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[cuba1957]

INPUT button on my remote does not work, new service only 2 weeks new and 

this button never worked... can I just replace it at any videotron outlet ?

[Kira]

Has the remote aver been paired with your television?

[pastisfmontreal]

Hi,

did the technicien showed you how they worked? If they did worked and stopped, you should speak to technical support or go to a store.

[CedrikS · Accepted solution]

Hi cuba1957. If your remote doesn't respond normally, even after you've programmed it, please reach our technical department by chat or by phone and they will make a few verifications with you: < http://bit.ly/FB_Contact_Us >. Thank you!