. Do we need to go to the media?
Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV? It sounds like if i want to use my own router, i need to switch...
Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consider...
Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
I am having issues connecting a device and I would like to be able to choose which band I connect my device to.
Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...
Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home miniBlink camerasSonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order t...
Hi,I will move to an address, where the current owner is using Videotron, and he is going to cancel use it.Is it possible at Videotron account/equipment transfer to a new customer (to me in my case)?
I've posted this topic multiple times, and I will continue to do so until Videotron I hear any sort of acknowledgement from Videotron. Currently, upload speeds are capped at 50 mbps. This is unacceptably low for 2020, especially in a world where many...
I am going to travel to Dubai next week but I read in an article that WhatsApp is not working in Dubai.I want to talk to my family using internet but despite this problem I won't be able to use WhatsApp video call because of this I am worried.News li...
Hello, I have explicitly opened the port range 56000:56100/udp on the Helix app and redirected it to my personal computer. When I run a port scanner available on the web, they all report that the port is closed... How so? Thanks in advance.
I received an impromptu visit by two Vidéotron agents at my home today. Curious!!! Just want to know if this kind of visit is genuine and if anyone else has experience this before. Thanks.
Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...
If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...
so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attemptedit happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory rese...
Hello, I have recently set up a port forward on my device however I would like to restrict access to all IPs that connect to it externally unless I specifically give access to connect. I do no see an option to restrict port access by IPs. Has anyone ...
Par 2 fois j'ai communiqué avec le service a la clientele afin que soit terminé mon contrat avec vous car j'ai déménagé a Laval dans un RPA Si je me souviens correctement le 24 février 24 j'ai parlé parlé avec une femme du Service a la Clientèle et ...
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