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QueenE
Chevalier
Inscrit le il y a 8 ans
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Package Channels
I have been on the phone with customer service three or, four times now about my channel line up. Although, I am supposed to be able to change my channel line up once every 30 days, on my TV and in my customer center, I have not been able to do so. Any link that I click on leads me to an error page with a message to call and so I have called ....... and called ...... So, BBC Canada is no longer available and apparently, a random channel replaced it in my package. I want to switch out that random channel with Starz. I have asked if this is a premium channel and I was told not. The reps that I have spoken with say, give it time. They call me back and it's still not working. They call back again, and again, it's still not working. I was told I would have another call back yesterday. Never received it. Is there anyway to fix this issue myself?Calls from Quebecor?
I received three calls from Quebecor. I thought that it might be someone trying to sell me a newspaper subscription or, to poll me about the upcoming election so, I did not answer the call and they did not leave a message. I have now come to realize that this was Videotron calling. may I suggest that if Videotron wants to call a client that they should ensure that the call display reads " Videotron" and that the person or, machine leaves a message on the voice mail. If I may also suggest - if you are going to email a client, it would be best to use the name of the account holder instead of "Dear Customer". In the past, I have received false emails that looked to be from Videotron. In this age of phone and internet fraud, phishing and scams, many of us are now very suspicious.E Channel
I would like to switch out a channel that I already have for the E Channel. I just spoke with a Videotron representative on the phone and he told me that this channel could be found on 725. I have tried to find it and it's not in my listings or, in my lineup so, how can I get it? https://www.videotron.com/vcom-ext/secur/forms/tv/displayChannelList?selectedChannelType=HD_DIGITAL&selectedChannelOrder=NUMERICALForgetful CSR agents or, problem with the system?
I have been on the phone with Cideotron well over 8 times since last week. Changes were made to my plans & I took notes so that I would remember what the changes were. I called back to ask another question and the next person that I talked to said that the changes were not made. This has happened now with three different changes. Are employees forgetting to make the changes or, are the changes not registering in the system?
