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Forum Posts

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

Incoming text messages abroad

I am currently abroad in France and was wondering if incoming text messages from Canada would cost me money. I found this support page that says that text messages are 30¢/message but doesn't specify if that also applies to incoming text massages lik...

Big Bill for Data Usage

Big Bill for data usage, want to make a complaint. Yves from Customer Service told me to write one here and somebody would get back to me within 24 hours. Matteo Trentadue.514-983-8588


Hello, Is there a way to block an entire list of e-mail addresses on webmail? I've done searches and it seems so complicated. Add filters?!  Thank you in advance.  

Stephie by Initiate
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How many mobile lines can my account have?

I’ve got 6 lines on my account (taking advantage of the multi-line discount). I read a couple years ago that 6 is the max amount of lines you can have in one account. I just want to check if that is still true? I have some family members that would l...

jadaou by Initiate
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Videotron needs to get going with ESIM. New phone just released & Samsung watch 5 released on 26th of August 2022.  Thinking of porting my lines back to Rogers since they support it. Been loyal to Videotron for 10+ years but since they do not have a ...

Sim card was blocked

Hi ! I've bought Videotron in Montreal in June 1, then moved to Toronto.Today my and my girlfriend's aim card were locked. What's the problem and reason?How can we unlock themOur number are438 497 5062438 497 3957

Avgona by Initiate
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Hello,On the 23rd of August 2022, I received a Sales agent with her supervisor (I have her first name) for two hours of my time, waiting for her system to work and solving technical problems on her tablet; we discussed the service I needed. We conclu...

eSIM 2022?

Seriously? Almost everyone (worth mentioning) in Canada is doing it.Feels like videotron thinks they're the only game in town... CanadaBellFidoFreedomKoodoLucky MobileRogersShawTelusVirgin

Resolved! Apple Watch eSIM 2020

I was wondering when Videotron would be supporting apple watch cellular?  I checked with the customer center prior to purchasing my watch almost 2 years ago and was told it was coming so spent extra on my watch so that I could use that feature.  Now ...

Samsung Z fold 4 & Samsung watch 5 LTE

Videotron needs to get going with ESIM. New phone just released & Samsung watch 5 released on 26th of August 2022.  Thinking of porting my lines back to Rogers since they support it. Been loyal to Videotron for 10+ years but since they do not have a ...

Weird Partner network issues

I was away recently for a week on holidays. The Videotron setup for partner networks gave me grief during this travel. Basically Bell seemed to unwilling to allow me to use their towers especially for any type of data.  Where we happened to have our ...

Huge Bill

Big bill due to crazy data usage. Yves from customer service told me to leave a complaint here.   

LTE Speeds

My LTE speeds have been really slow lately (web pages don't load etc), I never ran speedtest on it in the past as I never had issues so I didn't know what it was. What should I bet getting now in the Ottawa area? I am getting 20mbs to 70mbs over the ...

AdamW by Initiate
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Resolved! Coming from the EU to Canada

Hello, My son and I will be coming to Montreal from Greece this August. He will be studying for 3 years and I would like to know what he should do to get a reasonably priced mobile phone service while in Canada.  He will be using Whatsapp, Viber and ...

KathyA by Initiate
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3 Month Internet Plan?

I am staying in Montreal for 3-4 months. Can I pay the Internet fee month by month? Do I have to follow the 2-year plan? How does the Internet plan work for people who stay in Montreal for just a short time? 

Service in Canada coming from the EU

My son will be coming to study in Montreal for 3 years.  Will be in the country about 9 months out of the year.  What is a reasonably priced package for a cell phone service?   I will be in Montreal for about 10 days - what do you suggest for me to u...

KathyA by Initiate
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Mobile in Ottawa

Have people in Ottawa been impacted by the Rogers outage today? Or is the Videotron network in Ottawa good enough to provide coverage?Can you port a 613 number to Videotron?When travelling outside Ottawa/Quebec is coverage on partner network good?Tha...

Keeping data add-on after switching the plan

Hello,I don’t know if anyone can help me here, but I am lost at the moment. page says the following.Question:“Can I keep the extra Data Add-ons and bonus data included in my cur...

mike56 by Initiate
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Knowing when cellphone contract ends

I'm trying to find out when my cellphone contract ends. I don't think it's done yet, but when I click device details, I see: No agreement for this device Does this mean my contract is done? Thanks

mikes by Initiate
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