My Videotron

Everything you need to know about your Videotron customer account.

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Welcome to the new community members!

First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here!   If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...

VincentQ by Community Manager
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Helix Equipment

I have finished paying for my internet and TV equipment, can I return them to Videotron if I cancel my services? Also, I have a wifi pod that I still have a balance on, can I return that for a refund or do I have to keep it and pay the balance? 

katslik by Initiate
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Resolved! flashing power buttons

I am using a  New Generation remote (UEI) for my Illico service. In the last few days, the power buttons for tv and cable turn red when any button is pressed. This has never happened before. The Videotron help site says slow red flashing power light ...

Helix TV Terminal losing HDMI audio signal

Since the installation a few days ago, it's been working fine.This morning I turn the TV on, there is picture, no sound. I checked if the sound bar is on, it was.I then checked the TV speakers, they were working.I tried resetting the box, the TV, and...

budman85 by Disciple
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Resolved! Channel Description

Does anyone know what the channel ADSM is? It is showing on my invoice, but I can't find the channel listed in the lineup.

MelM by Initiate
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Recording sports

I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same iss...

DAL21 by Initiate
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Accidentally Double Payment

Hello, i don't know how this happenned but i accidentally paid twice my bill.Does this mean that i won't need to pay for the next month?

no internet

No internet 2 daysIncompetent techniciansI want my money backMistake with videotron

Unable to verify my identity in the Chat and on Twitter

I'm unable to identify myself in the chat and on twitter. I don't know what answers you have for my account, nor is there any way for me to check them via your website. How can I verify the answers you have are correct?

mikes by Disciple
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  • 1 kudos


How could I change my user name, it has a typo in it since the account was created online, would you guide me please?

Resolved! Older Illico models

Hello, My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD versions of the CTV Comedy, Movie Time, Starz 2, to name a few....

2012.JPG 2014.JPG

Videotron Illico

I have used the Illico online TV guide to program and manage my 4 Illico boxes. Now it appears that Videotron has discontinued the service and is trying to force Helix down my throat. Helix is an interesting system but I am invested in Illico. The He...

satkin by Initiate
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  • 1 kudos

Resolved! Changing password in Customer Centre

Hi, I'm trying to login to my old Videotron email, but need to reset the password in Customer Center. When trying to reset, the page tells me it's going to send an email to the same Videotron email I'm trying to reset. How can I deal with this issue?...

rglenen by Initiate
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Resolved! Forgot password of an old account

Hi, I'm trying to login to my old Videotron webmail but need to reset the password. To do that, I need to login to Customer Center. But when putting "Forgot password" it tells me that it's going to send an email to my Videotron webmail which I'm tryi...

rglenen by Initiate
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Resolved! What happened to the automatic 'invoice ready' reminder?

I switched to paperless billing years ago and always received an email notice when the invoice was issued. This stopped in January for Helix and our regular accounts and I was late to pay one. I have 'chatted' with them, gone to a Videotron store, an...

I need to register a email

Long story short, I created an xbox account using a email and now that my account has been hacked, the only way Microsoft will allow me to recover it is through, emailing them directly from the sign up email which was the videotron one....

Xboxhelp by Initiate
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Resolved! Frustrated

I'm a new customer. I was charged almost $300 plus tax to subscribe, and they've taken my first month's payment. But for some reason, because my outdoor cable has to be re-installed, it's taking a long time and I'm having to pay for extra data on my ...

Zo by Initiate
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HBO and Channels on Demand

HBO via the Crave selection on Channels on Demand has been removed. Why? Where can I locate HBO on Demand?  Thank you.

dph by Initiate
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  • 0 kudos