TV & Entertainment
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Forum Posts

June 15, 2022, switch from the illico TV app to Helix TV

Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you...

VincentQ by Community Manager
  • 1047 Views
  • 2 replies
  • 1 kudos

Flash survey: How do you watch TV?

I'm curious to know how you are currently consuming your TV content?   Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...

VincentQ by Community Manager
  • 3793 Views
  • 4 replies
  • 0 kudos

FIFA World Cup with Videotron | illicoweb

For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : https://illicoweb.videotron.com/chaines/RDS If you have on your package, you can watch online and HD, everywhere. Hope it helps...

yass05 by Super utilisateur
  • 3395 Views
  • 1 replies
  • 1 kudos

Resolved! Channel 124

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

BET Channel

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Helix TV updates

Those of you who are with Helix TV for a long time, do we see regular software updates on that TV service?  I see people complaining about small software issues (on these forums) that should be easy to resolve if they had a few developers assigned to...

Resolved! Helix - Change skip forward and skip back rates

Hello, How can I change the default skip forward and back rates on the Helix remote when watching a recorded prohram? By default the skip forward is 5 minutes and so is the skip back which is not very useful. It would be good if these rates could be ...

Resolved! Crave

According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...

SuCre by Initiate
  • 325 Views
  • 1 replies
  • 0 kudos

Helix apps - New to helix

Hi, I recently changed to Helix tv. I was wondering if it's possible to add more apps onto Helix or do i only have access to the custom apps (Netflix, Stingray, Illico, ect.) that comes with Helix? Furthermore, I used to be able to see the Lotto Queb...

Resolved! Ok I do not understand why I can not access the CTV go app

I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico bo...

mauier by Initiate
  • 17299 Views
  • 10 replies
  • 2 kudos

Chromecast

Selon le site de Vidéotron, certains canaux ne peuvent pas être “streamés” de l’appli Helix vers Chromecast. Lesquels?

More Questions about Channel Availability and Features

This is SIMILAR to the bilingual version under the French section, but now I also wonder if BBC World News & France 24 are still SD under Helix TV, just as the indication under https://www.videotron.com/vcom-ext/secur/forms/tv/displayChannelList.actT...

st0106 by Viking
  • 280 Views
  • 0 replies
  • 0 kudos

Where did TV listing go

I used to be able my Videotron TV listings at https://illicoweb.videotron.com/tv-guide, no more where did it go? I don`t want the app I want to access guide from my PC.

Where did the TV guide go

I used to be able the TV guide from my computer at https://illicoweb.videotron.com/tv-guide, it`s not there anymore and I don`t want the app for the phone, where can I access Videotron TV listings ?

Chromecast

Selon le site de Vidéotron, certains canaux ne peuvent pas être “streamés” de l’appli Helix vers Chromecast. Lesquels?

FireTV and not Fire stick

HiI purchased a tv with Firetv built in. Searched for Helix app and does not list as an app. It is available on fire stick. When will a version for Firetv be available?

FIFA World Cup with Videotron | illicoweb

For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : https://illicoweb.videotron.com/chaines/RDS If you have on your package, you can watch online and HD, everywhere. Hope it helps...

yass05 by Super utilisateur
  • 3395 Views
  • 1 replies
  • 1 kudos

Resolved! Helix TV Blacks Out

Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continue...

ngraddon by Initiate
  • 2823 Views
  • 5 replies
  • 0 kudos

Resolved! Connect to in-home Wifi to watch

 Connect to in-home Wifi to watch Never had this problem until today. Im at home, nothing wrong with my internet, rebooted my Ipad, signed out of the app, my privacy location settings are on and i cannot watch any live channels. Can anyone help me? t...