Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.
Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you...
I'm curious to know how you are currently consuming your TV content? Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...
For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : https://illicoweb.videotron.com/chaines/RDS If you have on your package, you can watch online and HD, everywhere. Hope it helps...
Last night I was watching movies and listening to music videos.Several times I was prompted the TV box was going into Sleep mode if I do not respond. I checked Power Save mode is OFF. Why is this prompting me and giving me an ultimatum while watchi...
Hello,Anyone can help me understand why the helix modem+router is required with the TV app when the TV app runs on another hardware and uses could-based storage for recording. I currently have the illico modem and router with 400mbps connection. Than...
I searched everywhere but cant tell if it does or not, so i could use an universal remote. Any one know for sure for sure?
Hi! I have migrated from Illico to Helix. Of course, my Cisco 8642HD, now rendered 'obsolete', no longer does anything except that when I boot, it says "Cable disconnected... [bla bla bla]... Press OK to watch programs recorded on this terminal". Wha...
Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continue...
Hi, Are any of you experiencing issues with viewing Helix on the safari browser? When I view the video is blank after 30 seconds and never comes back. Audio continues but no video. This is for all channels. Works fine with Firefox.
I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico bo...
Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!
No communication, No map of outages, repairs. Nothing on your web site as to timing. Tried calling, nothing. Hydro Quebec put 600,000 people back up in 3 days. You???? I will not pay for this gap! Will leave.
When can we expect the TV Cable service Re-established…?
I am a previous customer of Videotron. I have Helix equipment from previous membership and would like to re-subscribe. Does this mean I will have a discount because I already own the equipment?
I subscribe to CBC News Network on the illico TV service. When I watch it on the SD channel 18, I can leave the volume set at 28 like most other channels. However, when I switch to HD channel 618, I have to double the volume on my TV to 56 to get the...
Why is the resolution so bad(RDS-hockey) when watching on PC. My monitor is a 32" 4K model. This doesn't even look 720P. C'mon Helix, this 2023!
Every Illico HD terminal from Videotron that I have ever owned in the last 17 years has had an optical audio output (TOSLINK). Unfortunately, the new Helix TV terminal has no such option; it only outputs the audio over its HDMI cable. My 15 year old ...
J’aimerais que la chaîne M6 international soit aussi disponible sur la plateforme illico. Je l’a choisirais dans forfait télé.
Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!
Those of you who are with Helix TV for a long time, do we see regular software updates on that TV service? I see people complaining about small software issues (on these forums) that should be easy to resolve if they had a few developers assigned to...
Hello, How can I change the default skip forward and back rates on the Helix remote when watching a recorded prohram? By default the skip forward is 5 minutes and so is the skip back which is not very useful. It would be good if these rates could be ...
According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...
My contract/agreement is ending early March 2023. In theory my payment should be going down by $18.00 per month. Anybody have any experience in what kind of nonsense I am going to have to deal with to get another 2 year agreement?Boo.
Go to the Videotron.com site
First steps
User Guide
Gamification
