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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Rédacteur Web
  • 2651 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Rédacteur Web
  • 2018 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Rédacteur Web
  • 6797 Views
  • 4 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Rédacteur Web
  • 5038 Views
  • 1 replies
  • 0 kudos

How do I increase the number of rings?

I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all!   Wished I'd stayed with Samsung!  Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told the...

Name Display for mobile

It seems most providers (Bell, Telus, Rogers) have Name display available for their customers. When is Videotron going to get this service already? I don't mean if the number is in your contacts, it will show when they call.

Carte scene+ ne peut m'envoyer des texto sur mon cell

Pour le log sur la carte scène+ ,je ne reçois pas les messages textes sur mon cell ''581-990-0999'' . Chez Scène, on m'affirme que ce problème provient du fournisseur de service téléphonique. Pouvez-vous résoudre ce problème s.v.p. ?

Porting a Videotron number to Freedom?

If Freedom and Videotron are now one and the same, can an Ontario phone number currently on a Videotron plan be ported to a new Freedom cellphone plan for a university student studying in British Columbia? Thanks

mikes by Disciple
  • 329 Views
  • 0 replies
  • 0 kudos

Resolved! Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phone internet  to unpause it,I need to use the Helix fi ...

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Rédacteur Web
  • 6797 Views
  • 4 replies
  • 3 kudos

Resolved! Random SIM card charge when upgrading devices

So this may be nitpicking but I thought it was enough of an issue that I should forewarn everyone here. I recently upgraded to a Note 8 on my account. At the store, I specifically said I wanted to keep my old SIM card, and no SIM swap was completed w...

evoMR by Chevalier
  • 6724 Views
  • 2 replies
  • 1 kudos

Resolved! Student moving to BC - use Videotron until get permanent address?

I could have sworn I already asked this question but I can't find any trace of it. We have mobile plans in Ottawa with Videotron, which I think expire at the end of the year. Our daughter is moving to Vancouver to attend university in August. Can she...

mikes by Disciple
  • 1587 Views
  • 2 replies
  • 1 kudos

Resolved! Canada / US plan

Last December I signed up for the Canada/US plan.  I want to know how to use my phone in the USA?  Do I need to use Airplane mode, or some such other thing?  Or is it just like using it in another area of Canada and no action is needed?  Texts  - pic...

Boo1 by Officer
  • 1571 Views
  • 1 replies
  • 0 kudos

Canada-International plan - First Impressions

Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed...

Unlimited data plan

So ive got a plan with videotron when they first started offering mobile service which gives me unlimited data. The last few years its been a nightmare they keep trying to get me off my plan. They tell me i cant have lte or 5g cause im on an old plan...

Resolved! montre iPhone et eSIM

Bonjour,J’ai acheté une montre IPhone comme cadeau de Noel à ma femme !Le service à la clientèle Vidéotron m’informe que je ne pourrais connecter la montre de manière indépendante car Vidéotron n’a pas encore le eSIM ???Je constate dans ce forum que ...

iPhone eSIM support

Hope videotrom can support eSIM on iPhone XR, XS and XS Max. Which means I don’t need a real sim from videotron to on my iPhone. That would help me a lot when I travelling around the world.

Disappointing Delivery iPhhone

I am extremely disappointed with the delivery service that Videotron uses: Planete Courier/Puralator.I waited all Thursday and the shipment was delayed due to a snow storm, which I understand. The next day, I wait all day and I receive and e-mail say...

cass1121 by Initiate
  • 1007 Views
  • 1 replies
  • 0 kudos

Which 5G Bands - Not Frequencies - Are Used?

Which 5G bands specifically are used? Wikipedia suggests, that 1700 MHz is used by bands n66 and n86; 2100 MHz is used by bands n1, n34, n65, n66, n84 and n95; and 700 MHz is used by bands n12, n13, n14, n28, n29, n67, n83 and n85. For example, accor...

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Rédacteur Web
  • 2651 Views
  • 1 replies
  • 0 kudos

Resolved! 5G coverage in Ottawa?

2 questions: a) Can I get 5G service in Ottawa either directly on Videotron network or roaming on partner network only? b) I just switched from an LTE device to a new 5G device.  I re-used the SIM card from the old device.  Will 5G be supported with ...

teddo by Initiate
  • 11474 Views
  • 10 replies
  • 2 kudos

eSIM 2022?

Seriously? Almost everyone (worth mentioning) in Canada is doing it.Feels like videotron thinks they're the only game in town... CanadaBellFidoFreedomKoodoLucky MobileRogersShawTelusVirgin