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Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
I don't want to be forced to use the app. I don't want to be forced to possess an smart phone. I want to regain full control over what I own offline, locally from my computer. that used to be the case and you remotly updated my device to block me and...
Foe several weeks I've been unable to login to my helix account. Different browsers, clear cache, mobile site, etc....nothing works. I can access my customer center for my mobile account, though. This message appears everytime. "Unexpected error when...
Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit t...
Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. Will Videotron provide users with this ability, or...
I have a device that require to always have the same IP, as such I did a reservation but I ended up reserving the IP for the wrong device by mistake. I removed the other device reserved IP and putting it back in DHCP mode but now I can't assign the r...
Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV? It sounds like if i want to use my own router, i need to switch...
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a po...
Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home miniBlink camerasSonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order t...
I need to assign static local IP address to a device in Helix router. How to do this? Seems like impossible through mobile app
Hello,I've used my Helix Fi app to forward ports. For some reason, some ports do open and others don't.I.e. on the same device, I have 9443 open (and showing as such on various online tools) but then 443, 80, 82 and 8221 are marked as open by Helix F...
Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...
So I followed this...https://www.videotron.com/en/support/applications/mobile/helix-fi/port-forwardingbut I have "No Associated Device" listed in port forwarding and "delete this port forward" button does not work. I tried waiting 5 minutes. https:...
Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success
Is this possible? Could we split the coax cable and run it into the gateway and modem and then use the former for the internet and the latter for the TV? I ask because there are some limitations w/ Helix TV that are deal-breakers for me:Inability to ...
A friend of mine just got off the phone with Videotron for Internet service but has yet to go with them until the below can be confirmed.They only want wired Internet services (Internet-supplying coax and the ability to use RJ-45 ethernet). That mean...
Hello, I have the Helix internet with Videotron, and have the router (white model) and 2 Helix Pods (newer model).My house is wired with a switch and has ethernet jacks in most rooms, however, the router is in the basement and wifi does not extend to...
How do I connect and use a fax modem with the home phone service?
Bonjour, Quand j'essais de faire un download des log firewall, il me download seulement les deux ligne qui donne le résultat des bloquage fait, comment faire pour avoir la liste complete, meme chose event et system il est vide
Two months ago on the advice of a Videotron technician I replaced my Bell landline phone with a TCLFlip phone purchased from Videotron for calling and perhaps texting. Two months later the phone would no longer connect to Videotron's telephone netwo...
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