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Avatar de rglenen
rglenen
Initiate
07-10-2022

Changing password in Customer Centre

Hi,

 

I'm trying to login to my old Videotron email, but need to reset the password in Customer Center. When trying to reset, the page tells me it's going to send an email to the same Videotron email I'm trying to reset.

 

How can I deal with this issue?

 

I tried "Chat with a representative" but it doesn't work. I'm unavailable for phone calls. Is there another option?

  • Good morning rglenen. If you cannot reset the password at all, we can do it but only over the phone. When possible, please reach us at this phone number: 1-877-380-2611. Thank you!

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert

    Good morning rglenen. If you cannot reset the password at all, we can do it but only over the phone. When possible, please reach us at this phone number: 1-877-380-2611. Thank you!