TV & Entertainment

Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.

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Forum Posts

June 15, 2022, switch from the illico TV app to Helix TV

Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you...

VincentQ by Community Manager
  • 2223 Views
  • 2 replies
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Flash survey: How do you watch TV?

I'm curious to know how you are currently consuming your TV content?   Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...

VincentQ by Community Manager
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  • 4 replies
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FIFA World Cup with Videotron | illicoweb

For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : https://illicoweb.videotron.com/chaines/RDS If you have on your package, you can watch online and HD, everywhere. Hope it helps...

yass05 by Super utilisateur
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  • 1 replies
  • 1 kudos

Search Option on Helix

I recently moved from Bell to Videotron, with Bell I could search for any show to either set up recordings or watch immediately. I don't see that option through Helix. Specifically, I'd like to pvr all  John Oliver episodes on Crave without having to...

Resolved! Can you change the IP range used by the router?

I plan on installing helix in brdige mode and then just plugging in my network.I have a complex installation with static ipS. DHCP and a separate 10gbe network.All my devices are set to the range 192.168.1.1 to 255 but the router is set to 192.168.0....

tomb181 by Initiate
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  • 2 replies
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Helix TV app

When using the Helix tv app can you record and view tv? Do you have to pay extra for this feature?

Channels on demand

Why can we not have more English channels to choose from in channels on demand? I understand that we live in Quebec but we have rights also. We used to have a Global TV and then showcase but now we only have global TV. Why not add Citytv and or CTV?

jocote by Initiate
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  • 4 replies
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Channels on demand

Why does Vidéotron only have one English channel now. They used to offer global and showcase and now they only have global. I know we live in Quebec but do we not have a right to more English channels?

jocote by Initiate
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  • 1 replies
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Helix not connecting

Can view the channels but cannot get one to play. This is unacceptable during the World Cup. It also doesn’t show the real time. what is going on with Helix? Any other time, I have no problems. Too many people connecting?

Channel Paramount

I just added the channel Paramount to my Helix Plan.  How do you have access to this channel ?  I can't find it.  What # is this channel ? 

enyl by Initiate
  • 377 Views
  • 1 replies
  • 1 kudos

Resolved! Helix app sucks in the USA

Videotron's web site claims that the Helix app (android in my case) will play videos ANYWHERE.  Well that's a lie as I am in the US and when I try to play a PVR video in the app (I am logged in with my credentials) says "We've got a location issue.  ...

tuxking by Initiate
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  • 4 replies
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Resolved! Terminal Helix à 2 adresses

Bonjour,Est-ce possible d’utiliser le terminal Helix pour la télé à deux adresses différentes et qui utilisent Vidéotron? Est-ce lié au compte, un peu comme l’app sur smartphone?Merci

Crave premium channels plus HBO

It says the Crave bundle is 20$ more on our bill, but when i check to add it, it only goes up by 5$So can someone explain this to me please? there's a big difference between only 5$ and 20$if it is only 5$ please let me know the conditions so i can m...

Satana by Initiate
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  • 2 replies
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Resolved! Crave channels bundle

The Crave channels plus HBO bundle says its 20$ more on the bill. But when i try to add it, it only goes upby 5$ instead of 20$. So can someone explain this to me please? there's a big difference between 5$ and 20$ and if that's the case let me know ...

Satana by Initiate
  • 634 Views
  • 1 replies
  • 0 kudos

Helix Terminal Won’t Turn Off

One of my Helix terminals doesn’t seem to turn off. The LED on the terminal is always lit. My other terminals turn off when I press power on the remote. Any reason why this is happening?

rpridham by Chevalier
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  • 1 replies
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Helix Compatible Soundbars

Are there any soundbars that are compatible with Helix? By compatible I mean that they are RF and when you turn on the TV using the Helix remote, it also turns on the soundbar and allows you to adjust the volume of the soundbar from the Helix remote.

rpridham by Chevalier
  • 509 Views
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Roku

I am unable to find the Helix app on the Roku platform.  Is it available or, if not, is there a plan to add it?

YOWATC11 by Initiate
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  • 3 replies
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Resolved! Helix and Alexa

Is there a way, or will there ever be one, to be able to have my Echo Dot with Alexa control my Helix tv?

Hal by Initiate
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  • 5 replies
  • 3 kudos

Resolved! Channel 124

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Resolved! Helix TV Power Save Mode

Last night I was watching movies and listening to music videos.Several times I was prompted the TV box was going into Sleep mode if I do not respond. I checked Power Save mode is OFF.   Why is this prompting me and giving me an ultimatum while watchi...

budman85 by Disciple
  • 1258 Views
  • 2 replies
  • 0 kudos