Internet & Telephony

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Forum Posts

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 2665 Views
  • 4 replies
  • 2 kudos

No service - No fiber-optic

I guess XPLORE are getting a tad scared by this Fiber-optic stuff. No need to...Xplore is giving me a Free upgrade to 50 mbs!   (That's DOWNLOAD speed only)Sadly, the ping (latency) will remain at ~750ms.I wonder what my UPLOAD speed will be..?Probab...

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aqk by Initiate
  • 22 Views
  • 0 replies
  • 0 kudos

Port 445

Hi, It seems like Videotron is blocking outbound port 445, can you please confirm and provide a solution on how to get it unblocked. Thanks.

ar7554 by Initiate
  • 33 Views
  • 0 replies
  • 0 kudos

Resolved! Samsung Galaxy S22

HI I have a Samsung Galaxy S22;  and videotron internet servicesThe Helix Fi installed without any issue; but the Helix TV app won't install.I've tried remove and re-installing several times.The error message says:"lets try that again: 500. We aren't...

fboffice by Initiate
  • 2903 Views
  • 5 replies
  • 0 kudos

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 2665 Views
  • 4 replies
  • 2 kudos

Government help for low cost plans

Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to Connect. I think the programme is called Connectin...

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

jamesGH by Squire
  • 1176 Views
  • 4 replies
  • 0 kudos

Humming noise from Helix gateway (black)

Hey all! I'm super sound sensitive and have noted a low humming noise from my black Helix internet gateway. On the back, I don't see any model identification, looks like this WiFi Bluetooth Gateway, Videotron Helix Fi Gateway (stereoplus.com)I've had...

Resolved! wifi configuration

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...

potema by Initiate
  • 3290 Views
  • 8 replies
  • 4 kudos

Port Forwarding

Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...

rvferro1 by Initiate
  • 4933 Views
  • 6 replies
  • 2 kudos

Resolved! Change my phone???

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle.  I use my phone for very little - just ordinary phon...

Resolved! How to login to helix fi gateway?

Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success

Rezosh by Initiate
  • 135605 Views
  • 16 replies
  • 4 kudos

Resolved! Cannot connect Alexa Echo Dot to Helix network

Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer.  We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart.  Initially, all went well. We installed the do...

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Helix App

My ex has my Helix box password and he has the application downloaded on his phone. He can see who is connected and when I’m home or not. How can I solve this issue?