Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.
Hello, just switched to Helix from illico TV and although the Internet speeds are better, the Helix TV is not as good as illicoTv.1. Illico TV when you were on a channel and something comes up where you can't continue to watch your show, you press re...
Hi there,We have two Illico 8642HD recorders - one in the basement and one in the living room. We used to be able to watch recording on the other recorders. Since this morning, I cannot. Is this something that changed from Videotron did I lose a c...
I recently purchased a Helix subscription and tried to download the apps but my iPhone is in the US App Store. I can’t switch to the Canadian App Store because I currently have subscriptions that I’ve paid for from the US App Store which I will lose ...
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Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in t...
Why is videotron not a service provider for the citytv app? Will it be a service provider soon? There is a show I would like to watch on demand but can’t access it.
I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet.What I would like to do is "forward" Spotify from the H...
Hi, I have changed my Videotron account to Helix but I have an old analog TV (tube). This is causing the TV images to be a bit bigger then the TV screen and all Helix menus are 2x the size of the TV screen. The tech said I need to buy an HDMI to 3RC...
I'm curious to know how you are currently consuming your TV content? Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...
I'd like to know where I could find the list of all upcoming events that will air in 4K (UHD) on the 4K UHD channel 910? I love my UHD terminal and being able to watch 4K content on the 910 channel
Hello, I faced similar kind of issue last time, I am still searching for some proper solution. Sometimes, issues like "data not available" can be due to temporary technical glitches or updates in the system. These usually get resolved fairly quickly....
Where is the english content in Helix app?
Television and entertainment have evolved dramatically over the years, moving away from traditional broadcast networks and cable TV to embrace a diverse range of streaming services. This shift has completely transformed how we enjoy content, providin...
I am unable to find the Helix app on the Roku platform. Is it available or, if not, is there a plan to add it?
Hello, I moved from Bell to Videotron and have the package that includes Crave. I would like to be able to access the shows via the Crave TV app but when i try to log in via TV subscriber (Videotron) i receive an error 500 message (Request processing...
Why isn’t possible to change the font size and contrast (colour) of the closed captioning in the Helix TV App?In the app the closed captions are too small and too faint to be of any use.I never had this problem with the Helix TV terminal.Pourquoi n'e...
HiI just switched over to Vidéotron and I cannot seem to find the same selection of on demand stations, like National Geographic for example. Do they offer the on demand for stations you subscribe to like other providers do.
I lost my english programs on Crave, only playing in french!
I lost my english programs on Crave, only coming out as french dub.anybody else has this problem
Go to the Videotron.com site
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