You are very likely to have the same experience with Vidéotron because Rogers and Vidéotron are basically sharing the same network in Quebec and Ottawa region. For the rest of Canada, Rogers is the roaming
They are both 0 regarding tech support. More and more those people don't really understand what tech support mean. The Videotron's website is a joke mixted between French and English, not working well, probably the developer is under 14 years old. Sad with all the money but they are not capable to create a working website. These days companies don't want pro's just French or English speakers. What a joke....If a commpany don't take serious their website they will never take serious a customer....So having no other choice, becuase of the monopol, you have to go with one of those....To change a password of the email I haveto call in for customer support, in 2019? Common...
We are sorry to hear that you've had a bad experience with our tech support. Most of the informations asked for by our customers can actually be found on our website. If not, we're always glad to help by phone or by chat. Feel free to contact us whenever you need our assistance.
P.S. you can change your email password yourself in your customer center, in the 'manage webmail accounts' option.
Thank you for your participation on the forum and for reporting any bugs on our current website. I must warn you, however, that you are not following our User Guide policy with your last two comments. Please note this item of the guide:
Be constructive: We are here, above all, to help each other. If you have the answer to a question, please do not hesitate to share it. The Community is a place where the emphasis is on solutions, rather than a place to share one’s frustrations.
Now, with that said, as my collegue told you above if you need any help with your services or if you want to report any more problems you could be experiencing with our website we can gladly help you either by chat or by phone here: http://www.videotron.com/residential/contact-us