TV & Entertainment

Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.

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Forum Posts

Saving a program to another medium, like my computer

I recorded a program (that I appear on!) on my Helix device and it is going to expire soon. My siblings live in different countries and I would like them to be able to see it. I have two questions: 1. How can I refresh a program so that it doesn't ex...

csmith by Initiate
  • 4 replies
  • 1 kudos

Resolved! Changing language in Helix

Just got Helix and would like to change the default language to English  when I use the remote etc., everything is in French.

JW787 by Initiate
  • 1 replies
  • 0 kudos

Voice command channel selection

Hope videotron comes up with a fix for this annoyance. When i ask for a show EG: Grammy Awards,  but it selects a channel I don't have instead of the other 4 its on that i do have. Terrible. 

Streaming Spotify from Helix to a Yamaha RX-V4A

I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet.What I would like to do is "forward" Spotify from the H...

JohnG by Initiate
  • 2 replies
  • 0 kudos

Resolved! Crave

According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...

SuCre by Initiate
  • 2 replies
  • 0 kudos

Resolved! Helix app on fire stick stop working

Suddendly the helix app stopped working on my Amazon fire stick. I can open the app but nothing load, even the channel list don’t load.I clear cacheI force stoppedI uninstall and reinstallAfter all this it still don’t work, are they currently any iss...

Keven497 by Initiate
  • 2 replies
  • 1 kudos


I subscribed to Crave and am very disappointed so far. Why does Helix not have a Crave app? I have the app on my ipad but most of the series are blocked and requires a subscription, why is  my subscription with Videotron not valid? So far I am very d...

Crave tv

Is it just me or is the access to crave through Videotron extremely limited? I recently switched from bell, and I’m starting to think I made the wrong choice. I have the same channels I had with bell, but with Videotron I have very little channels av...

Televion Sound

 On the Hélix remote my finger slid from Volume control to TV Input and I lost sound.  TV is Sony and I have Pioneer Tuner attached. After a frustrating hour on the phone the Videotron Technician could not correct the problem.

New Illico recordings are not properly sorted by date

I'm an Illico subscriber with the Samsung GX-VD940CJ PVR. Since December 4, I've been having a problem with the sorting of new recordings by date.  Specifically, all new recordings are placed at the bottom of the list of recordings instead of at the ...

dandre by Initiate
  • 2 replies
  • 0 kudos

Hélix tv app on firestick

Using the helix hardware, I was able to pause and record a live tv show. How can I do the same thing using the helix app for the fire stick?

Resolved! Helix Terminal 2 ?

Bonjour, Je vois que le Helix Terminal 2 est disponible pour achat. Il y a des amélioraitons par rappart à la Version 1? Merci! Francis

Resolved! Channel 124

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Resolved! Helix updates

Hello,I have been using Helix for a few months now and I realize there have been no software updates. Sadly, i heard that videotron will not be improving the Helix as it is 3rd party software.Please tell me this is not the case.If there are updates i...

dpweb7 by Initiate
  • 1 replies
  • 1 kudos

City tv

Why is videotron not a service provider for the citytv app? Will it be a service provider soon? There is a show I would like to watch on demand but can’t access it.

Kk13 by Initiate
  • 1 replies
  • 0 kudos