First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here! If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...
We did a cute video in order to introduce you to the Videotron Community ! Enjoy
I have finished paying for my internet and TV equipment, can I return them to Videotron if I cancel my services? Also, I have a wifi pod that I still have a balance on, can I return that for a refund or do I have to keep it and pay the balance?
I am using a New Generation remote (UEI) for my Illico service. In the last few days, the power buttons for tv and cable turn red when any button is pressed. This has never happened before. The Videotron help site says slow red flashing power light ...
Since the installation a few days ago, it's been working fine.This morning I turn the TV on, there is picture, no sound. I checked if the sound bar is on, it was.I then checked the TV speakers, they were working.I tried resetting the box, the TV, and...
Without using third-party software
Does anyone know what the channel ADSM is? It is showing on my invoice, but I can't find the channel listed in the lineup.
I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same iss...
Hello, i don't know how this happenned but i accidentally paid twice my bill.Does this mean that i won't need to pay for the next month?
No internet 2 daysIncompetent techniciansI want my money backMistake with videotron
I'm unable to identify myself in the chat and on twitter. I don't know what answers you have for my account, nor is there any way for me to check them via your website. How can I verify the answers you have are correct?
My username is written wrong since I signed up over the phone, how can I correct it please?
How could I change my user name, it has a typo in it since the account was created online, would you guide me please?
Hello, My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD versions of the CTV Comedy, Movie Time, Starz 2, to name a few....
I have used the Illico online TV guide to program and manage my 4 Illico boxes. Now it appears that Videotron has discontinued the service and is trying to force Helix down my throat. Helix is an interesting system but I am invested in Illico. The He...
Hi, I'm trying to login to my old Videotron email, but need to reset the password in Customer Center. When trying to reset, the page tells me it's going to send an email to the same Videotron email I'm trying to reset. How can I deal with this issue?...
Hi, I'm trying to login to my old Videotron webmail but need to reset the password. To do that, I need to login to Customer Center. But when putting "Forgot password" it tells me that it's going to send an email to my Videotron webmail which I'm tryi...
I switched to paperless billing years ago and always received an email notice when the invoice was issued. This stopped in January for Helix and our regular accounts and I was late to pay one. I have 'chatted' with them, gone to a Videotron store, an...
Long story short, I created an xbox account using a @Videotron.ca email and now that my account has been hacked, the only way Microsoft will allow me to recover it is through, emailing them directly from the sign up email which was the videotron one....
I'm a new customer. I was charged almost $300 plus tax to subscribe, and they've taken my first month's payment. But for some reason, because my outdoor cable has to be re-installed, it's taking a long time and I'm having to pay for extra data on my ...
Cannot force an ethernet connection
HBO via the Crave selection on Channels on Demand has been removed. Why? Where can I locate HBO on Demand? Thank you.
Go to the Videotron.com site
First steps
User Guide
Gamification