Many of you took advantage of the lifting of the mobile data limit announced during the ice storm! The initiative will end today, April 16, 2023, at 11:59 p.m. As a reminder: the credit will be applied during the April-May billing cycle. There is no ...
If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...
I've tried power cycling and a factory reset my Helix modem to no avail. Only IPv6 supported websites are currently working for me such as some Google, Microsoft & Meta associated websites, some of Videotron's (such as the forum) and miscellaneous we...
Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...
Hello, I have a question regarding Helix Bridge Mode. My Current setup is as follows: Switch Ports Model SW Version SW Image ------ ----- ----- ---------- ---------- * 1...
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone service?- I would like to put the Helix gateway in Bridg...
Hello, I upgraded to the 940mbps connection. Videotron replaced my modem with the Technicolor TC4400-AM. According to: https://www.router-reset.com/reset-manuals/Technicolor/TC4400 The default username and password should be admin/password. I have do...
Hi guys, what type of cable should I purchase to replace a missing power cable for a black helix router?
I own a Helix Router and asking if it can be used in overseas countries.
I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only? I know about bridge mode but that is if I want to use another router and use the helix 2 as a modem. If I leave Vidéotron will the modem portion ...
its the fourth time i have to factory reset my modem because of thisat home i use an hidden ssid setup on the wifi, with no password for convenience and ease of setup when i have visitors. but every so often helix decides to update it itself, with a ...
How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site
Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart. Initially, all went well. We installed the do...
I need info on my cell service.I've been with Videotron over 35 years; and now I'd loke to add my cell, but before doing that I'd like to know how much it will cost me. I pay around 26$ actually.
have all the swervices with Videotron for over 35 years. Now before I switch to another provider, I would like to know how much to epect to pay for a basic fare for my cell . Actually I pay 26$.
Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...
After setting up my Helix gateway I discovered that the ethernet is not working if I use my D-Link ethernet switch to add more ports. The wifi works, and the ethernet works if I don't use the switch. As the gateway only has two ethernet ports I need ...
Hi, Simple port forwarding for VNC used to work well. It is easy. But the port forwarding on EMG2926 stopped working. Can't trace it back to any update but it does not work.canyouseeme shows port is open but VNC will not work. I basicall open TCD-UDP...
You mention Videotron customers will be compensated if they use their data id they have cell service with Videotron. What about the others. I had to use my Fido phone data (hotspot) all day for work. I really not impressed with Videotron. No info on ...
Hello there,I am wondering what cable I should purchase to replace a missing one for a black helix fi router. It looks like two circles beside each other.Thanks so much
I just transferred my home phone from Bell to Videotron. How do I activate the Call Waiting ID feature? Call waiting is activated and working but the name and number of the person calling is not displayed. This feature worked with Bell. Glenn
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...
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