14-10-2018 02:41 PM
Can you, Videotron stop sending same emails for 6 times? I thought Videotron have pro people working, but I see just kids. When you send an email regarding billing it is enough one time if is the same thing that you want to transmit, do not send 6 times. Hire proffesionals to do the job if you're not capable !!! But I guess your criteria to hire is politically....Shame...
15-10-2018 12:32 PM
what makes you believe that Videotron sent the same email multiple times?
I've seen some bugs in the past for emails with Videotron's servers would make you to receive the same email multiple times even if it was sent just once.
Post problem were cause by a messed up outlook and after reconfiguring all from scratch, it was fine.
04-11-2018 01:41 PM
I've been a customer of Videotron for 3 months now, and moments ago I once again received the "Important Information about your first invoice" email. That's at least 7 or 8 times I've received it, and as I said, I'm on month 3. It's extremely annoying.
So I have no doubt they are receiving similar things.
04-11-2018 02:32 PM
15-11-2018 01:05 PM
The emails were weeks apart, sent to my gmail address. I don't have them any more.
Looks like they figured it out, a few days ago I got a regular 'your invoice is ready' email.
17-11-2018 11:15 PM