TV & Entertainment

Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

June 15, 2022, switch from the illico TV app to Helix TV

Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you...

VincentQ by Community Manager
  • 2 replies
  • 1 kudos

Flash survey: How do you watch TV?

I'm curious to know how you are currently consuming your TV content?   Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...

VincentQ by Community Manager
  • 4 replies
  • 0 kudos

FIFA World Cup with Videotron | illicoweb

For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : If you have on your package, you can watch online and HD, everywhere. Hope it helps...

yass05 by Super utilisateur
  • 1 replies
  • 1 kudos

Resolved! Helix TV Power Save Mode

Last night I was watching movies and listening to music videos.Several times I was prompted the TV box was going into Sleep mode if I do not respond. I checked Power Save mode is OFF.   Why is this prompting me and giving me an ultimatum while watchi...

Resolved! Tv app requirement (hardware)

Hello,Anyone can help me understand why the helix modem+router is required with the TV app when the TV app runs on another hardware and uses could-based storage for recording. I currently have the illico modem and router with 400mbps connection. Than...

Resolved! Helix TV Blacks Out

Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continue...

ngraddon by Initiate
  • 7 replies
  • 1 kudos

Resolved! Safari and

Hi,  Are any of you experiencing issues with viewing Helix on the safari browser? When I view the video is blank after 30 seconds and never comes back. Audio continues but no video. This is for all channels. Works fine with Firefox.

Resolved! Ok I do not understand why I can not access the CTV go app

I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico bo...

mauier by Initiate
  • 13 replies
  • 7 kudos

Resolved! Channel 124

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Internet & TV Outage

No communication, No map of outages, repairs. Nothing on your web site as to timing. Tried calling, nothing. Hydro Quebec put 600,000 people back up in 3 days. You???? I will not pay for this gap! Will leave.

previous Helix equipment

I am a previous customer of Videotron. I have Helix equipment from previous membership and would like to re-subscribe. Does this mean I will have a discount because I already own the equipment?

hobbwin by Initiate
  • 0 replies
  • 0 kudos

CBC News Network volume on illico HD vs SD

I subscribe to CBC News Network on the illico TV service. When I watch it on the SD channel 18, I can leave the volume set at 28 like most other channels. However, when I switch to HD channel 618, I have to double the volume on my TV to 56 to get the...

Resolved! Low Resolution on PC(4K monitor)

Why is the resolution so bad(RDS-hockey) when watching on PC.  My monitor is a 32" 4K model. This doesn't even look 720P.  C'mon Helix, this 2023!

JRG55 by Initiate
  • 1 replies
  • 0 kudos

BET Channel

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Helix TV updates

Those of you who are with Helix TV for a long time, do we see regular software updates on that TV service?  I see people complaining about small software issues (on these forums) that should be easy to resolve if they had a few developers assigned to...

Resolved! Helix - Change skip forward and skip back rates

Hello, How can I change the default skip forward and back rates on the Helix remote when watching a recorded prohram? By default the skip forward is 5 minutes and so is the skip back which is not very useful. It would be good if these rates could be ...

KThomson by Squire
  • 10 replies
  • 2 kudos

Resolved! Crave

According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...

SuCre by Initiate
  • 1 replies
  • 0 kudos