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Forum Posts

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

I found this in the logs of my helix router

so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attemptedit happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory rese...

LordRat by Initiate
  • 2 Views
  • 0 replies
  • 0 kudos

Cannot port forward using helix app

Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...

LordRat by Initiate
  • 73 Views
  • 0 replies
  • 0 kudos

Port Forwarding Restricting IPs

Hello, I have recently set up a port forward on my device however I would like to restrict access to all IPs that connect to it externally unless I specifically give access to connect. I do no see an option to restrict port access by IPs. Has anyone ...

lbeaule by Initiate
  • 232 Views
  • 1 replies
  • 0 kudos

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

Fin de contrat

Par 2 fois j'ai communiqué avec le service a la clientele afin que soit terminé mon contrat avec vous car j'ai déménagé a Laval dans un RPA  Si je me souviens correctement le 24 février 24 j'ai parlé parlé avec une femme du Service a la Clientèle et ...

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 10468 Views
  • 7 replies
  • 5 kudos

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by Initiate
  • 445 Views
  • 1 replies
  • 0 kudos

Port Fowarding Helix FI App

I have spent the better part of January 2024 trying to setup port forwarding on a handful of PC's. All are connected to the Helix Technicolor CGM4140COM either through a switch or directly via RJ45 patch cable(s). Having been a Videotron / Helix cust...

petebata by Chevalier
  • 891 Views
  • 3 replies
  • 3 kudos

Spam Filters / Inbox Error Messages

Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...

DougCG by Initiate
  • 2246 Views
  • 4 replies
  • 1 kudos

Unable toget email messages

I am new to videotron..my cousib has it. But we do not!  Our problem has become confusing. As we all have sent my cousin a email...recieved an email in return...but when we send 2nd or more  we get a unable to deliver email??!!!!Why is this??!!  And ...

Email processing

Hi i m new to videotron..but my cousin  uses it...Now our confussion....  We have sent her emails...3 of us at different times. And. My cousin has used GEEK SQUAD....  And still same problem. That being. Is wesent her the. Initial email...she has rep...

Outage

Poor communication from Videotron on when internet service will be restored. Statements like working on it, and may get to you, or even we are busy with calls just sucks.No platitude please, just real hard facts about when service will be restored in...

Port Forwarding

Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...

rvferro1 by Initiate
  • 8383 Views
  • 10 replies
  • 3 kudos

Resolved! still can't access bing.com

Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? here's my 'tracert www.bing.com' when my browser can't browse the site:Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26]over a maximum of 30 ho...