Mobility

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Forum Posts

Be ready to travel anytime, anywhere with your mobile phone

The summer vacations are upon us. Many of us will take the opportunity to go on a trip, which will certainly raise questions about your mobile services:   Will my mobile device work abroad?Do I need to have a special plan?What are the fees when I am ...

VincentQ by Community Manager
  • 974 Views
  • 0 replies
  • 1 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4070 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 3631 Views
  • 1 replies
  • 0 kudos

compatibility question

Will an unlocked Verizon phone work on Videotron's network?Thank you for your help with this.

No data on PRTNR network

Why is it whenever I go up north I have intermittent coverage. The internet works for a few minutes then it just stops working. Sometimes it shows 3g or E but sometimes it still shows 4g but nothing works. It seems to be some kind of network issue wi...

zkzkz by Initiate
  • 501 Views
  • 2 replies
  • 0 kudos

Resolved! 5G coverage in Ottawa?

2 questions: a) Can I get 5G service in Ottawa either directly on Videotron network or roaming on partner network only? b) I just switched from an LTE device to a new 5G device.  I re-used the SIM card from the old device.  Will 5G be supported with ...

teddo by Initiate
  • 4594 Views
  • 7 replies
  • 0 kudos

iPhone 14 Pro

Wondering why Videotron shows the iPhone 14 Pro as "In Stock" on their website, while currently they claim there are 0 (zero) phones in their inventory, both in-store or at their call centre. I ordered 2 iPhone 14 Pro's last week. I wanted the 128 GB...

mrhud by Initiate
  • 309 Views
  • 0 replies
  • 0 kudos

Suspension temporaire

Comment fonctionne la suspension temporaire?Quel est le prix mensuel?Je pars à l’extérieur du pays pour 3 mois.Je n’utiliserai pas mon numéro ni mon téléphone pendant mon voyage, mais je veux retrouver mon numéro de téléphone à mon retour de voyage.

Looking for feedback from those that have switched from Rogers

Hi all, I'm considering switching my cell phones to Videotron from Rogers, as the price is better. (I have been with Rogers for over 20 years now.) I would like to hear any feedback from those that have switched from Rogers, e.g., data speed (are you...

efrant by Initiate
  • 409 Views
  • 1 replies
  • 0 kudos

Buying 2 iPhones with family plan

I am trying to buy 2 iPhones with a family phone plan for 2 people. I don’t want home internet just a family plan with 2 new iPhones and every time I’ve tried adding 2 phones to my cart it only shows 1

Kelap by Initiate
  • 359 Views
  • 1 replies
  • 0 kudos

Buy new phones

I want to buy 2 phones with a family plan that doesn’t include home internet but I can’t seem to be able to add 2 phones to my cart and no options that don’t include home internet

Kelap by Initiate
  • 351 Views
  • 1 replies
  • 0 kudos

Freedom Mobile and Videotron network merger

I live in the southern suburbs of Ottawa, which has spotty at best reception from Videotron. With the acquisition of Freedom Mobile and the ability of Freedom subscribers to now use the Videotron network as a home network, does any one know when we w...

evoMR by Chevalier
  • 428 Views
  • 0 replies
  • 0 kudos

Havent received my promotional from Nov 2019

This is my last resort before I file a formal complaint. During a pre-black Friday event in 2019 you were offering a free Samsung tablet. At the time I was on a bring my own phone plan so there was no need to change. But taking advantage of the promo...

Be ready to travel anytime, anywhere with your mobile phone

The summer vacations are upon us. Many of us will take the opportunity to go on a trip, which will certainly raise questions about your mobile services:   Will my mobile device work abroad?Do I need to have a special plan?What are the fees when I am ...

VincentQ by Community Manager
  • 974 Views
  • 0 replies
  • 1 kudos

Videotron MNCs

I want to make sure Videotron MNCs ( Mobile Network Codes ) are 500 , 510 and 520.According to https://cnac.ca/data/MNC_Codes.htm, I see that they are only three. But I want to double check. Thanks in advance

Wifi calling in Europe with esim

I'm heading to Portugal this summer (unlimited plan) and have wifi calling enabled.  From what I am reading when I am physically located in a free Wifi country such as Portugal,  Wifi calling includes free calls\sms with any Canadian phone number and...

Ronc by Initiate
  • 980 Views
  • 3 replies
  • 0 kudos

Visual voicemail for Android?

Can Videotron get visual voicemail for Android now?  They could just use the same system that Freedom uses.(Reminder than visual voicemail has been available since the Pixel 2.) 

GReuter by Disciple
  • 746 Views
  • 0 replies
  • 0 kudos

Special offers

 https://videotron.com/en/mobile/cell-phone-plans-special-offers Anyone else seeing these special offers?  Videotron won’t honour them - claim they’re not in the system, but they have been readily viewable on the website all week. if you select one a...