Everything you need to know about your Videotron customer account.
First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here! If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...
We did a cute video in order to introduce you to the Videotron Community ! Enjoy
I have four email accounts with Videotron for the family and I would like for all four to be accessible through one account instead of looking at each email account individually.Is this possible?
Bonjour, j'ai vu des instructions sur Vidéotron et sur le net qu'il faut que le serveur entrant soit un pop.videotron.ca et port 995, mais il n'est pas indiqué quoi faire ensuite pour les répertoires sur le local qui vont recevoir tous les courriels ...
J'ai comme habitude d'aller editer mes posts de forum sur n'importe quel site quand j'ai trouve une reponse. Example, ajouter [ANSWERED] ou [RESOLVED] dans le titre, au tout debut. Mais je ne trouve pas d'option pour editer un post. Ou plutot, j'ai ...
Hello, I was told that ipv6 is supported, but seems only 6to4 works. My helix gateway doesn't have real Ipv6 address, there is Ipv6 gateway, but my device cannot get ipv6. @Videotron can you guys please help to check? Best regards
I was walking on a bridge when my phone (which belongs to videotron) fell into the water. It's not retreivable. What do I do? Who do I contact?
The user center app does not stay signed in. I have tried reinstalling the app. It seems others are having the same issue. I think Videotron need to push an update to fix this.
Recently, my app has not been keeping me logged in. It seems others have been having this issue as well. I tried re-installing the app but that doesn’t work. I think Videotron needs to push an update to fix this issue.
I read reviews from between 2 to 4 years old and people only have negative things to say. Such as: horrible coverage outside Ottawa, liars, horrible customer service and frequent surprise charges.Now, we've had a switch for half the family but they m...
Hi, I can’t seem to remember my password for my account but it wont let me reset ny password and it wont give me any recent email on to change my password
Can't log in to either account, they are not identified by Videotron as existing. This began at least a month ago. Otherwise, the service is working fine: internet is ok and all services are working.Would like to check my account status to see if the...
Since the installation a few days ago, it's been working fine.This morning I turn the TV on, there is picture, no sound. I checked if the sound bar is on, it was.I then checked the TV speakers, they were working.I tried resetting the box, the TV, and...
I have finished paying for my internet and TV equipment, can I return them to Videotron if I cancel my services? Also, I have a wifi pod that I still have a balance on, can I return that for a refund or do I have to keep it and pay the balance?
I am using a New Generation remote (UEI) for my Illico service. In the last few days, the power buttons for tv and cable turn red when any button is pressed. This has never happened before. The Videotron help site says slow red flashing power light ...
Without using third-party software
Does anyone know what the channel ADSM is? It is showing on my invoice, but I can't find the channel listed in the lineup.
I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same iss...
Hello, i don't know how this happenned but i accidentally paid twice my bill.Does this mean that i won't need to pay for the next month?
No internet 2 daysIncompetent techniciansI want my money backMistake with videotron
I'm unable to identify myself in the chat and on twitter. I don't know what answers you have for my account, nor is there any way for me to check them via your website. How can I verify the answers you have are correct?
My username is written wrong since I signed up over the phone, how can I correct it please?
Go to the Videotron.com site
First steps
User Guide
Gamification