Forum Discussion
Damaged Rented Cell Phone Samsung Z Flip 5
The biggest scam of the century at Videotron, renting Samsung Z flip 5 - screen issues
Description of Issue:
On January 7, 2026, I returned the rented Samsung Z Flip to Videotron after the rental period of 1 year and 2 weeks. The device is completely broken and unresponsive, based on the well known issue by Samsung. Upon returning the phone, I was informed by Videotron that there is no warranty coverage for the device, and I was directed to contact Samsung directly for repairs and pay from my own pocket 730$ +tax. My rent payment will continue at Videotron another 12 months based on rental contract even if the device is dead and unusable.
After reaching out to Samsung, I was informed that the Samsung Z Flip has a well-documented issue with its screen, and the repair costs are excessively high—nearly equivalent to the price of a new phone. This is unacceptable, as the device was rented in good faith and should have been in working condition upon return.
- Videotron was aware of well-known issues with the Samsung Z Flip 5 model but continued to sell and promote it without adequately informing customers of potential risks.
- At the end of contract I have to return a functional phone so on any case I will be forced topay 730$ +tax and return back to Videotron.
I have been a loyal Videotron customer and chose to rent a phone with the expectation of reliable service and support. This experience has significantly undermined my trust in the rental program. I look forward to your prompt response and a fair resolution to this matter.
3 Replies
It’s unfortunate to hear about your experience with the rented Samsung Z Flip 5 from Videotron. After returning the damaged device, you were informed that it wouldn't be covered under warranty, and you would need to pay for repairs out-of-pocket while continuing to make rental payments. Given the well-documented screen issues with this model, it’s concerning that Videotron did not adequately inform customers. You’re seeking a fair resolution, hoping Videotron acknowledges these issues and offers a better solution to loyal customers like yourself.
Roxanne. I wrote those for other clients to avoid issues like mine. I totally agree if the phone it last for 2 years ( Apple Phone) the rent subscription is still worth it. But in my case I have to pay rent another year for a damaged phone and at the end of my subscription repair the phone for $730+tax and returned or second option to pay the full phone at $480 and keep a damaged phone. I provide documents to videotron saying the phone broke on the last day of warranty (karma) when I was on Vacation and when I come back guess what "I'm out of warranty"
If it's a well-known Samsung problem, Samsung should offer to fix it, not Videotron, free of charge.
You might spend more time talking to Samsung, and less time on forums.
By the way, as an example, people always cover their mortgage bill when it comes to an insurance claim, the insurance will cover the cost of a rental, not the mortgage, in general.
